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Mistlin Honda
Modesto, CA
38 Reviews
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Showing 38 reviews
July 18, 2024
Please read this if you’re considering taking your car to be serviced here; it will save you a lot of money and headaches. I brought my car in last year for an AC problem. I was quoted a reasonable $180.00 t be serviced here; it will save you a lot of money and headaches. I brought my car in last year for an AC problem. I was quoted a reasonable $180.00 to assess the issue. I was asked to sign a document and didn’t think to look it over closely. This was a mistake. Once they determined the problem with my vehicle, they quoted me a steep estimate to make repairs. I politely declined and found another place that would do it for a fraction of the price. This, however, is where the predatory business practices started. The service provider whom I spoke to, whose name I will exclude from this, refused to return my vehicle unless I paid an additional charge of $720.00. This charge was never brought to my attention before, and caught me off guard. He explained that this was a “labor” cost, and that I would be charged this cost regardless of whether or not I had my vehicle repaired here. Now, I was quoted $180.00 to assess my vehicle and was being charged an additional $720.00 (I still had to pay the $180.00 from before), and yet, they still hadn’t done any repairs to my vehicle. This immediately set off red flags. You would think that this would be illegal, but after having reviewed the document they had me sign in the beginning, I noticed that they added a clause allowing them to charge me for assembly or partially completed work. They had properly set me up to pay them whatever amount they wanted, regardless of my consent after the fact of signing. This was devastating. Having what felt like no other option, I reluctantly agreed to let them finish the job. After all was said and done, I tried to let the experience go as a learning lesson. Unfortunately, this is not where the nightmare ended. The following year, I realized that my AC wasn’t working again. It was early summer and I could tell that it wasn’t blowing cold air on my short drives home from work. Luckily, my warranty was still active for the previous job they had done on it, so I brought it in for them to look at it (keep in mind, the warranty was close to expiring, with only 2 weeks left). Like last time, I was quoted $180.00 to assess my vehicle. Sure, the warranty would cover the cost of fixing it (assuming that it was the same problem as before), but I was urged to consider the possibility that it was a different problem. Again and again, the associate insisted that I might be charged if a different problem was found. Now, I was starting to wonder if they would purposefully attribute the problem to something else so they wouldn’t have to cover my costs. Worried over that thought, I listened as the associated suggested something else to me: that the AC wasn’t blowing cold because I wasn’t driving far enough for it to start working. I hadn’t considered this before and was now wondering if there was really anything wrong with it. I am not knowledgeable on vehicles and didn’t realize this could be a problem (spoilers, it’s not as prominent of an issue as he would have me believe). I let him test the AC of my vehicle and he assured me that the AC was fine: it was simply the heat of the summer making it not blow cold. Should I drive for long enough, it would give the AC enough time to kick in properly, thus resolving the issue. I bought this nonsensical reasoning and went on my way without having it checked. As you might have guessed, this was a big mistake. A few weeks later, I went on a long trip across California. The AC wasn’t working. I brought it back to the dealership and explained what had happened—that I had brought it in before while the warranty was still good and was convinced convinced by an associate that the AC was fine—but I was dismissed, and they refused to make good on the now expired warranty (expired, keep in mind, by a week). Do not make my mistakes; find a trustworthy mechanic that will not take advantage of you. If it is absolutely necessary, make this option your last resort. More
by Jishemoo N
Employees Worked With
Fernando Lanfranco
March 29, 2019
Wonderful Service Mistlin Honda was such a wonderful experience, as soon as I arrived I started wondering the lot and Rosie came out right away and helped me choose the Mistlin Honda was such a wonderful experience, as soon as I arrived I started wondering the lot and Rosie came out right away and helped me choose the best car for me. Overall experience there was great, i wasn't overwelled or lost, Rosie was AWESOME. More
by April123
Employees Worked With
Rosewell, Mike
March 28, 2019
Check them out before buying elsewhere! I was recently on my way to a used car dealership to purchased a used car. I happened to stop at Honda and speak to Jose, told him what I was looking I was recently on my way to a used car dealership to purchased a used car. I happened to stop at Honda and speak to Jose, told him what I was looking for and the price I was purchasing at and he topped it! I ended up driving off with a NEW car instead of a used one with a much lower interest rate! Check them out! Jose was great! More
by Paola
Employees Worked With
Jose
March 28, 2019
Repair problems I purchased 2 Honda’s recently, 2018 Honda Civic Si and a 2018 Honda CR-V Touring. My issue is with the high end Honda CR-V Touring. I purchased the I purchased 2 Honda’s recently, 2018 Honda Civic Si and a 2018 Honda CR-V Touring. My issue is with the high end Honda CR-V Touring. I purchased the car do to it’s safety features, my wife commutes 60+ miles to work. My wife has been complaining about the display (stereo system) doing some unusual things such as going dark, display going bright then dim, display basically doing it’s own thing without the ability to control it. The Bluetooth connection is very poor, noisy and drops calls. The Service department has a Bulletin noting the problem but the engineering group has not found a fix for it yet. My wife refuses to drive the vehicle do to this issue. The dealership can’t fix it, I wasn’t notified during the purchase or anytime after. So now I’m told I have to wait for a solution to the problem when Honda engineering comes up one. The Honda has 12,743 miles on it, basically sits in the driveway. Anyone looking to purchase a Honda make sure your new car isn’t one of the problematic models. I was refused a loaner vehicle or any other compromise to the problem. It will just sit in my driveway until Honda finds a solution to the repair. $34,000 lemon! More
by Mcnhammer
Employees Worked With
Randy Credille
March 18, 2019
Excellent I give this rating because everyone was great and helpful! Shout out to Nick Meyers and Tomas for everything!! They gave me the car I wanted and did e I give this rating because everyone was great and helpful! Shout out to Nick Meyers and Tomas for everything!! They gave me the car I wanted and did everything they could to give me the best experience! More
by Esmeralda
Employees Worked With
Tomas, Nick Meyers
March 15, 2019
Excellent service!!! Mistlin Honda helped me get into the vehicle I needed. My husband and I visited the dealership expecting to purchase a van; however, it was just alitt Mistlin Honda helped me get into the vehicle I needed. My husband and I visited the dealership expecting to purchase a van; however, it was just alittle past our price point. Anatoly helped us keep an open mind and showed us the Pilot. It is perfect for my family of 5. We love our new purchase, it’s a great ride. Our payments are reasonable because Anatoly and his staff worked hard on keeping this customer satisfied! More
by Lpalacio010913
Employees Worked With
Anatoly
March 15, 2019
Excellent service I have always received excellent service at Mistlin Honda. The service and workmanship has been excellent and I would recommend them highly. The wai I have always received excellent service at Mistlin Honda. The service and workmanship has been excellent and I would recommend them highly. The waiting area is clean! More
by Emily
Employees Worked With
Tony Arguelles
March 14, 2019
Great price even better service! Best selection! Had exactly what we wanted and Rosie was awesome. Such an easy transaction. I highly recommended Mistlin Honda and Rosie in sales, bot Best selection! Had exactly what we wanted and Rosie was awesome. Such an easy transaction. I highly recommended Mistlin Honda and Rosie in sales, both were outstanding!! More
by Azzy
Employees Worked With
Rosevelt, Eli, and Madison
February 12, 2019
Simply amazing!! If your looking for great experience buying a car go see Hunter at Mistlin Honda!!! You won’t be disappointed. Go see them now. It’s a great place If your looking for great experience buying a car go see Hunter at Mistlin Honda!!! You won’t be disappointed. Go see them now. It’s a great place More
by Lromero2333
Employees Worked With
Hunter
February 11, 2019
Excellent service Customer service and labor is amazing and friendly . I didn’t wait that long because I have make a appointment for the oil change . Great coffee Customer service and labor is amazing and friendly . I didn’t wait that long because I have make a appointment for the oil change . Great coffee More
by xxxxxx
Employees Worked With
Jason
