
Modern Mazda
Thomaston, CT
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I contacted Modern Motors on Friday March 29th with interest in the 2013 Mazda 3 and drove it home on Monday April 1st. (no April Fools joke here folks!) I had been comparing some various models interest in the 2013 Mazda 3 and drove it home on Monday April 1st. (no April Fools joke here folks!) I had been comparing some various models by the competition. I'll admit I was not quite sure what to expect as it had been the early 90's since I really had done much looking at Mazda's. Wow what a change since those days! It started with the impressive reviews and comparisons I was able to find online with regards to the Mazda 3 but was equally as pleasently surprised by the experience i had with Modern Motors. We ended up working with quite a few different individuals throughout the process and all were professional but also very relaxed and easy going. Most of our dealing was done with Vinny & Edwin however we also had a chance to discuss some aspects with Sales Manger Mike and Owner Jim. Kudos to all of them on their handling everything casually, personally, and with the right amount of professionalism to make the whole experience comfortable. I won't get into a detailed review of the car as this really is about the dealer, but you can find plenty of info on reviews and comparisons for the Mazda 3 and after reading them, I just say, be sure to drive it. It performs and handles better than any of the other vehicles we tested out in the same class.....by far. They worked up a very strong deal right out of the gate so that their pricing was easily competative with the other 3 major competitors we were looking into. They were slightly higher than those cars, but only slightly. The cars performance alone would have justified the slight difference in price but even better than that was the car was better equipped than some of the competition and Modern Motors brings all kinds of added value to the table. Their Life-Time Powertrain Program is impressive..and yes, I said Life Time. Check it out for sure, basically just have to use them, at a very reasonable price, to do some basic standard maintanence (oil change, tire rotation, flush) at regular intervals. As long as you do them all, they cover your car for life. Go see them, their website, or give them a call for more details if you like. Additionally we recieved a coupon book with all kinds of valuable coupons, some one time deals and others with no expiration. (Free Car Washes whenever you want? seriously?) Other questions about the car and such after you drive away? Got you covered, they offer regularly scheduled workshops on Saturdays where owners can go in and ask questions, get advice, or just to chat with the experts on various topics. Even got a call from Vinny 3 days after I picked up the car to see if I had any questions about the car or needed anything from him at this point. Great job guys, keep it up! So far I am very happy with the experience and the car. As a prevous (many times over) Toyota owner, I have high hopes and expectations with so I'm looking forward to having my little Mazda3 prove to me its got the longevity I like to see from my cars! Cheers! Dave Johnston More
I have purchased a 2013 Ram 1500 Express, The truck is awsome! So is James Watson and the rest of the staff of Modern Dodge Mazda I was treated with respect, treated my wife and I like they have known us awsome! So is James Watson and the rest of the staff of Modern Dodge Mazda I was treated with respect, treated my wife and I like they have known us forever and no pressure. I highly recommend them to everybody. Thank you Modern Dodge/ Ram/ Mazda More
The dealership was very profesional, polite and fair. I did not feel as if they were trying to push me into something I did not want. My salseperson Kim Gelada was very knowledgabel and helpfull. I would did not feel as if they were trying to push me into something I did not want. My salseperson Kim Gelada was very knowledgabel and helpfull. I would definitely purchase anothe car from Modern Motors and have already recommended them to two friends. More
I first contacted Modern Motors by requesting an online quote. Edwin got back to me quickly and was very helpful in outlining the different prices and options on several Mazda3 trim levels. He did not both quote. Edwin got back to me quickly and was very helpful in outlining the different prices and options on several Mazda3 trim levels. He did not bother me with incessant requests for test drives or suggestions for different vehicles, which I had experienced at other dealerships. We exchanged several emails before I decided to go in for a test drive. Once I got to the dealership, Kim Gelada was friendly and knowledgeable about the car I was interested in, and it was clear that Edwin had made her aware of the discussions he and I had already had so we didn't have to re-hash everything. Again, this was a vast improvement over my experience with other dealerships. Throughout the process I felt like Modern Motors actually cared that I was there to potentially purchase a car from their dealership and that level of service and comfort probably contributed as much to my decision to buy the car as the car itself. It didn't hurt that they gave me what I consider to be an excellent price. Overall an exceptional experience that will put Modern Motors on the top of my list for any future car purchases. More
Overall I had a positive experience with the Team at Modern Mazda of Thomas CT. I give high praise to John "Fish" Salmon. How much nicer of a guy can you come across these days. Modern Mazda of Thomas CT. I give high praise to John "Fish" Salmon. How much nicer of a guy can you come across these days. More
When i went to modern motors the staff was very friendly and helpful. Not only were they helpful in helping me decide what i wanted but they even helped me get the price i was looking for! They really under and helpful. Not only were they helpful in helping me decide what i wanted but they even helped me get the price i was looking for! They really understand the car business and will make the experience your best. After going to modern motors i wouldn't go to any other car dealership in CT!! Ask for Bob! More
Bob was very attentive to my needs and didn't try to "upsell" something that I wasn't looking for. He listened to what my transportation needs were and found the perfect fit for me. After my purchase Bo "upsell" something that I wasn't looking for. He listened to what my transportation needs were and found the perfect fit for me. After my purchase Bob took the time to go over important information in the owner's manual and made sure that I understood if I needed anything to just give hime a call. Bob also followed up with me 2 days after my car purchase to see if I might have any questions or concerns. In my opinion, Bob went above and beyond what defines "quality customer service". This is my fourth purchase within the last 5 years from this dealership, and I would not hesitate in recomending this dealership to anyone. More
Bob was great to work with! He was understading, honest and very helpful. I couldn't be happier with my Mazda!I would recommend Modern Motors for anyone interested in purchasing a Mazda! and very helpful. I couldn't be happier with my Mazda!I would recommend Modern Motors for anyone interested in purchasing a Mazda! More
My interactions with Modern Motors Mazda were very pleasant. The employees I dealt with were courteous and provided for a hassle-free experience in buying my first new car. They understood what I was pleasant. The employees I dealt with were courteous and provided for a hassle-free experience in buying my first new car. They understood what I was looking for, and while they made suggestions I did not feel pressured into changing my mind or buying unnecessary accessories. Once I had settled on the car and options I wanted, we were able to wrap things up quickly without having to spend a long time waiting for the car to be ready for pickup. I would recommend this dealership to anyone in the market for a Mazda. More
Here's a tip...I don't care how much research the prospective buyer admits to have done, you shouldn't ever tell them that they know more than you. That's what I heard within the first minute I was a prospective buyer admits to have done, you shouldn't ever tell them that they know more than you. That's what I heard within the first minute I was at this dealership. I was taken on a very short test drive that did not at all show off the cars strengths. The salesman didn't really seem to know a lot about the car. The dealership claimed that the 2013 models would not be in for "months", like November, when 2 other dealerships had confirmed to me that it would be early September. They let me take the Mazda3 for an overnight test drive easily enough, which was nice. But that only confirmed that although I loved the looks, I hated the comfort level. I took it back, asked about the Grand. He didn't know! He couldn't answer my simple questions! He didn't even know how to operate the seat!!!! This guy knew nothing. He didn't try to sell me anything. The rest of the dealership guys looked bored and cranky, there were never any other customers buying. More