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Mission Viejo INFINITI - Service Center

Mission Viejo, CA

4.6
556 Reviews

556 Reviews of Mission Viejo INFINITI - Service Center

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November 18, 2021

I have been coming to this dealership for 17 years and have never been dissatisfied with the service provider or the care of my Infiniti vehicles. More

by CAPGENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Yamada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Swayne, Misael Iniguez
November 17, 2021

Very efficient! Very fair! Car seems to be in excellent running condition : right door lock is repaired! Service center used an extended warranty for the expense: greatly appreciated : Thank you! T. deF More

by GADEFRIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Memo Pineda
November 17, 2021

Greeted upon arrival, escorted to Advisor's office, and completed the write up process with ease. Then escorted to obtain my service loaner. All contact with dealership personnel was very professional. More

by CHARLENE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
November 16, 2021

This dealership is top notch. Tom K is always on top of things and knows exactly what my service needs are and can provide them within my budget. More

by TRISH_MCCLUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

Erick REALLY Went out of his way to make my experience tremendous!!! I have been coming a long time to this dealership and this was my best experience!! More

by TONYROXSTROM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
November 16, 2021

Tom, my service representative is the reason I service my car at your dealership. I live in Los Angeles More

by BONBON956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Carrillo
November 15, 2021

Jerry was easy to work with and handled everything i needed and i was easy to work with. More

by JERRY81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2021

Regarding Jerry Pagliassotti ... A+ customer service ... A+ person. Friendly, professional, knowledgable, trustworthy. Thank you, Jerry! More

by BLEMACK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2021

Jerry, the service manager, is competent and always very helpful. This dealership consistently provides a great service that’s why I will be returning. More

by RAPALD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2021

Great service from ErickKnowledgeable courteous and Great service from Erick Knowledgeable courteous and always honest I will keep coming back Thanks for taking care of my car More

by JIMSHAP44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
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