Mission Viejo INFINITI - Service Center

Great experience overall. Well organized with great communication. Easy loaner car program. Jerry P. Is fantastic! Well organized with great communication. Easy loaner car program. Jerry P. Is fantastic! More

This dealership is Clean and friendly. They respond well, but they are pricy on their services. They respond well, but they are pricy on their services. More

We are always treated right at Infiniti. Friendly, honest, they get a car for us if it’s a big job. Price always seems right. Friendly, honest, they get a car for us if it’s a big job. Price always seems right. More

Service center has slowed down considerably. Rarely had to leave the car overnight for a break job. Rarely had to leave the car overnight for a break job. More

Tom Kiernan is the best! He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Vie He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Viejo Infiniti! I also bought my newest vehicle with Patrick Yamada. Best car buying experience I have ever had. He was fantastic! More

Clean and what an infiniti dealership should be Once you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. More

It was so easy - Erik took care of everything and stayed in constant contact with me (by text) throughout the service time. Thank you. in constant contact with me (by text) throughout the service time. Thank you. More

The dealership is great if I am working with Tom Kiernan. Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole and is un-retrievable. Have several problems with the car since I have owned it. Thankfully Tom tries to work it out. More

Erick Carillo is terrific; helpful, efficient, and courteous; a real credit to Infinity. Highly recommended! courteous; a real credit to Infinity. Highly recommended! More

Missed the mark. Disappointed in the service this time. I took my car in for a routine oil change but ended up with a hefty bill with lots of repairs. The worst part Disappointed in the service this time. I took my car in for a routine oil change but ended up with a hefty bill with lots of repairs. The worst part is that I take the car on a regular basis so I don't neglect my car. The car took longer than usual to repair. No loaners were available and needed a car from Enterprise. When we picked up the car, there was nobody there...a ghost town. Then, we drove off to get a car wash since the car was left dirty. We are not impressed. More