Mohawk Chevrolet - Service Center

Poor phone response For service I called 3 times to get an appointment. The first time no one answered and they wanted me to leave my name and number but I did not. I cal For service I called 3 times to get an appointment. The first time no one answered and they wanted me to leave my name and number but I did not. I called the next day and same thing but this time I left my number for a call back. Nothing. The next call I finally talked to someone and made an appointment. The last time I tried to make an appointment, it was a very similar scenario. I’m tired of companies thinking there time is more important than mine. Unexpected call volume, I’m on the other line, I’m not at my phone right now or, the way I look at it is, we just don’t care and if you don’t like it go someplace else. I just might. More

First Service With Mohawk I was treated courteously and professionally at my first service appointment with Mohawk Chevy. My complements to the service technician that noticed I was treated courteously and professionally at my first service appointment with Mohawk Chevy. My complements to the service technician that noticed that there were screws missing from my bumper and replaced them. I can’t imagine how something like that occurs but I am grateful, and impressed that the technician spotted the issue during my routine oil change / tire rotation. More

The service team really helped me in a pinch. The motor for my windshield wipers died and they did everything in their power to get my car fixed before driving in the rain into my healthcare job! Thank yo for my windshield wipers died and they did everything in their power to get my car fixed before driving in the rain into my healthcare job! Thank you! More

Great place to do business !! Everything is always done right and at a great price. I wouldn’t go any where else for my service needs. right and at a great price. I wouldn’t go any where else for my service needs. More

Excellent Commercial Customer Service My fleet is headquartered in Ohio and we pay our bills from here. In less than 5 minutes, with a cheerful disposition, Kelly set us up with a payment My fleet is headquartered in Ohio and we pay our bills from here. In less than 5 minutes, with a cheerful disposition, Kelly set us up with a payment process that will allow us to conveniently pay for all of our service appointments monthly. Great assistance and a can-do attitude. More

Tarah And Vinnie were great to deal with. Vinnie and Tarah were true professionals to deal with. So much so I bought one of their maintenance plans. If you can deal with these 2 individuals yo Vinnie and Tarah were true professionals to deal with. So much so I bought one of their maintenance plans. If you can deal with these 2 individuals you are in good hands. I feel that I can not trust management because I had some issues with the vehicle initially and had to ask repeatedly to have them fixed. They repaired most but did not repair the tailgate cap as they said they would. I had the vehicle up there for a week so that they could repair everything and when I went up on Friday July 3rd everything was fixed except for the tailgate. More

I had a great experience, they had me in and out as fast as possible. I was happy with that due to the COVID stuff. Everyone in the Service Department are nice, friendly and awesome crew!!!! as possible. I was happy with that due to the COVID stuff. Everyone in the Service Department are nice, friendly and awesome crew!!!! More

Another great service experience at Mohawk Chevrolet. Easy to make an on line appointment. Check in was smooth and quick. Service completed within a reasonable time period Easy to make an on line appointment. Check in was smooth and quick. Service completed within a reasonable time period More

Questionable Im not convinced I received what i was due or asked for. Secondly, a note was left on my receipt that my tires are at 4/32.....the minimum for a stat Im not convinced I received what i was due or asked for. Secondly, a note was left on my receipt that my tires are at 4/32.....the minimum for a state inspection. I recently bought this car for my wife as a security for her as she travels. Secondly we are going to take our family on vacation. I dont expect you to supply me with new tires but i do think you owe me more than i received. I am willing to meet you half way on the cost and want the exterior and interior treatment i paid for. Feel free to contact me. I will try to stop in to speak to sales on tuesday june 30. More

Impressed w/ the service Dept.quick service &. Alyssa having a car. I explained the window going up and down by itself has been going on since I picked the car up. Told at pickup it was due to the wind g having a car. I explained the window going up and down by itself has been going on since I picked the car up. Told at pickup it was due to the wind guards. I stated they were put on 6 months after I purchased the car. I was then told to watch to see if it happens again and to keep track of it even thou they know it’s Sporadic thing. Also, told to hold the window button till it closes to override the sensor. I already has happened - The window went up and down last night. More