Mission Viejo INFINITI - Service Center

I am very disappointed with the service I got at the dealership. Three weeks wait for a repair. No customer service I won't come back. dealership. Three weeks wait for a repair. No customer service I won't come back. More

Great communication and great service. I appreciate the quality care that the team takes of my car. Eric and the whole team are exceptional. Thank you. quality care that the team takes of my car. Eric and the whole team are exceptional. Thank you. More

Tom, the service writer is a true professional. He knows the Infiniti product well and is able to guide the customer thru the service process. The dealership is well organized and clean. Staff is friendl the Infiniti product well and is able to guide the customer thru the service process. The dealership is well organized and clean. Staff is friendly and courteous. More

My service representative Jerry Pagliassotti is the BEST! Jerry is very knowledgeable, highly professional, and treats his clients with care & respect, He explains the service needs of your vehicle, & sees t Jerry is very knowledgeable, highly professional, and treats his clients with care & respect, He explains the service needs of your vehicle, & sees to it that the repairs, and service are done correctly in a timely manner! Thank you Jerry! More

Tom K. is an amazing service consultant! He always helps me get the best out of my QX60. He's professional, reliable, and honest. I wouldn't work with anyone else. Thank you, Tom! You rock! me get the best out of my QX60. He's professional, reliable, and honest. I wouldn't work with anyone else. Thank you, Tom! You rock! More

Fair and solid experience this visit. Oil change was a basic need, and went well. Found issue of rear subframe and recommendation to replace was good timing while I still have extended warranty. basic need, and went well. Found issue of rear subframe and recommendation to replace was good timing while I still have extended warranty. More

Over and above employee! Extremely helpful and thoroughly described work that was needed to my Infiniti! described work that was needed to my Infiniti! More

Erick as usual was very accommodating. He provides a great personal service. He was transparent in the work that was needed to be carried out great personal service. He was transparent in the work that was needed to be carried out More

Good experience overall. They were on time and made sure I was taken care of. I used the coupons they sent over so that helped as well. I was taken care of. I used the coupons they sent over so that helped as well. More

Eric in the servicing department is great. Always communicating, keeping me up to date. He is superb! Always setting great expectations. He is the reason I keep coming back to this dealership for the communicating, keeping me up to date. He is superb! Always setting great expectations. He is the reason I keep coming back to this dealership for the servicing of my infinite. More