Mission Viejo INFINITI - Service Center

This is my second Infiniti. Yes, it's a great car, no doubt. But there are lots of great cars out there. I chose another Infiniti because I wanted to continue to bring my car to Mission Viejo Infiniti doubt. But there are lots of great cars out there. I chose another Infiniti because I wanted to continue to bring my car to Mission Viejo Infiniti so that Jerry would continue to service my car. I always feel like he is working for me, and not working to get more money out of me. He tells me what I need done and doesn't try to constantly upsell me into something I don't want or need. Basically, it's a relationship based on trust. Now go and say that about other service departments!! More

I've purchased my second car from Infinity of MV. I normally work with the service guy there (Jerry). Other than changing his name to somethin i can spell, he is friendly, outgoing and does a good job normally work with the service guy there (Jerry). Other than changing his name to somethin i can spell, he is friendly, outgoing and does a good job of advising on what is needed. He is even sympathetic to cost issues (i'm cheap and he knows it). I recently bought a new G37 when i sold my FX35 and he was spot on about what my impressions of the G37 would be after driving the FX. I like the G37, but loved the FX. While i didn't have a lick of mechanical problems with my FX, I had almost all of my major services done at Infinity of MV. I see no reason to change with the G37. More

Jerry Pagliassotti has great customer service skills. He did everything he said he would in the time he said he would. Even though I did not have an appointment, a rental car was available and it only cost did everything he said he would in the time he said he would. Even though I did not have an appointment, a rental car was available and it only cost me $7. They needed my car for a few days since I was also getting body work done, which came out great. The price on a set of tires was about the same price I would have paid at Big O. More

I would highly recommend this dealership to any one looking to service their Infiniti. Jerry Pagliassotti is the service Consultant I had the pleasure of dealing with on my last visit and let me tell y looking to service their Infiniti. Jerry Pagliassotti is the service Consultant I had the pleasure of dealing with on my last visit and let me tell you his knowledge and attention to detail is second to none. I will defintely be calling on Jerry for all my future service appointments. More

I have only great things to say about Jerry Pagliassotti, he is always extremely helpful and, a big plus is, he's fun to deal with, a good sense of humor. He knows his stuff and has a good personality. He t he is always extremely helpful and, a big plus is, he's fun to deal with, a good sense of humor. He knows his stuff and has a good personality. He treats me (and everyone as far as I can tell) like I am the most important person that day. He makes my car service experience easy. Always gives me good advise and gets me in and out quickly. Jerry is the guy I always ask for and as long as he's there I shall continue to deal with this dealership. Judy Miles More

I have used this dealership for service for the past two years and found them to be honest and reliable. Specifically, the service person I use most is Jerry Pagliassotti. He is a star among service per years and found them to be honest and reliable. Specifically, the service person I use most is Jerry Pagliassotti. He is a star among service personel. He is upfront, knowledgeable, helpful, reliable. Timothy P. More

I have been a customer at Mission Viejo Infiniti for several years through 3 different cars. They have always been a pleasure to speak with and always helpful, polite and efficient. they always meet th several years through 3 different cars. They have always been a pleasure to speak with and always helpful, polite and efficient. they always meet their commitments. Jerry has been my customer rep for most of the time I have owned and Infinity and he's one of the reasons i remain a loyal customer. More

2/17/11 Corporate Office Infinity Attention Consumer 2/17/11 Corporate Office Infinity Attention Consumer Affairs P.O. Box 685003 Franklin, Tenn. 37068 To whom it may concern, 2/17/11 Corporate Office Infinity Attention Consumer Affairs P.O. Box 685003 Franklin, Tenn. 37068 To whom it may concern, my name is Valerie Gomez and I have had my Infinity G35 coupe since 2004. Since then, I have had the majority of the work done on my car in Mission Viejo, CA and have been more than pleased with the quality of the service I have received. My main service consultant is Jerry Pagliassotti who has been professional, attentive, informative, and always keeps me updated as to what needs to be performed as to keep my car safe and running efficiently. All of the staff are professional and even the service manager Don Weiss has come to my assistance when need be. I have enjoyed the experience of Infinity ownership and look forward to many more years of satisfied service. Thank you for having such a professional staff and knowledgeable mechanics. In addition, I am pleased with the new Recommended Action Plan that was given out at my last service. It explains everything in detail so that informed decisions can be made. Again, I wanted to recognize your excellent staff and how they all work to make sure that the service experience is an enjoyable one. Thank you for your time and consideration in this manner. Sincerely, V. Gomez More