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Mohawk Chevrolet - Service Center

Ballston Spa, NY

4.6
1,250 Reviews

1,250 Reviews of Mohawk Chevrolet - Service Center

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November 13, 2020

They don't know what they are doing. I went somewhere else and got a patch for the nail in my tire and was told that I did NOT need the new tires that Chevy wanted me to get. More

by NIGHTINGALE_TALE36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure what his name was
Nov 16, 2020 -

Mohawk Chevrolet responded

Hello, We're sorry to learn of your experience with our service department. We'd love it if you would consider reaching out to our service manager, Ed Pizzigati, so we can learn more about what happened and work toward a solution with you. Please accept our apologies and we look forward to hearing from you soon.

November 13, 2020

I have always had a great experience at Mohawk Chevrolet. The staff has always been friendly and professional and try to be accommodating if they can. I also had to place an order from parts which was also v More

by DSIMMONS029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Rivers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Mohawk Chevrolet responded

Hello! Thank you for taking the time to share your feedback about our service center! We truly appreciate the recommendation!

November 10, 2020

The tech did a great job of service on my truck. Everything was taken care of very satisfactory. Thanks Greg with your patience! I will be back. More

by WALLY_ADELMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Rivers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Mohawk Chevrolet responded

Hello, Wally! Thank you for taking the time to leave this great recommendation of our service department. We sincerely appreciate that you trust us to take care of your vehicle.

November 07, 2020

Always a great experience whenever I return to the dealership for service. Craig Santandrea is a top notch professional and an asset to your company. More

by jfrainier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mohawk Chevrolet responded

Hello! Thank you for taking the time to recommend our service department and specifically Criag. We appreciate that you trust us to take care of your vehicle!

November 07, 2020

My husband Frank passed away so I rely on not being taken advantage of. Iam 81yr old female. I trust everyone at this dealership being honest with me. More

by PHYLLISPFITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Rivers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Mohawk Chevrolet responded

Hello! We're so sorry for the loss of your husband, Frank. We are so thankful that you trust us here at Mohawk Chevrolet to take care of you. We appreciate your business and we thank you for leaving us this review!

November 06, 2020

Had my first preventive maintenance performed at Mohawk Chevrolet. Made the appointment a few days out, customer service rep was very accommodating and was able to work around my schedule. Arrived a few More

by KF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Santandrea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa H.
Nov 09, 2020 -

Mohawk Chevrolet responded

Hi there! Thank you for taking the time to review the experience you had recently with our service department! We're so pleased to learn we exceeded your expectations. Thank you for trusting our team at Mohawk Chevrolet to work on your vehicle!

November 06, 2020

Greg and the team did so much to help me with the issues with my car in as timely as possible manner because they were having staffing issues. They also make it affordable but do the work to meet your need More

by SMM210875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Rivers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Mohawk Chevrolet responded

Hello! We appreciate that you took the time to recommend our service department at Mohawk Chevrolet! Thank you for trusting us to work on your vehicle and for extending the kind words about our team!

November 06, 2020

Made online appt. but still had to provide all details/personal again info at service desk. Service Dept was crowded/loud making it difficult to talk to service member. No contactless or digital s More

by CP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cannot recall service members names
Nov 09, 2020 -

Mohawk Chevrolet responded

Hello, Thank you for taking the time to let us know about your recent experience at our dealership. At Mohawk Chevroet, we strive to provide a gold-standard of care to all of our clients. If you would please consider reaching out to our service manager, Ed Pizzigati (epizzigati@mohawkchevrolet.com), we would love to be able to learn more about how we can improve.

November 06, 2020

Pleasant people, lack of communication between employees, too many different people involved in the process. Little follow through with promises. Damian from financing was great More

by DR05701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Newton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Kowalczyk, Christopher Roman, Melissa Armstrong
Nov 09, 2020 -

Mohawk Chevrolet responded

Hello, Thank you for taking the time to evaluate your experience at our dealership. We value customer feedback as it enables us to work harder. We sincerely apologize for any confusion caused. Please consider reaching out to our sales manager Ed Pizzigati (epizzigati@mohawkchevrolet.com) we would love to learn learn more about how we can prevent this in the future.

October 17, 2020

twice was at shop for repairs and got screwed twice. No one there is competent. quoted one price charged double if not more. Yesterday was there got charged 100.00 for parts (ok) but then 600.00 for labor More

by floppe24
Recommend Dealer
No
Employees Worked With
dont have the name
Oct 19, 2020 -

Mohawk Chevrolet responded

We are sorry to hear about your experience.Thank you for sharing your feedback and we take all feedback seriously. We strive for 100% customer satisfaction not only in the vehicle you purchase but the process by which you buy,Service and Repair your vehicle. Please reach out to our service manager Ed Pizzigati at epizzigati@mohawkchevrolet.com so we can work to provide the Gold Standard of customer service we strive for. Thank you you for your time.

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