Mission Viejo INFINITI - Service Center

Jerry called me as soon as he knew the problem. Very straightforward and professional. Told me the solution and time frame. He's the best! straightforward and professional. Told me the solution and time frame. He's the best! More

Great service and customer focus. The staff was extremely helpful and curious and ensured they found the problem with my car to fix it appropriately. helpful and curious and ensured they found the problem with my car to fix it appropriately. More

Eric Carrillo is terrific! I would ask for him when you call for an appointment. He was well versed, honest, and made me feel like he cared about my situation. call for an appointment. He was well versed, honest, and made me feel like he cared about my situation. More

Memo was very professional. Everyone I met was courteous and professional. The technical addressed my issue in a competent manner. I am very satisfied with the service. and professional. The technical addressed my issue in a competent manner. I am very satisfied with the service. More

Tom is an incredibly trustworthy person. He is the reason I drive from Anaheim Hills to have my car serviced in Mission Viejo. Thanks Tom I drive from Anaheim Hills to have my car serviced in Mission Viejo. Thanks Tom More

Jerry is always helpful in answering my questions and explaining what is necessary work to perform and what can be done in the future with my budget in mind. explaining what is necessary work to perform and what can be done in the future with my budget in mind. More

Prompt and courteous service. Very satisfied. Memo was a pleasure to work with. Work was done expeditiously and with quality and customer satisfaction as the main concern. I will definitely continue to do b pleasure to work with. Work was done expeditiously and with quality and customer satisfaction as the main concern. I will definitely continue to do business with this dealership. More

Service agent Eric is great he always explains everything to me., and makes usefull suggestions. of what I need to due with my car. Great service. to me., and makes usefull suggestions. of what I need to due with my car. Great service. More

I first want to point out that the receptionist Teresa Camilleri Is an absolute fantastic person. For some reason they had my time incorrectly scheduled, but she seemed to be able to work everything out f Camilleri Is an absolute fantastic person. For some reason they had my time incorrectly scheduled, but she seemed to be able to work everything out for me. She's easy to work with. A real asset for Infiniti of Mission Viejo. Secondly, I want to recognize the great job that my service advisor, Guillermo “Memo” Pineda did for me. My part is currently on back order with no delivery date yet. However, Memo was great at doing everything he possibly could to get it for me and will be sure to let me know when it comes in. He is another great asset for Infiniti of Mission Viejo. The service I received from these two people is the reason I will continue to do business with Infiniti of Mission Viejo. More

The service was done as promised. It was quick to drop off and pick up. Tom Kiernan, in the service dept., keeps me appraised of what service is needed prior to doing the service. I trust what Tom indicat off and pick up. Tom Kiernan, in the service dept., keeps me appraised of what service is needed prior to doing the service. I trust what Tom indicates my car is in need of. More