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Mission Viejo INFINITI - Service Center

Mission Viejo, CA

4.6
556 Reviews

556 Reviews of Mission Viejo INFINITI - Service Center

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November 17, 2022

Easy to call in for an appointment and easy drop off at the dealer same day More

by PTCRUISER85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Carrillo
November 17, 2022

Great Customer Service from Jerry and everything is always explained clearly. And I got a great promotional deal when I was there. Will continue to use this dealership. More

by LINKSMEDICAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Carrillo
November 16, 2022

Jerry consistently provides great customer service and great communication - he's very responsive and always keeps us updated on our service and always gets the job done for us. More

by CERUTTI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2022

Was able to get all the work done including additions in specified time despite finding a couple of extra time consuming items More

by RGRABHAM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
November 08, 2022

Service Is quite hasty and efficient. Tom is great and very informative. Clean public areas. More

by KAYLA.MACHINGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Carrillo
November 07, 2022

Great customer service from Jerry and the waiting area was very comfortable, great wifi and coffee! More

by JONGUERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2022

I always receive superior customer service from Eric and the entire Mission Viejo Infiniti staff. More

by ULTIMATEMEMORIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
November 04, 2022

I couldn't use a coupon that expired. My car wasn't ready to have it serviced before the coupon expired. Pretty disappointed. More

by JANDYT93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Carrillo
October 31, 2022

Tom is a great service advisor giving concise and honest assessment of the service needed for the vehicle. The estimated time frame of the vehicle being ready is always spot on. I always recommend Tom to ot More

by MATT.T.CARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2022

He was great, and service was faster than promised. The dealership was very clean and a pleasure to wait at. Lots of places to walk to also. More

by IHVBRAINS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.