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Mitchell Chrysler Dodge Jeep Ram - Service Center
Enterprise, AL
764 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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764 Reviews of Mitchell Chrysler Dodge Jeep Ram - Service Center
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February 28, 2024
Charge for work that should have been free. Didn’t tell me that there is a cash price and a debit card price. Had over a $1000 worth of brake work done and asked if they would rotate tire will Didn’t tell me that there is a cash price and a debit card price. Had over a $1000 worth of brake work done and asked if they would rotate tire will they where already going to be off and they said yes. Wanted me to pay $40 for the rotate. I don’t think so. When auto was finished the price was higher than quote until my wife challenged them. You can sell all the cars in the world but if your service department is not accommodating to customers that kills your dealership in my mind. I was extremely agitated with two days of emails and the tire issue/price by the time I actually picked up my Jeep and when the lady told me there was a 3.5% of total to pay by debit I lost it. I’ve bought my last vehicle from Mitchell dealerships. More
by mwadcock.66
Verified CustomerEmployees Worked With
Service manager is who I hold responsible. Not sure who they are
February 26, 2024
Kiaira was extremely helpful and communicated with me throughout the whole process of my vehicle being worked on. She walked me through the results of the troubleshooting and all the recommendations and throughout the whole process of my vehicle being worked on. She walked me through the results of the troubleshooting and all the recommendations and course of actions to be taken. Very happy with the experience! More
by hrr2448
February 23, 2024
Always the best customer service and technicians. Both go out of their way to make sure that I am learning with the safest vehicle possible. Both go out of their way to make sure that I am learning with the safest vehicle possible. More
by Tim Nice Kelley
Employees Worked With
February 23, 2024
Staff went above and beyond to make sure all my needs were taken care of. were taken care of. More
by jsenglish71
February 23, 2024
I brought my truck in for service and told them that I needed it back by 3:30 that same afternoon. It was not a quick job and they made it happen! Really appreciate their hard work! needed it back by 3:30 that same afternoon. It was not a quick job and they made it happen! Really appreciate their hard work! More
by Keaton Daw
Employees Worked With
Other Employees :
Heather Stewart
February 20, 2024
I am never dissapointed with the service I receive at MCDJR. The staff is very professional and updates accordingly. MCDJR. The staff is very professional and updates accordingly. More
by slofton86379
Employees Worked With
Other Employees :
Bob Schoenfield and Reggie, Tay Wright, Heather Stewart
February 18, 2024
Kiaira was very nice and helpful. Dealership is very nice and clean. Just wish they would have had all the parts to do all the recalls. Dealership is very nice and clean. Just wish they would have had all the parts to do all the recalls. More
by Greg.Alford
Employees Worked With
February 17, 2024
Great staff, knowledgeable in there job. Took the time to explain what they did, and pointed out what look at in the future visit. Took the time to explain what they did, and pointed out what look at in the future visit. More
by wtjolley
February 15, 2024
Outstanding customer service given along with the hospitality suitable for those with high end cars. Wonderful experience! hospitality suitable for those with high end cars. Wonderful experience! More
by med37
Employees Worked With
February 14, 2024
They followed through with their promises. Always pleasant to talk to. Facility is clean and they provide water and coffee while you wait. Always pleasant to talk to. Facility is clean and they provide water and coffee while you wait. More
by joel_beall
