Mitchell Toyota

superior service department customer service I've been coming to Mitchell Toyota since I moved to West Texas two years ago. I moved from Houston and had to adjust quite a bit to West Texas. After I've been coming to Mitchell Toyota since I moved to West Texas two years ago. I moved from Houston and had to adjust quite a bit to West Texas. After two years I now happily call San Angelo home. I've always had my Prius serviced at Mitchell Toyota unless I happened to be in Houston when I needed to have my oil changed or whatever. My perception of the differences between the two is that Houston isn't as customer friendly because there's so many people in the area that they know they'll make a sale to someone or be their service provider. However, my experience with Mitchell Toyota has always, WITHOUT exception, been one of respect, professionalism, and a constant desire to make the customer happy. Once a business has proven to me that they will consistently treat me with respect and always provide me with excellent service, I become a customer for life. I look forward to buying all my future Toyotas from here as well as having them serviced in their excellently staffed service department. I'm one very happy customer, Corina E. Lozano More

They don't care and are snobby.. Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy Walked into San Angelo, Mitchell Toyota looking for a Sequoia to fulfill the needs of my growing family. I was in contact with the internet sales guy (Gary) for over a week and when we finally made it in, he started off very friendly, interested. He walked us around showing us a few sequoias. He then asked me what amount of monthly payment I was looking for, and I replied with $450-$500. Of course I'm not an idiot and realize that it might take some give on my part to make it work....But once i said that number he almost rolled his eyes in thinking " great another unreasonable customer that wants it all for nothing" He was obviously no longer interested in entertaining my ideal car payment. He immediately started steering us towards other vehicles, " have you heard of a 4 runner? " lets look at something more your price range"...Really? If I wanted a freaking 4 runner, I would have come in and asked for it... He never even asked how much I was going to put down!!! He didn't ask questions to get to know me. He turned pretty snobby in saying that he can't drop down the price on a 2015 Sequoia, I felt as if he was pushing us out the door and saying go shop somewhere cheaper! After that he just said that he would be in touch if he ever found a vehicle in my price range. What a snob. He showed no interest at all. His loss cause I had a check in my pocket for 16,000$ down! After the way he treated us , there was no way he was getting my money. I made one call to Kyle Corr in Abilene Toyota and within a few days He had not only the Sequoia we wanted and color, but in a brand new 2016, for $1,000 less than the 2015 at Mitchell. !. He was great in communicating with me on wants, needs, and options. I never felt pressured to buy. He answered my call on a few occasions when he was on his off day!! He never ignored me. They didn't even have the sequoia, they had to drive it down from Dallas! It takes that little bit of extra effort to get my business. He did that and then some. We went through USAA for financing and they tried to match it. At least they tried. They were very honest and friendly guys. The only reason they didn't get 5 stars was at the end I had expressed that we wanted to get on the road in a hurry because we had an hour and half drive back to San Angelo, And i didn't want my wife and 5 month old twin girls to drive back in the dark. I mentioned that I wasn't interested in any warranties, and they still took me to the back room away from my wife and kids and tried the sales pitch again. I had already said no. What part don't they understand. I understand its part of the process but I already anticipated the " let me get so- and so so they can explain the options to you" So i already said no. It made our experience driving home terrible cause both girls were done sitting in car seats and strollers so it was a cry fest all the way back home in our new Sequoia. Other than that Kyle Corr was Awesome, great representation of the quality training they give their employees. I will always recommend him and Lithia Toyota to everyone I meet. Stay away from Mitchell in San Angelo, they are snobby and don't care.Snobby In San Angelo?!!! Don't get it...! More

Great service! Those guys knew what they were doing and got me on the road again. Price was fair and the noise I had has gone away. I recommend this service departme Those guys knew what they were doing and got me on the road again. Price was fair and the noise I had has gone away. I recommend this service department wholeheartedly. More

Friendly,professional and easy to deal with. Kim and all involved made my purchase a smooth one! Highly recommend Mitchell Toyota of San Angelo, Good Folks. involved made my purchase a smooth one! Highly recommend Mitchell Toyota of San Angelo, Good Folks. More

Gary was very helpful and friendly. We had told him what we were looking for and got us in what we needed and wanted. He knew a lot about the vehicle we bought ( 2013 Sienna Van). He also took the time to s we were looking for and got us in what we needed and wanted. He knew a lot about the vehicle we bought ( 2013 Sienna Van). He also took the time to show us everything about the van, which not all dealer do this. I thought this was awesome. We will come back again and recommend to all our friends and family. We love it. More

they helped me find an affordable car that satisfied all my criteria. i had some trouble financing the car and the were very helpful and accommodating my criteria. i had some trouble financing the car and the were very helpful and accommodating More

The entire dealership was a pleasure to work with. Velton Taylor handled the sale in a very professional way and it was a pleasure to work with him. Everyone was friendly and made you feel at home! Velton Taylor handled the sale in a very professional way and it was a pleasure to work with him. Everyone was friendly and made you feel at home! More

brand new truck really have not had a chance to use service department. sales was great. parts department helpful. always get help very quickly. nice clean dealership. service department. sales was great. parts department helpful. always get help very quickly. nice clean dealership. More

I had a very pleasant experience with David Dyer. He was very kind, helpful and courteous. He went above and beyond to make sure I was happy with my purchase. He explained everything about the vehicle and very kind, helpful and courteous. He went above and beyond to make sure I was happy with my purchase. He explained everything about the vehicle and showed me where the Service Department was for future visits. It was very hot on Friday and he offered me something to drink. I will recommend this Company to other friends and family. More

Best car purchase experience I have ever had! David was very helpful and knowledgeable. He took the time to show me several cars and his in-depth knowledge of the benefits of each model helped me to choos very helpful and knowledgeable. He took the time to show me several cars and his in-depth knowledge of the benefits of each model helped me to choose the best car. Matt was great in helping me find the best interest rate and made the financing of my new car painless. More