Mission Viejo INFINITI - Service Center

I always trust what Gerry Pagliasotti advises me. I have been coming back for 14 years. been coming back for 14 years. More

Highly un knowledgeable Service Advisers, ordered a Running board to be installed at the dealership 5 days in advance, as I am driving more than an hour to get to the dealership I asked “ Should I mak Running board to be installed at the dealership 5 days in advance, as I am driving more than an hour to get to the dealership I asked “ Should I make an appointment?” They said no should take an hour to install as the part was ordered through them , after driving an hour to get there when I arrive they tell me you need to have an appointment, I explained what I was told on the phone , they then said that “We can’t do the install and as You don’t have an appointment we will not be checking you car in “ now I have to drive back an hour away with running boards in my car , they didn’t even apologize for the miscommunication on their part ,this is not the first time I have had a bad experience with this dealership , if there was less than ‘0’ stars this is what I would rate my experience, stay far away from this dealership More

Professional, thorough, comfortable waiting area, easy to set up a service appointment set up a service appointment More

Efficient and kept me informedEasy to have my car Efficient and kept me informed Easy to have my car serviced. Efficient and kept me informed Easy to have my car serviced. More

Service has always been great here. This last time took longer then expected, but I know things couldn't be helped. Otherwise a 5 star rating. longer then expected, but I know things couldn't be helped. Otherwise a 5 star rating. More

They are always professional and helpful. I have worked with everyone at least once. with everyone at least once. More

Erick took care of my vehicle issue and was able to get it completed before I need my vehicle back. Excellent service. Always recommend Infiniti of Mission Viejo! it completed before I need my vehicle back. Excellent service. Always recommend Infiniti of Mission Viejo! More

Jerry Pagliasotti has always provided top notch assistance. Very knowledgeable. Very Helpful. He has provided us excellent assistance for years. Thanks for taking excellent care of us. assistance. Very knowledgeable. Very Helpful. He has provided us excellent assistance for years. Thanks for taking excellent care of us. More

No comment. No comment. No comment. No comment. No comment. comment. More

Good job, would have been 5 stars, if I hadn't had to leave my car overnight. leave my car overnight. More