Mission Viejo INFINITI - Service Center

Everything was great. The staff were awesome. Would recommend this dealer to everyone. Jerry is always punctual. recommend this dealer to everyone. Jerry is always punctual. More

I feel that this dealer is the best in SoCal. I have tried them all. This is for sales and service. That being said there have been a couple changes that caused me to wait over 3 hours for an oil chang tried them all. This is for sales and service. That being said there have been a couple changes that caused me to wait over 3 hours for an oil change and a new battery. Apparently the Express Oil Change has gone away. In addition they are closing the service department from 12:00 to 1:00 every day instead of staggering start times to provide better customer service. These are just 2 decisions I stumbled upon yesterday while I was at the dealer for 3 hours waiting for an oil change. These are recent changes that need to be addressed immediately. It looks to the customer like you don’t respect your customers time and are more operationally focused instead of customer focused. I have over 140,000 miles on my Infiniti and live in Chino Hills. I have driven to Mission Viejo for years for an oil change and could certainly have paid less than $268.00 for an oil change and a battery. I make this drive because I feel like my business is appreciated and I receive an excellent customer experience. Not the case yesterday, same great people and 1 new one that did an excellent job. These are management decisions that are not being made with a consideration for the customer. If the Owner would like some customer input I would gladly talk with him. If the managers got this concept it would have already changed… Bryan Keegan 909-730-1619 More

Gerry took care of me and gave me a great deal on the service for my car service for my car More

I consistently receive the most thorough service and attention from my service advisor, Tom. He goes out of his way to help me. This is my second Infiniti and his service makes me want to continue bein attention from my service advisor, Tom. He goes out of his way to help me. This is my second Infiniti and his service makes me want to continue being an Infiniti customer. More

Jerry (service manager) was very knowledgeable, friendly, and helped in getting me a fair price. Will definitely be returning! and helped in getting me a fair price. Will definitely be returning! More

The service was very quick. I reserved an appointment over phone, was willing to wait while my car is getting oil change, was given an estimate on a few more maintenance items that needs attention. I was over phone, was willing to wait while my car is getting oil change, was given an estimate on a few more maintenance items that needs attention. I was out the door within an hour with a cleaner car that ot was when I bought it in. Jerry was the service advisor and was amazing. More

It is alway is good to know that you are bringing your car to an experience, reliable honest, and trustful car dealer, as it is my advisor Jerry. Infiniti of Mission Viejo one of the best places I've ev car to an experience, reliable honest, and trustful car dealer, as it is my advisor Jerry. Infiniti of Mission Viejo one of the best places I've ever been. Thank you guys for such an Awesome service More

The experience was excellent. I know I didn't get the opportunity for the typical visit but it was better then that because it tailored to my exact needs. I appreciate how business was handled. opportunity for the typical visit but it was better then that because it tailored to my exact needs. I appreciate how business was handled. More

Tom was wonderful! I appreciate him! He’s the reason I keep coming back to this location. keep coming back to this location. More

Always amazing service at INFINITI MV! Erick is a great Service Advisor and works so hard to ensure customers and vehicles are completely taken care of. Service Advisor and works so hard to ensure customers and vehicles are completely taken care of. More