Mitchell Subaru

I would probably go elsewhere I bought a new 2015 Crosstrek Limited, at time of purchase I requested and paid for remote starter, cross rails and weather tech mats. When I picked I bought a new 2015 Crosstrek Limited, at time of purchase I requested and paid for remote starter, cross rails and weather tech mats. When I picked up the car (10/23/2015): -The remote starter was installed, but only one key was programmed for the remote starter. - Cross bars were not installed -A box was left in back seat for me to install. I was never asked if I wished to install them myself (which I of course did not want to do) Tried to schedule a service appointment to have oil changed and check why the transmission had such a long hesitation when going from reverse to drive and to have cross rails installed (which should have been done before I picked up my car). Called for the appointment on 1/8/2016 and was told that the next available appt would not be until the week of 1/18/2016. This is a very long time to wait for a service appointment. I was at 6K miles and did not want to have to wait for more than a week for my oil to be changed. Contacted dealer in Vernon (Suburban Subaru) they took me in the same day (1/8/2016) they changed my oil and checked out the transmission hesitation. They found there was a TSB for my car and ran some type of upgrade to fix the hesitation. While running the update there was an error message for the driver air bag and they found that when the remote starter was installed something was not plugged back in for the air bag. If I had an accident the air bag might not have deployed due to this negligence. Overall assessment of Mitchell: The salesman was fine (Ian Zbell). But I was very unhappy with the quality of the installation work from the service department and it seems very difficult to schedule time with them. They should have installed the crossbars and programmed the other key for the remote starter and they should be more careful when they perform installations. I also confirmed with other dealership that it is standard to program both keys for remote starter and to ask customer if they want cross rails installed. More

First time experience. Mitchell Subaru is an excellent place to buy your next vehicle. All the staff are friendly, knowledgeable and have a no pressure attitude. This was m Mitchell Subaru is an excellent place to buy your next vehicle. All the staff are friendly, knowledgeable and have a no pressure attitude. This was my first experience purchasing a new vehicle and the staff was able to explain every option I had available along with a few vehicles that would fit my budget. Paul Olsen was our salesman and he was especially helpful with answering all of my husband's numerous questions. I will go no where else for my future vehicle purchases. More

Excellent sales representative Paul was so knowledgeable about our Outback. I was very impressed by how he took the time to go over all the cars Extras. When we left we had a gre Paul was so knowledgeable about our Outback. I was very impressed by how he took the time to go over all the cars Extras. When we left we had a great knowledge of how to use everything. I will always recommend Mitchell Automotive to everyone More

New Forester buying experience I don't believe we can truly gauge our experience with Mitchell as we'd like. The Dealership seamed professional however, our salesman was not knowled I don't believe we can truly gauge our experience with Mitchell as we'd like. The Dealership seamed professional however, our salesman was not knowledgeable on the product. ie: side mirror defrost workings, how carstarter works and rushed us at closing time the day of pickup on the workings of the car itself. He kept asking "What else do you want to know" instead of going through the vehicle from front to back and then allowing us to ask questions along the way. For the record, we were there an hour early and we were waiting on the Finance Rep. (Who was phenomenal, by the way!) So, the Saleman went throught the book with us in the lobby, however, there was definately time to start going throug the car instead, we just waited... In conclusion, when we were inquiring about the car starter,, we couldn't get a percise price from he salesman. He was saying "Around" instead of saying, "I'm not sure, I will ask our Service Manager and get back to you." When we did get the starter, he charged our credit card for more than he quoted us because he didn't originally factor in CT. state tax and then quote us and got a little snippy saying, "Well, we do have to by law, add sales tax.) We know that! Give a the right total price you are charging on our card is all. (Probably should tell buyers that this is the price with/without sales tax next time), Right from the start of the test drive, we had 10 minutes in the car with him and there wasn't much conversation on the product. So, we were the engaging ones... So, we know Subaru's sell themselves however, the salesman needs to put more enthusiasm into the product and customers. Again, the Finance Rep. was great. and we did drive back up there for a go through of the Forester with another Salesman. We are looking forward to the Service at Mitchell to be just fine. So, in a nutshell, some more training on the new salesman would be greatful. Sorry to be so detailed but thought it should be addressed in writing. More

Everyone was professional, friendly and very helpful. The Mitchell team did a great job of helping us pick the car with the best deal. Everyone was professional, friendly and very helpful. My son also bou The Mitchell team did a great job of helping us pick the car with the best deal. Everyone was professional, friendly and very helpful. My son also bought a car from them and recommended that we go to Mitchell. Because we were also very pleased with the service we got, we also recommended our parents to go see them. My mother-in-law also purchased a car from them. In the future we plan to take all our business to Mitchell. More

Legacy purchase Fred was wonderful and easy to work with. Very knowledgable about all the vehicles. Thanks to Fred he made it easy to purchase a Subaru easy after ha Fred was wonderful and easy to work with. Very knowledgable about all the vehicles. Thanks to Fred he made it easy to purchase a Subaru easy after having a Toyota for 13 years. More

Very professional Great service, very courteous and my service came out to be less than the estimate. How often does that ever happen? I give them an A plus Great service, very courteous and my service came out to be less than the estimate. How often does that ever happen? I give them an A plus More

This was an appointment for routine service. The service was, as usual, very efficient. Everyone was very helpful and the wait was acceptable. I was very satisfied. I will certainly be back The service was, as usual, very efficient. Everyone was very helpful and the wait was acceptable. I was very satisfied. I will certainly be back for my next service visit. More

excellent service , professional staff: Vinnie is a pleasure to work with -knowledgeable, courteous, stays on top of the situation and makes sure the work gets done pro , professional staff: Vinnie is a pleasure to work with -knowledgeable, courteous, stays on top of the situation and makes sure the work gets done properly More

Great experience Brian was incredibly knowledgable and helpful when I was looking for a Subaru. He patiently answered questions and I was very happy to work with him. Brian was incredibly knowledgable and helpful when I was looking for a Subaru. He patiently answered questions and I was very happy to work with him. More