Modesto Subaru

Go to a different service department My new 2017 Subaru outside side passenger mirror exploded. I was pulling up to a stop sign and it sounded like a huge popping noise. Look these up on My new 2017 Subaru outside side passenger mirror exploded. I was pulling up to a stop sign and it sounded like a huge popping noise. Look these up on the internet it is more common than you think. I bring the subaru into the Modesto dealership and tell them the story and Al says that he can replace the mirror because the car is under warranty. I said great but can you have a mechanic look at the mirror and make sure there isn't a component that has gone bad in the mirror. He says no there is nothing wrong with mirror and he didn't think anything would make a mirror do that and then tells me to call my insurance. Then he goes out and to take pictures of the side mirror but there are no dents that would cause that kind of impact for the mirror to explode. Keep in mind Al is not a mechanic. This is what is so frustrating. As a consumer I'm worried about the safety of my car and I ask for someone to make sure there is nothing wrong with the components in my mirror. This is after he has told me that he will replace the mirror but then I ask for further investigation and he tells me without inspecting the mirror to call my insurance. Then I argue and say I would of called my insurance if I had hit something, but I didn't hit anything that is why I'm here at the dealership asking for your help. Then after we have this discussion he goes out to take pictures of the mirror. Save yourself time, money and piece of mind, do not do business or repairs with this dealership. More

Thanks Debra! As a former manager in the industry, I am compelled to share how impressed I am with the team at Modesto Subaru. After doing our homework, my wife As a former manager in the industry, I am compelled to share how impressed I am with the team at Modesto Subaru. After doing our homework, my wife and I decided on the Forester. After falling for the XT Premium model and the Quartz Blue Pearl color, we learned that there were only a few available in all of California that met our exact specifications and options. We worked with DEBRA who provided useful information, let us leave without any pressure, worked for weeks to secure the exact vehicle we wanted and communicated effectively throughout the process. There were no typical salesmanship games on purchase day; we were able to agree on pricing within 15 minutes, then received equally impressive customer service from Ed in finance and was ultimately congratulated by Perry the sales manager who worked with Debra to achieve the pricing we were looking for. In the end, the dealership also made a $250 charitable donation in our names and offered us free season passes to Sierra Ski Resort. With my experience in auto sales, I can affirm that this dealership is one of the good ones. In an industry where open honesty is rarely the default setting, my wife and I are grateful to Debra for serving her clients with integrity and professionalism. More

Over extended the service time for us, road trippers. Their service time was up to 5:30 pm and we arrived around 4:30. Coming from LA, going to Whistler, Canada. All of a sudden warning lights of break an Their service time was up to 5:30 pm and we arrived around 4:30. Coming from LA, going to Whistler, Canada. All of a sudden warning lights of break and eye sight turned on and won't go away. We are not risk taker. Every body at Subaru Modesto went out of their way so we can continue our journey safely. Thank you for all your help!! No hesitation in recommending you to anyone. Again, a big Thank You! More

Price Was Good, BUT I found their ad and it was a good price on a used car. Car had some minor obvious defects, loose side molding, worn tires so forth. The tire wear w I found their ad and it was a good price on a used car. Car had some minor obvious defects, loose side molding, worn tires so forth. The tire wear was the first thing noted as California has laws regarding a dealer cannot sell a car with worn out tires. Mine were at the wear bars and less. When I got home and tried to load CD's into the changer I noted that only one CD would load. The changer motor was weak. Then when playing the one CD for about 15 minutes the radio and defroster shut completely off. Apparently since Subaru made these 2 units into one, an error in one unit kills the other. After about a week or two with no registration coming, the dealership called to tell me I had to bring the car back since the smog inspection they charged me for was never done. Since it is a 2 hour drive they agreed to refund the money they falsely charged. Another week later they sent a separate check for overcharging my DMV fees. When we road tested the car at the dealer the low tire pressure light came on. The car was sent into their shop while we did the paperwork for our purchase. The mechanic said it was just low pressures and declared it fixed. But on my way home the light began blinking. Turns out my tires were not only worn out but the light flashing was due to low battery power in the sensors at 2 of the wheels. If I continue to think about it I'm sure more would come to mind. More

Great Crew & Products This is the 2nd. Subaru I have had and the first new one from Modesto Subaru. The service is really excellent . When buying my new Outback the sales This is the 2nd. Subaru I have had and the first new one from Modesto Subaru. The service is really excellent . When buying my new Outback the sales lady was very open to my questions and very knowledgeable about their product. When I went back for service the Service personal took care of my 6000 mile service promptly. Thanks everyone Don More

Friendly When I needed help Ron Meyer took the time to come out and show me how my gps works I like that they will help you even after I bought the Subaru. When I needed help Ron Meyer took the time to come out and show me how my gps works I like that they will help you even after I bought the Subaru. Customer service very friendly, even when I changed my appt three times. Thank you, see you in six months for my next service Maria Thorpe More

customer service is bad very ! if you have a tubro charger on your car remove or replace the banjo's filters. subaru is not letting people know about the problems with the turbos. all they want to do charger on your car remove or replace the banjo's filters. subaru is not letting people know about the problems with the turbos. all they want to do is sale new car's. the car is great but they need to be teaching people about the cars. safe you engine remove or replace the banjo filters More