Mission Viejo INFINITI - Service Center

The service appointment process through the website was easy and fast; Tom, our service rep is knowledgeable and courteous but I am only giving 4 stars because they failed to notice there was a issue when easy and fast; Tom, our service rep is knowledgeable and courteous but I am only giving 4 stars because they failed to notice there was a issue when reconnecting a plug that triggered a Check Engine light to go on and the A/C to stop working. Had to return the car to the shop and wait for them to investigate for a root cause and get it fixed More

It was a great experience and Erick Carrillo provided an excellent service, by providing a quiet room as I had a Teams meeting for work while I waited for my car being serviced. excellent service, by providing a quiet room as I had a Teams meeting for work while I waited for my car being serviced. More

Great service. I purchased my car there in 2017 and trust them with any maintenance needs. Highly recommend them with any maintenance needs. Highly recommend More

I’ve been to Infiniti Mission Viejo multiple times in the past with other advisors but this time Gerry was my service advisor. He was extremely helpful & accommodating to my vehicle’s needs. My work schedule past with other advisors but this time Gerry was my service advisor. He was extremely helpful & accommodating to my vehicle’s needs. My work schedule is demanding & so I asked if I could drop my car off around lunchtime as long as it could be done by the time I am off work, he said it would be no problem at all. A few hours later, I received a call saying it was done!! He prioritized & accommodated me, all in a very timely manner. I would recommend Gerry to anyone looking for a Service Advisor who not only takes care of your vehicle, but you as well. I’m thankful I have found an Advisor I prefer & I will only work with him from here on out. Thank you for your help Gerry, I appreciate you & your hard work! More

Erick is such an amazing advisor! He always takes great care of my car and ensures that everything that is needed is accurate! He always wears a smile and is prompt with the time frames of work getting don care of my car and ensures that everything that is needed is accurate! He always wears a smile and is prompt with the time frames of work getting done! Thank you Erick!!! 😺 More

We had recently received a 20% off any recommended service coupon. Recommended were brake pads and brake fluid flush. When I advised we had the coupon, I was told it was inapplicable to pads because service coupon. Recommended were brake pads and brake fluid flush. When I advised we had the coupon, I was told it was inapplicable to pads because they were already discounted. Really? The coupon says NOTHING about any such exclusion. Then when I sought to apply it to the brake flush I was assured it would work for, cashier had to get service advisor involved to get discount applied (and frankly I question ever it was as there was an odd change line that added the virtual amount of the discount before subtracting it. This after we’d left vehicle two days for this basic service despite having made an appointment for same. I left the car at 0700 for service and after it was there for over 6 hours, called to be advised they were getting to it. I assumed you might be short staffed (like everybody else) but why make a service appointment and be the second car in line at 0700 if it takes most the day to even look at the car and two days for a two hour job? More

The people there are the best, my service writer Tom was excellent and Theresa the cashier is great to work with. I own an Infiniti but I also bring in a Mini because they are just so nice to deal with. excellent and Theresa the cashier is great to work with. I own an Infiniti but I also bring in a Mini because they are just so nice to deal with. More

Jerry is great with staying on top of our two cars service and repair needs. He always accommodates our schedule whether we call him in advance or have same day requests. We couldn't ask for a bette service and repair needs. He always accommodates our schedule whether we call him in advance or have same day requests. We couldn't ask for a better service advisor. More

Jerry is great. Very communicative. Very knowledgeable. Cvery personable. Took great care of us. Thanks Cvery personable. Took great care of us. Thanks More

Jerry Pagliassotti is the very best and an asset to the organization. I had a nail in my Bridgestone Potenza tire for the second time in a year (bad luck, I suppose). The tire was not in stock. Jerry track organization. I had a nail in my Bridgestone Potenza tire for the second time in a year (bad luck, I suppose). The tire was not in stock. Jerry tracked down the correct tire and helped me secure a better price by doing the leg work on the warranty. I am always grateful for Jerry's communication, helpfulness, attention to detail, and speed. Thank you, Jerry! More