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Mitchell Chrysler Dodge Jeep Ram

Enterprise, AL

Overview
Employees
Reviews
Vehicles
4.6
1,214 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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6501 Boll Weevil Cir

Enterprise, AL

36330

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Showing 1,214 reviews

April 28, 2020

2019 Jeep Grand Cherokee We have had numerous problems with this Jeep Grand Cherokee first the Air Conditioning will just quit working in hot weather and they said it is just More

by fuzzball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jan
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Apr 30, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

My name is Bob Schoenfeld, Fixed Operations Manager for Mitchell Auto Group. First, I would like to make sure I have the correct customer. Is this Mr. and Mrs. Whitehead? If so, I have read over the notes of your previous service visits. Regarding the AC, I do not see anything that mentions an AC condition that could not be repaired. Also, I do not see a 2018 Jeep Wrangler in your name that we have serviced. So I am confused on that part of your review. However, no matter the issue(s), I definitely want to correct your vehicle concerns if possible. As far as the paint situation, the manufacturer has a set of guidelines that we have to follow. In doing so, the manufacturer has determined that your paint issue is not a factory defect. Now, the next step, should you want to appeal this decision, would be to contact the support line. We can assist with this. I realize you are frustrated, but I hope you understand that we are obligated to follow the manufacturer’s set procedures for any claim, be it mechanical or paint. I would welcome the opportunity to discuss ways to help you further with these issues. You can contact me directly at 334-477-9947 or bobs@mitchellauto.com

April 28, 2020

New truck sales Mitchell RAM dealership is very easy to work with. I had previously bought a 2012 RAM 3500 when it was under older ownership and both times the sales More

by drwwicks41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Thrash
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Apr 29, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for the awesome review and leaving us 5 stars! With every sale we want to ensure that it goes as smoothly as possible and prove that purchasing a new vehicle does not have to be a hassle! Chad is always wonderful when it comes to knowing our product and listening to exactly what the customers wants and needs are. It is great to hear your feedback on the positive experience he provided you with. We are very grateful for your loyalty to Mitchell CDJR and truly appreciate your continuous business! Thank you for being a wonderful customer, we looking forward to helping you with all of your vehicle needs down the road!

April 23, 2020

Paul was an absolute joy to work with. The whole staff from the salesman to the finance office were absolutely wonderful. Very professional yet down to earth. Would definitely recommend this dealership to More

by kmiller0926
Recommend Dealer
Yes
Employees Worked With
Paul Andrews
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Apr 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

kmiller0926, We could not be happier to hear that Paul and everyone at Mitchell CDJR provided you with a wonderful experience! We take pride in building a relationship with our customers and making sure every car buying experience is hassle free. Thank you so much for leaving us a great review and recommending us to others. That means so much to us! We are thrilled to have you be apart of the Mitchell CDJR family and look forward helping you for years to come!

April 23, 2020

Great experience Paul is a wonderful salesman and a good guy. He worked very diligently to get me the car I wanted even though it meant contacting dealerships multiple More

by 2020charger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Andrews
Report | Print
Apr 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Paul's continuous commitment to his customers and making sure they are 100% satisfied is why we are so fortunate to have him be apart of our team! We strive to make sure our customers receive exactly what they ask for. Thank you for taking the time out of your day to leave Paul a great review and thank you for being wonderful customers! Enjoy your beautiful new Charger!!

April 23, 2020

Everything was as normal, Great!! Always very attentive and timely. The new tires are perfect and the price was lower than quoted. Thanks to all for pickup and delivery! More

by billsellers117
Recommend Dealer
Yes
Employees Worked With
Stan Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jan
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Apr 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Bill, It is always our pleasure to make sure you are taken care of in a timely manner! We are happy to have helped you out by picking up your vehicle and delivering it back to you. Your time is important to us and we want to make things as convenient as possible for our customers. Thank you for being a wonderful customer and thank you for leaving us a 5 Star Review. We truly appreciate it!

April 22, 2020

T Howell I had a great experience with Mitchell Chrysler Dodge. This was the first vehicle I purchased on my own. I would recommend the dealership to anyone. More

by BILLY210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Howell, Thank you so much for allowing us to take part in your first vehicle purchase and for giving us the opportunity to earn your business! It is very important to us to make sure every customer has a great experience from start to finish. Thank you for sharing your experience and leaving us a 5 Star Review. We hope to serve you and all of your auto needs in the future. Welcome to the Mitchell CDJR Family!

April 22, 2020

Paul was wonderful to work with. But the process was horrible. We were there for 6 hours mostly just waiting. Then got called to come back twice because we weren't given all the paperwork to sign the fi More

by Nikimac213
Recommend Dealer
No
Employees Worked With
Paul Andrews
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April 18, 2020

The dealership is number one and the best that I have ever been a customer buying a vehicle. The staff is outstanding and treats you like family. It don't get any better than that and on my 2nd vehicle w More

by ohumphreys1
Recommend Dealer
Yes
Employees Worked With
Service manager Jan is just awesome, Megan Sutley
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Apr 18, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

ohumphreys1, We strive to maintain a positive, friendly, and welcoming atmosphere everyday! Thank you for your wonderful review and sharing your experience with everyone. Mitchell CDJR is so grateful for your business and continuous support. We could not be more happy to have you be apart of our family here!!

April 18, 2020

Chad is great to deal with. He will go above and beyond to keep his customer happy. He will also do everything in his power to put you in the vehicle of your dreams or just daily transportation. He has our More

by Fd klein
Recommend Dealer
Yes
Employees Worked With
Chad Thrash
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Apr 20, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Klein, Going above and beyond for his customers is one of Chad's best qualities! It is always such a great feeling knowing we can help put our customers into the vehicle they have been wanting. Thank you so much for giving Chad a great review and sharing your positive experience. We are very grateful for your continuous business and look forward to helping you will all of you auto needs in the future!

April 17, 2020

Friendly..honest.treat you like family.No pressure from them to buy.All around its just great.Chad had you were great.Duane..Brenda Brinson More

by Kay Allen
Recommend Dealer
Yes
Employees Worked With
Kim in who took our pic..Great an Very Sweet. , Chad Thrash
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Apr 17, 2020 -

Mitchell Chrysler Dodge Jeep Ram responded

Kay, making sure our customers receive the best service possible is our top priority! Chad takes wonderful care of his customers and we are happy you chose Mitchell CDJR for auto needs. You both were a pleasure to work for and we are so grateful for your kind review. We look forward to helping you with all of your auto needs down the road!

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