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Modern Toyota

Winston-Salem, NC

Overview
Reviews
Vehicles
4.8
1,146 Reviews
Call Dealership (336) 785-3100
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3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,146 reviews

June 12, 2025

Really good and honest service department. My service coordinator Steven takes good care of my car’s needs. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 12, 2025 -

Modern Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department at Modern Toyota. It's great to know that Steven has been taking such good care of your car's needs. We appreciate your trust in us and look forward to assisting you again in the future! Best, The Modern Toyota Team

June 12, 2025

I had a 9:30 appointment on June 5 to just get a new key made. Shouldn’t take long wouldn’t you think? Think again. I was there almost 3 hours and I had an appointment. No excuse to be that far behind More

by LG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Beck
Report | Print
Jun 13, 2025 -

Modern Toyota responded

Thank you for sharing your experience with us. We understand that waiting for an extended period, especially with a scheduled appointment, can be frustrating. At Modern Toyota, we strive to ensure timely and efficient service for all our customers. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have further concerns or would like to discuss your visit, please feel free to reach out to us directly. We hope to improve your experience in the future. Best, The Modern Toyota Team

June 11, 2025

Have an issue with paint peeling. Communication problem within company prolonged repairs. Very stressful experience More

by genomc51.gm
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken , Courtney Crowley
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Jun 12, 2025 -

Modern Toyota responded

Thank you for sharing your experience. We understand your concerns regarding paint peeling and how communication problems prolonged your repairs. At Modern Toyota, we aim to provide clear communication and timely service, and your feedback highlights important areas for improvement that will be shared with the appropriate team for review. If you'd like to discuss your visit further or address your concerns, we encourage you to reach out directly. Your satisfaction is important to us. Best, The Modern Toyota Team

June 06, 2025

Buying a car is very easy and comfortable! Getting it serviced for an oil change shouldnt take almost 2 hrs had an appointment at 12:15 is 1:30 and im still waiting! No one has approached me t More

by armandol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 09, 2025 -

Modern Toyota responded

Thank you for your feedback. We appreciate your experience with purchasing a car at Modern Toyota and are glad to hear it was easy and comfortable. However, we understand your concern regarding the service wait time and lack of communication during your oil change appointment. We value your input and will work to ensure that our service team improves in these areas. If you have further concerns, please feel free to reach out to us directly. We hope to serve you better in the future! Best, The Modern Toyota Team

June 03, 2025

Outstanding customer service from sales, to finance, to service. Buying a car is a big decision and we were extremely satisfied with the team at Modern. Our sales associate, Ruben, went above and beyond ev More

by Susan M
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ruben Holguin
Report | Print
Jun 03, 2025 -

Modern Toyota responded

Thank you so much for your kind words, and for sharing your experience with us, Susan! We're thrilled to hear that you received outstanding customer service from our team at Modern Toyota, especially from Ruben. It’s our goal to ensure every customer feels supported throughout their car buying journey. We appreciate your trust in us and look forward to assisting you again in the future! Best, The Modern Toyota Team

June 01, 2025

Working with Ricardo Gil was wonderful. He was very knowledgeable, patient with all of our questions, and very, very easy to work with. He kept us up to date with delivery information. He More

by zzmoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Gil
Report | Print
Jun 01, 2025 -

Modern Toyota responded

Thank you so much for your kind words! We’re thrilled to hear about your wonderful experience with Ricardo at Modern Toyota. Our team prides itself on providing exceptional service, and it’s great to see that reflected in your experience. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new vehicle! Best, The Modern Toyota Team

May 28, 2025

I’ve been here many times for service and each time was excellent. The waiting area is comfortable. More

by Tdflowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
May 28, 2025 -

Modern Toyota responded

Thank you so much for your kind words! We appreciate your continued trust in Modern Toyota for your service needs. It's great to hear that you've found our waiting area comfortable. We look forward to serving you again soon! Best, The Modern Toyota Team

May 22, 2025

Excellent service! Great communication, friendly people. Fast service. Never have had a single problem since I bought my car. More

by tracyhester87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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May 22, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at Modern Toyota. It's fantastic to know that our team provided great communication and fast service. Your satisfaction is our priority, and we're glad to hear that you've had no problems since purchasing your car. We appreciate your support and look forward to seeing you again! Best, The Modern Toyota Team

May 14, 2025

I’m here for the service of my Toyota Camry and the service teams are very helpful. I would like to recommend to all of the friends and people that I know to come here for buying car or for the service More

by Bobbynguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
May 14, 2025 -

Modern Toyota responded

Thank you, Bobby, for your wonderful review! We're thrilled to hear that our service team has been helpful during your visit for your Toyota Camry. Your recommendation means a lot to us, and we truly appreciate you sharing your positive experience with your friends and family. We look forward to seeing you again at Modern Toyota for your future needs! Best, The Modern Toyota Team

May 13, 2025

Great service with great knowledged staff. Didn't have sit around at all. I came for a oil change and will return next week with my other car for service. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
May 13, 2025 -

Modern Toyota responded

Thank you for your fantastic review, Raj! We’re glad to hear you received great service from our knowledgeable staff during your oil change. We look forward to welcoming you back next week at Modern Toyota for your other car’s service! Safe travels until then! Best, The Modern Toyota Team

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