Modern Auto Sales of Hollywood

If Saul Goodman had a car dealership, this would be it. Criminals. My wife and I had been car shopping for about 2 weeks prior to April 22nd, and on the day we made the decision to purchase a newer use Criminals. My wife and I had been car shopping for about 2 weeks prior to April 22nd, and on the day we made the decision to purchase a newer used car, we stopped at a Nissan dealer in our home town of Vero Beach to inquire about a few cars that were listed on sale. The price of the dealer fee that the Nissan dealer told us was $2,500, and this was a deal breaker that we did not agree with and we moved on. We then went to this auto dealer in Hollywood FL that we saw on CarFax.com. They had about 20 cars with fantastic prices on carfax.com, and so we drove 1 hour and 45 minutes to get there hoping to buy one of their listed cars for sale. We handed our list of selections to the salesman by the name of Eddie and said that we would like to see these cars. He said they had only one of the cars on our list and that it was not for sale due to a bad transmission. As we were walking from one car to the next we explained what a bad experience we had at the Nissan dealer we had visited just 2 hours earlier and that they were crazy asking $2,500 for a dealer fee on top of the asking price. We explained that we will not agree to something like that and then I asked Eddie if his dealership had a dealer fee? He said yes, but it's only $995! I responded with "I guess times have changed, but okay, $995 is better than $2,500". Eddie gave us a price of $22,000.00 for the car we decided to buy. They said they would give us $2,000 for our trade in, and we accepted this. When we agreed to buy the car for $22,000, the manager of the lot said that the price was $22,995 not $22,000. I said no thanks and began to get up and leave. They said they would come down to $22,500 and again I declined. Finally the owner came out and said $22,225 and I reluctantly agreed. The owner began processing our $14,000 down payment and our trade in. As I was reading through the details, I notice that the owner switched our trade in price from the agreed $2,000 to $1,500. I said this needed to be corrected. He replied by saying that "no, we agreed on $1500, but I will change the price". Dirtbag. And at this moment I should have noticed that he also switched the dealer fee from $995 to $2,995. But I completely missed this purposeful deception and had I caught this switch by the owner I would have walked out and written them off as the dishonest business that they are. But wait, there's more. When I finished signing the paperwork, I asked for the documents that I had just signed. Their response? "We'll mail them to you". I asked when I could expect these? "They said, oh the woman that does the paperwork will contact you next week and then send them to you". Could it be that they did not give me copies of all documents because they didn't want me to see the switcheroo on the Dealer fee from $995 to $2995? Probably. Later once I received the receipt via email and I saw the price switch, I called to request a refund of the price that we did not agree on. They offered to replace two of the three bad tires on the car, as well as give me a door key that works for the car. It has now been 2 days since I spoke with the Finance man named "Blanco". He said he would call me Thursday, but crickets. Then I called the afternoon of Thursday May 10th and they said he was off work that day and that he would be in on Friday between 10:30-11AM. I called at 12 on May 12th, but they said that Blanco the Finance guy was at their other location. I called their other location and they said that he was at the other location (original location). So I call them again and ask for Blanco, they said again that he was at the other location...I said either you are lying or your other location is lying and which one was it? Starting to get the picture of this crooked business? All tires need to be replaced, washer sensor bad, needs alignment, and they gave us a key fob without a cut key! Criminals! More

It's very poor service and unprofessional to tell potential customers on the phone that a certain car is available on your lot and one hour later it is not. This sounds like a bait just to get peopl potential customers on the phone that a certain car is available on your lot and one hour later it is not. This sounds like a bait just to get people to come in and then try to sell something else. Either verify the information given to customers or pull your ads from the website as soon as they are sold. More