Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Modesto Toyota
Modesto, CA
694 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
694 Reviews of Modesto Toyota
April 05, 2017
Unprofessional and rude!! Really disappointed with this dealership. I bought a car from them a year and a half ago with a 6 years extended warranty. I recently sold that car an Really disappointed with this dealership. I bought a car from them a year and a half ago with a 6 years extended warranty. I recently sold that car and was trying to cancel the extended warranty. I contacted the finance department as was told that a form will be email to me and all I need to do is email or fax it back to the dealer and a refund will be process for the remainder of the warranty period. A couple days later I did not receive any document from them. I have been calling almost everyday now for about a week and have been told that someone in the finance department will call me back. I never did receive a call back. Finally today, I was able to get a hold of George in the finance department who told me with a rude attitude that no one is going to fax or email any document. He went on and said that the only way he can help me is for me to drive down to the dealership. I explained to George that I called about a two weeks ago and was told be someone else that he is going to email me a form and all need to do is fill it out and send it back along with proof of my car being sold. I also told George that the reason this other person was going to email the form is because I have moved from Modesto to Fresno and it is about 3 hour drive from me to drive to the dealership. Once again he rudely told me that the form in discussion can only be done in person. I find this odd. Not the get into with George I ended our conversation. I was really upset by the fact that he straight up lie to me and on top of that he is so rude like I have just spit in his lunch. A couple years ago I moved from Minnesota to California and have to cancel on an extended on my truck that I bought in Minnesota when I traded it in for a new truck. I was able to process everything via email so I know it can be done. I left a message with one of the sales manager but I have not receive a call back. Update: That same a manager called me and told me that he will the manager of the finance department call me. He reassure me that he will make sure that the issue will get resolved. It's been three days and no one call. I guess I have been lied to again. More
by Koa J Herr
Employees Worked With
George in finance department
March 31, 2017
Excellent service New brake pads installed--even though arrived late afternoon. Appreciated the shop's willingness to get the job done without my having to return. Th New brake pads installed--even though arrived late afternoon. Appreciated the shop's willingness to get the job done without my having to return. Thank you. More
by TOYOTASERVICE
Employees Worked With
Mike Wilson
March 31, 2017
Camry at 1 10 K mile service Good Dealer. Offers good value for the Toyota's. service department is also really nice. Customer waiting area is awesome. Way better than Lexus d Good Dealer. Offers good value for the Toyota's. service department is also really nice. Customer waiting area is awesome. Way better than Lexus dealer next door. More
by Singh
Employees Worked With
Multiple
March 29, 2017
new vehicle purchase I purchased my first Toyota vehicle here and the sales rep Isaias was awesome, took his time to show me my cars features and details. He also made the I purchased my first Toyota vehicle here and the sales rep Isaias was awesome, took his time to show me my cars features and details. He also made the whole approval and paper work process smooth and fast. overall my experience here was great. More
by mariesilva95020
Employees Worked With
Isaias Silva
March 28, 2017
Leased new vehicle I was in a hurry to leave & did not spend enough time to learn the bells & whistles that came with the vehicle. I will return when I have time I was in a hurry to leave & did not spend enough time to learn the bells & whistles that came with the vehicle. I will return when I have time Roger Haney More
by toyota 108
Employees Worked With
Felipe, Sales rep & his supervisor
March 27, 2017
15K Service with Rafael Ramirez Very helpful gentleman & my car was finished within the hour. He went over my MPI, repressed my back up light bulb & left me feeling assured that my v Very helpful gentleman & my car was finished within the hour. He went over my MPI, repressed my back up light bulb & left me feeling assured that my vehicle was in good hands and everything got taken care of. Thank you Rafael !! More
by LewisAlexis2123
Employees Worked With
Rafael Ramirez
March 23, 2017
New car I had such a informative and supportive visit. Everyone worked so hard so that i could leave an owner of a new toyota... Ty so much everyone I had such a informative and supportive visit. Everyone worked so hard so that i could leave an owner of a new toyota... Ty so much everyone More
by Ddottielittle
Employees Worked With
Not sure of names.
March 22, 2017
Car lease Carlos Ayala did a great job at helping me get the car I wanted. And he was approachable later on when I needed his help. Carlos Ayala did a great job at helping me get the car I wanted. And he was approachable later on when I needed his help. More
by erj11
Employees Worked With
Carlos Ayala
March 22, 2017
Hylander Customer Brought new Hylander for 10,000 mile service. Was easy to schedule a morning appointment and had no problem getting in on a Saturday. Didn't plan on w Brought new Hylander for 10,000 mile service. Was easy to schedule a morning appointment and had no problem getting in on a Saturday. Didn't plan on waiting around since I knew it would be at least a couple of hours. My vehicle was done within a reasonable time frame and I received friendly and courteous service. More
by Hylander Customer
Employees Worked With
Service writer Jose
March 21, 2017
Fit Me Right In without Appouintment The folks at Modesto Toyota didn't even blink when I arrived early Saturday morning, without a appointment, for a "Maintenance Required" message on th The folks at Modesto Toyota didn't even blink when I arrived early Saturday morning, without a appointment, for a "Maintenance Required" message on the display of my Prius. Half an hour later, back on the road with no worries! Great Job!!! More
by Cliph
Employees Worked With
Kynna
