Mohawk Chevrolet - Service Center

Originally sold a used truck and I needed some work done on it (things that you wouldn’t notice unless you drive it around for awhile, especially on the bad roads where I live) originally the insurance that on it (things that you wouldn’t notice unless you drive it around for awhile, especially on the bad roads where I live) originally the insurance that I had purchased wasn’t going to cover the things I needed done. The management team gave me a call and went above and beyond to solve the issue. Thank you More

Great experience! The service is second to none! They are always on top of there game and I never have any problems. What they say is what they do! Absolutely recommend them... always on top of there game and I never have any problems. What they say is what they do! Absolutely recommend them... More

Very courteous and helpful service advisor. He was knowledgeable and very helpful and the wait time was very reasonable. I would definitely recommend Mohawk Chevrolet to other knowledgeable and very helpful and the wait time was very reasonable. I would definitely recommend Mohawk Chevrolet to other More

The customer service was outstanding! I worked closely with Don McLennan and his communication skills were top notch. There had been a misunderstanding with the quote that I had received and Don worked ve with Don McLennan and his communication skills were top notch. There had been a misunderstanding with the quote that I had received and Don worked very closely with me to arrive at solution. More

Fast service and every employee does their best to ensure you receive top quality service. I will without a doub make Mohawk Chevrolet my primary dealership for car maintenance. you receive top quality service. I will without a doub make Mohawk Chevrolet my primary dealership for car maintenance. More

This dealer is great with customer service and dealing with people who have problems or need another vehicle. Friendly, helpful, and thoughtful with the customer with people who have problems or need another vehicle. Friendly, helpful, and thoughtful with the customer More

Great service transaction. I will definitely have more service work done at Mohawk Chevrolet. The communication was top notch from the first time I called to set up my appointment to the last time I spoke service work done at Mohawk Chevrolet. The communication was top notch from the first time I called to set up my appointment to the last time I spoke with Greg regarding my vehicle being ready. More

Greg the service writer was excellent and kept me informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times informed but the work done on the vehicle was very shoddy and had to go back two extra times for a total of three times More

Satisfactory Service Experience I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service I'll start with the positives. Staff is courteous, helpful and responsive. I have only praise for the staff. They have been responsive to my service needs and I can always get my car in the same day if their is an immediate problem. The negative is that when you call to schedule a service appointment, NOBODY EVER picks up the phone nor do they return calls when I leave a message. This has happened on my last two service calls. I've had to reach out to someone in the office to get someone from Service to call me. When I questioned the Service Rep, I was told in addition to getting people processed as they're bringing their cars in, they're also responsible for answering phones. This is ridiculous and unfair to the customer trying to make a service appointment. There should be someone handling the phones and those phones should be checked every few minutes to see if there are messages waiting, My last experience trying to make an appointment took me 3 hours to do ... and that's a waste of my time. You need to do better. More

Craig is always polite & courteous. My vehicle was serviced & returned in a clean condition. I always have confidence in the Service Dept. Due to COVID-19 this was my first oil change & tire rotation serviced & returned in a clean condition. I always have confidence in the Service Dept. Due to COVID-19 this was my first oil change & tire rotation since picking up my lease Jan 16, 2020 More