Mission Viejo INFINITI - Service Center

The FABULOUS JERRY Pagliassotti I need to let you know how amazing Jerry Pagliassotti is and what an asset he is to your organization! I only take my car to him because I trust him I need to let you know how amazing Jerry Pagliassotti is and what an asset he is to your organization! I only take my car to him because I trust him and his advice. He is on top of everything I need as a customer and goes above and beyond. He communicates, explains and takes the stress out of having your car serviced. I would get another inifiniti just because I know he is there in the service department to support maintaining the vehicle for the life of the car. He truly looks out for the customer and I am so lucky to have him there whenever I have a question!!!! I hope that you give him a raise or a promotion because he is a GREAT investment!! THANK YOU SO MUCH JERRY and I hope you know how great you really are at what you do!!! More

I have owned my QX56 for eight years, and have had it serviced solely by Infiniti of Mission Viejo. Jerry Pagliassotti is my service advisor. He has a rare commitment and dedication to customer satisfact serviced solely by Infiniti of Mission Viejo. Jerry Pagliassotti is my service advisor. He has a rare commitment and dedication to customer satisfaction, instilling confidence and trust with the customer. I cannot say enough about the wonderful service I have received over the past eight years. They are also very proactive in anticipating future service needs and costs, that allow you to plan for those needs and to feel like your car is running at maximum efficiency. I recommend Infiniti of Mission Viejo to all of my friends and neighbors and will continue to do so. More

This Infiniti dealership in Mission Viejo has never tried to sale me more service than needed. Jerry will often give me advice on how to reduce my need for service on my cars by giving me maintenance tips I to sale me more service than needed. Jerry will often give me advice on how to reduce my need for service on my cars by giving me maintenance tips I can do on my own. I never feel like I'm paying for more than I needed. More

Jerry Pagliassotti / My Five Star Hero! What else can Jerry Pagliassotti / My Five Star Hero! What else can I say other than this; If Jerry Pagliassotti, ever leaves the Mission Viejo store, I will Hu Jerry Pagliassotti / My Five Star Hero! What else can I say other than this; If Jerry Pagliassotti, ever leaves the Mission Viejo store, I will Hunt him down and torture him for not telling me what other Infinity store he went to. Jerry, Warren and the entire Service department are Tops with me. I should know, I worked in the Car Business for many, many years. . . http://sun-zeri.com/ I Love this Guy, and Ya, he's a NUT! Jerry has a way of putting his customers at ease, He'll tell you a Joke or two if he senses that your worried about something or if you just having a bad day, -Jerry will keep you smiling, but more importantly, JERRY WILL SAVE YOU MONEY. . .NOW THATS CUSTOMER SERVICE! The truth is that I have never meet any in the Car Business who cares as much about there customers as Jerry does. . . James Spitzer More

I can't say enough about Jerry Pagliassotti in the service department. He makes each and every scheduled service quick and painless. My car is going on 9 years old Jerry is very upfront and honest a service department. He makes each and every scheduled service quick and painless. My car is going on 9 years old Jerry is very upfront and honest about which services I need and which I could do without (i.e. burned out lights, faulty or failing sensors, etc...) In fact, I recently brought in my car for normal service and brought to their attention that my passenger seat was not able to recline any longer. The original service person I was given didn't even look at the seat. He simply said that the electrical switch had gone bad and tried to get me to pay $250-$300 to fix it!!!! I went to Jerry shortly there after and he took the time to actually go out and look at the problem. He noticed that the switch was actually still functional, but there was some dirt and debris that was blocking the connection. He recommended my buying a can of electric contact solution and spraying it in the switch...... THAT FIXED THE PROBLEM!!!! I spent $8 to fix a problem that someone else told me would cost upwards of $300. That's the type of service and professionalism I have come to expect from him. And that is what keeps me coming back to their service center. More

I brought my car in based on the reviews I saw on yelp. I am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45 am very glad to say that I am truly impressed by the diligence, professionalism and attention given to me and my vehicle. Jerry explained what the 45K service included and asked me if I had any concerns or specific questions about the car. He called me to keep me posted on the status of the service and when I picked up my car, he guided me through all the work that had been done to it. I am gladly impressed by their performance and I will be back when my car requires it! Excellent experience! More

Staff is always friendly and accommodating! I always know that I will be taken care of, and that the service staff will treat me with honesty and integrity. that I will be taken care of, and that the service staff will treat me with honesty and integrity. More

Jerry is the best. He always remembers my name (and my husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic husband's name!) and he gets me in and out in less than an hour for a routine service (oil change) which I really appreciate. He is always energetic (to say the least!) and he makes coming to the dealership a pleasant experience especially during the construction. I would recommend Jerry and this dealership to anyone who was interested in owning an Infiniti. It is always a pleasant experience whether I am buying/leasing a car or having it serviced. Thank you! More

Jerry is the sole reason I keep returning to this dealership for service even though there are other Infiniti dealers I drive past that offer the services for less cost. dealership for service even though there are other Infiniti dealers I drive past that offer the services for less cost. More