Mitchell Volvo of Simsbury

Was a pleasant experience going in for Service. Quick drop off as they are ready for you. Found all the service personnel knowledgable and answer any questions I may have. Great Dealership. drop off as they are ready for you. Found all the service personnel knowledgable and answer any questions I may have. Great Dealership. More

I found my car on Mitchell Volvo’s website. Once I contacted Mitchell Volvo. Jessica called me very quickly. She answered my questions and helped me to get loan and insurance ready. We went there s contacted Mitchell Volvo. Jessica called me very quickly. She answered my questions and helped me to get loan and insurance ready. We went there second day and the car was ready for us. Jessica was very familiar with all the features and guided us through setup and helped us to be familiar with the features of our car. She called me two days later and solved several issues I had because we didn’t know how to operate certain functions. More

Buying a car during the pandemic was difficult, Jessica made it easy. She understood my priorities and made it happen where her competitors failed!!!! I will buy from her again…. And you should too. Thank made it easy. She understood my priorities and made it happen where her competitors failed!!!! I will buy from her again…. And you should too. Thank you Jessica, I’ll be back!!!! More

Buying a car recently from Mitchell Volvo was the best experience I've ever had buying a car. And the best price with no haggle or hassle. Jessica Cunningham was amazing and I never felt pressured. Domini experience I've ever had buying a car. And the best price with no haggle or hassle. Jessica Cunningham was amazing and I never felt pressured. Dominick the business manager was the best at explaining everything with patience and respect. But it will ever hears of a sales person who answers your questions after the sale and supports you above and beyond what you even expect. I was floored! Besides getting a wonderful dealership behind you with great people it was the best price for this car on the internet and I searched thoroughly! More

Rick takes excellent care of my Saab and I respect his knowledge and experience. He is professional and pleasant. knowledge and experience. He is professional and pleasant. More

I wanted my daughters first car buying experience at a dealership to be free of the stereotypical negativity we associate with that process but that was not the case at Mitchell Volvo. The car dealers dealership to be free of the stereotypical negativity we associate with that process but that was not the case at Mitchell Volvo. The car dealership is lovely, the car was very nice and clean, the salesman and manager were extremely professional and friendly. But once my daughter said she wanted the car and committed with a deposit, our salesperson returned from the finance office to let us know he had made an error and unless we financed the car, the cost would be $3,000 more versus the “dealer discount.” First we heard of it and I spoke to owners of two other dealerships in New Britain and Danbury who confirmed that was a crummy business practice. But at this point, my hands were tied because my girl wasn’t leaving without this car. The Mitchell folks said she could just pay it off quickly which is true, but that’s not the point: they wanted to make money with a financing arrangement and took advantage. And they tried to tell us that the extra $3k made the price the market value for the car but according to NADA and KBB, that was not the case. There were some other tactics that I knew enough about to decline: engraving the VIN for a fee, GAP insurance, warranties. I was so hoping for a more honest and positive experience but hey, I get it, they need to make money. I just didn't want it to be at my daughter’s expense (literally). Silver lining: she learned several life lessons that she will be aware of for the next time. More

The buying process was easy and professional. Joe Lancianese did a great job presenting all options and information about the car. Overall a great experience Lancianese did a great job presenting all options and information about the car. Overall a great experience More

Very professional and accommodating, From scheduling to dropping off and picking up, was very pleased. dropping off and picking up, was very pleased. More

Great job very satisfied and knew the problem very quickly quickly More