Modern Mazda

I recently gave a 5 star review which I regret now. A car salesman is just like a politician. They will tell you what you want to hear to get the deal done then "spit" on you after. I bought a suppose A car salesman is just like a politician. They will tell you what you want to hear to get the deal done then "spit" on you after. I bought a supposedly Certified Preowned 2021 Mazda CX9 with only 42k miles on it. Also purchased a $2200 warranty of which I was told "covers virtually everything from bumper to bumper". One week after purchase a piece of trim came loose over the liftgate window. I notified the dealer and was told by the manager " we're not fixing it. Call the parts department if you want it replaced". I then emailed the Ed Shaker to clarify this. He said he would look into it over the weekend and get back to me. Two weeks later he still hadn't responded until I emailed him again. I got some xx excuse about him not reminding himself to get back to me! So far, great service after the sale, right! By this time another piece of trim fell off the front right lower bumper and ANOTHER large molding fell off the right back wheelhouse. I knew by this time they were not going to rectify anything so I went to my friends autobody shop. He said that most of the clips that were supposed to hold the trim were broken and it looks like the trim was just pushed on as a temporary fix. This is what they are selling as Certified Preowned Vehicles? I'm actually relieved that they didn't offer to fix anything. I'm sure it would have been half-assed. My final decision to purchase another vehicle was between the Mazda and a Subaru. I should have gone with the Subaru. Buyers remorse is very real and I'm hoping to get rid of this car soon. I definitely wont be going back to this dealership!!! More

Modern Mazda and their Sales Product Specialist Natalie Asarisi are outstanding professionals and well versed in customer service and product knowledge. We all know the car buying experience can be like g Asarisi are outstanding professionals and well versed in customer service and product knowledge. We all know the car buying experience can be like going to the dentist, but with this team of professionals, they made the whole experience FUN! It was as fun as driving a Mazda. I will buy all my future cars from Natalie and Modern they are the best in CT!! More

Justin V was great and helped get us a great deal, I’m really enjoying my new car. really enjoying my new car. More

Working with Steve Duffy has been an absolute pleasure while shopping for our new Mazda. Very knowledgeable and professional! while shopping for our new Mazda. Very knowledgeable and professional! More

I got the car of my dreams thanks to Jose Medina. I bought my Mazda Cx-5 2025 thanks to the advice that Jose gave me, he is a friendly, professional man and he is an incredible person, I am happy I bought my Mazda Cx-5 2025 thanks to the advice that Jose gave me, he is a friendly, professional man and he is an incredible person, I am happy with my car, THANK YOU JOSÉ More

Great experience with Modern Mazda when I traded in my old Mazda for a new CX-30. They are always courteous and professional and explain everything very clearly. Justin Varecka did an awesome job helping old Mazda for a new CX-30. They are always courteous and professional and explain everything very clearly. Justin Varecka did an awesome job helping me with the purchase and answering all my questions. I would recommend him to anyone. More

Amazing service! !! Stephen Duffy, Edward Shaker and Nicholas were super patient, very accommodating, great customer service!! I will definitely recommend all my frien !! Stephen Duffy, Edward Shaker and Nicholas were super patient, very accommodating, great customer service!! I will definitely recommend all my friends and family to come here when they decide to buy a car. Absolutely phenomenal!!!!! More

I had a great experience at Modern Mazda this week. I needed a car quickly, Abbey and Natalie made it happen. Go see them when you need your next car. I needed a car quickly, Abbey and Natalie made it happen. Go see them when you need your next car. More

Had a great experience with Steve Duffy, my sales consultant from Modern Mazda. He made the transaction of leasing a car and trade in so smooth. A true professional! I would not hesitate to get yo consultant from Modern Mazda. He made the transaction of leasing a car and trade in so smooth. A true professional! I would not hesitate to get your cars there! They are hands down the go to place if you are looking for a professional, courteous, friendly and knowledgeable car dealership. I highly recommend Steve and Modern Mazda! More

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ We had an absolutely amazing experience at Modern Mazda, thanks to Jose Medina! From start to finish, Jose went above and beyond to make the car-buying process smooth, stress-fre experience at Modern Mazda, thanks to Jose Medina! From start to finish, Jose went above and beyond to make the car-buying process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and genuinely cared about finding the perfect vehicle for us. What stood out the most was his honesty and transparency—no pushy sales tactics, just great advice and top-notch customer service. He answered all our questions, made sure we understood every step, and worked hard to get us the best deal possible. If you’re looking for a car and want a 5-star experience that feels like 10, ask for Jose Medina! We couldn’t be happier with our purchase, and we’ll definitely be recommending him and ModernMazda to everyone we know. Thank you, Jose! More