Mission Viejo INFINITI - Service Center

The service department always goes above and beyond and ensures everything gets done right and on time. ensures everything gets done right and on time. More

Our I35 has only had service at the dealer. We have liked our service since 2002. We have liked our service since 2002. More

My Advisor is: Tom Kiernan, who has been excellent for me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as trustworthy as Infiniti. Tom makes it very easy for me and where he goes, I will follow. I also appreciate Mr. Yamada (Pat) who delivered and set up the QX60 in 2013! More

Erick is always consistently focused on my needs the minute I arrive at the dealership. He's very thorough in describing all the details for the work that will be performed on my vehicle as well as rea minute I arrive at the dealership. He's very thorough in describing all the details for the work that will be performed on my vehicle as well as reassuring me of the cost and estimated time for the work to be completed....it's my pleasure having Erick as my Service Contact. More

I brought my own oil and my own filter and I was still charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I will probably have to find a new place to get my oil changes unless you guys drop the price down for labor More

I am happy with services received on the service date. All the employees were helpful. All the employees were helpful. More

Always enjoy dealing with Tom Kiernan. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to Infiniti of Mission Viejo. He is pleasant, helpful, and very knowledgeable. He is the reason I keep coming back to Infiniti of Mission Viejo. More

Never worked with anyone better than Tom Kiernan (Mission Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own Viejo Service). Great listener, patient (answers questions fully), deep automotive knowledge, responsive, trustworthy, positive but realistic (I own a model year 2004). More

Jerry Pagliassotti was very helpful and professional as always; he is the reason I have been coming here for service since 2013. always; he is the reason I have been coming here for service since 2013. More

I appreciate being kept informed of the repairs needed and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend. and what to expect at the next service. I trust my service department rep, Tom Kiernan. I would recommend the service dept to a friend. More