Mitchell Toyota - Service Center
San Angelo, TX

11 Reviews of Mitchell Toyota - Service Center
This is an excellent dealership. We have bought several cars from Mitchell Toyota and followup service has been excellent. The service manager, Dawn Walker, is always cordial a We have bought several cars from Mitchell Toyota and followup service has been excellent. The service manager, Dawn Walker, is always cordial and professional, ever ready to answer questions about the car updates or repairs. She is very accommodating in helping set up appointments. More
Rude and unhelpful This is the second time I've had my Sienna there for service, and both times it's been a miserable experience. I've had the same advisor both times an This is the second time I've had my Sienna there for service, and both times it's been a miserable experience. I've had the same advisor both times and she is incredibly rude. My work schedule makes it nearly impossible to make appointments, some days I get off at 10am, others 5pm and I know it sounds weird but I never know until I get there what it's going to be. Today I needed a simple flat repair and tire rotation, it look 90 minutes for the flat repair and then she said she couldn't get the rotation done without an appointment. It's a 15 minute job. I get that they're busy, but surely there's some way they could work it in, but she wouldn't have it. I try to always go to dealership service centers, but thanks to the treatment here I'll go elsewhere from now on. More
Exceedingly helpful while on vacation While we were on vacation, our Lexus developed GPS "freeze"--obviously, very problematic while traveling. We were close to San Angelo, so stopped by While we were on vacation, our Lexus developed GPS "freeze"--obviously, very problematic while traveling. We were close to San Angelo, so stopped by Mitchell to see whether it could be fixed. They took us in immediately, diagnosed and repaired the problem and treated us as regular customers. Not only that, they refused any reimbursement for the work. We would rate them as SUPER in the customer service area and highly recommend them---wish they were in our hometown! More
Great Experience as usual I have dealt with Mitchell Toyota for years and wouldn't go anywhere else. My salesman, Gary Mortenson, knows what I like and it is so easy to buy a c I have dealt with Mitchell Toyota for years and wouldn't go anywhere else. My salesman, Gary Mortenson, knows what I like and it is so easy to buy a car! I went in for service and came out with a great new car that I love. Plus I got a great deal on it. More
Great Dealership Mitchell Toyota is a great place to have your car serviced. I am satisfied with my last visit. I will continue to have my car serviced there. Cali is Mitchell Toyota is a great place to have your car serviced. I am satisfied with my last visit. I will continue to have my car serviced there. Cali is awesome! More
superior service department customer service I've been coming to Mitchell Toyota since I moved to West Texas two years ago. I moved from Houston and had to adjust quite a bit to West Texas. After I've been coming to Mitchell Toyota since I moved to West Texas two years ago. I moved from Houston and had to adjust quite a bit to West Texas. After two years I now happily call San Angelo home. I've always had my Prius serviced at Mitchell Toyota unless I happened to be in Houston when I needed to have my oil changed or whatever. My perception of the differences between the two is that Houston isn't as customer friendly because there's so many people in the area that they know they'll make a sale to someone or be their service provider. However, my experience with Mitchell Toyota has always, WITHOUT exception, been one of respect, professionalism, and a constant desire to make the customer happy. Once a business has proven to me that they will consistently treat me with respect and always provide me with excellent service, I become a customer for life. I look forward to buying all my future Toyotas from here as well as having them serviced in their excellently staffed service department. I'm one very happy customer, Corina E. Lozano More
Great service! Those guys knew what they were doing and got me on the road again. Price was fair and the noise I had has gone away. I recommend this service departme Those guys knew what they were doing and got me on the road again. Price was fair and the noise I had has gone away. I recommend this service department wholeheartedly. More
My name is Gary Maricle. I had to deal with your sevice dept. and was extremly pleased with the outcome. They were very professional and courteous. Work was done in a very timely fashion. I would recomm dept. and was extremly pleased with the outcome. They were very professional and courteous. Work was done in a very timely fashion. I would recommend this dealership to anyone. Overall experience was awesome!!! They had to replace the tires on my 2013 Tacoma pickup. There were no questions asked and did a job well done. Thank you, Gary Maricle More