Mitchell Nissan - Service Center

The worst customer service experience I ever had with Mitchell Nissan. I brought both of my vehicles in for an oil change with appointments. The one vehicle was taken care of and we picked it up and drop Mitchell Nissan. I brought both of my vehicles in for an oil change with appointments. The one vehicle was taken care of and we picked it up and dropped off the second one 15 minutes before designated time.?returned 90 minutes later and my car had not even been started on. I was told that my vehicle was put at the end because I didn’t give them a pick up time; unacceptable. The whole point of an appointment is so I can plan my day. This caused me to miss another appointment. No one offered to make it right. I did receive a very insincere apology. I’ve worked in customer service for over 20 years. You never put the blame on a customer and you find a way to make it right for them. Never should you make a customer feel like they are an inconvenience. More

Friendly staff and Clean business and Good work... good Friendly staff and Clean business and Good work... good coffee... word word word word word word word word word word word word word Word word Friendly staff and Clean business and Good work... good coffee... word word word word word word word word word word word word word Word word More

I always enjoy having my vehicle serviced at Mitchell Nissan. Everyone is so nice, friendly and efficient. The waiting area is always clean and comfortable. Nissan. Everyone is so nice, friendly and efficient. The waiting area is always clean and comfortable. More

Thank you for all the work you do to keep safe vehicles on the road. I have all confidence in the mechanics. I depend on them. on the road. I have all confidence in the mechanics. I depend on them. More

Was finished within the hour . They did an oil change, tire rotation, washed and vacuum. I was expecting ro be there longer then I was. tire rotation, washed and vacuum. I was expecting ro be there longer then I was. More

Kimberly was very helpful with getting MR Owens Rogue taken care of. When the parts came in she called to set up the service and completed in one day. taken care of. When the parts came in she called to set up the service and completed in one day. More

Scheduled oil change and tire rotation. Due to inclement weather, arrived half an hour early (9a.m.). Sat there waiting until 11:20a.m. Two hours twenty minutes for "simple maintenance" scheduled services!! weather, arrived half an hour early (9a.m.). Sat there waiting until 11:20a.m. Two hours twenty minutes for "simple maintenance" scheduled services!! Totally unacceptable!!!! Not even an apology for the lengthy wait time!!!! Next time I'm going to give Bondy's Nissan in Dothan a try.. More

The people are friendly and helpful. The building is clean. The service was outstanding. They will answer any questions you may have. The dealership is in a great location clean. The service was outstanding. They will answer any questions you may have. The dealership is in a great location More

Always friendly and helpful they listen to you whenever you ask a question about anything if they don't know they will find out for you.....aleays been happy with the service you ask a question about anything if they don't know they will find out for you.....aleays been happy with the service More

From the minute I pull into the service dept the friendly employees greet me and take care of my car and me. They are genuinely interested in what my car needs and they make me comfortable while I wait. employees greet me and take care of my car and me. They are genuinely interested in what my car needs and they make me comfortable while I wait. More