Mission Viejo INFINITI - Service Center

I love Tom! Always great customer service and great tips for my car maintenance. Also love checking out. The lady at the cashier's desk is awesome! Always great customer service and great tips for my car maintenance. Also love checking out. The lady at the cashier's desk is awesome! More

Drove to Infiniti Mission Viejo without an appointment. They took our vehicle in without a problem. Told me the service would take about an an hour and a half to complete. It was finished right on time. Ne They took our vehicle in without a problem. Told me the service would take about an an hour and a half to complete. It was finished right on time. Never had a bad experience here. More

Erick Carrillo always provides wonderful, tutored, poised and patient service. He is a true gem. and patient service. He is a true gem. More

-Great customer service. -Pay attention to the customers' needs. -Customer satisfaction is thier number one priority -Pay attention to the customers' needs. -Customer satisfaction is thier number one priority More

I called in yesterday inquiring about replacing 4 of my tires & an alignment. Gerry was my service advisor & he was extremely helpful! I had asked if I provide the tires, would they be able to install them tires & an alignment. Gerry was my service advisor & he was extremely helpful! I had asked if I provide the tires, would they be able to install them for me and his response, to my surprise, was yes! I needed to get this done ASAP & Gerry was very accommodating in getting me in same day. Upon arrival I was under the impression they were out of loan cars but he was able to provide me with one too! The loan car representative was very personable & kind as well. I was informed that by dropping off same day, my vehicle would not be completed until the next. A few hours later, I received a call from Gerry that it was complete!! It was overall an amazing experience. Gerry was attentive to my needs & even when I had asked to keep one of my tires, the techs wrapped it & placed it in my trunk. My vehicle is my baby & to know they handled it with care is relieving. Thanks again Gerry & team! More

Every time I have my car serviced at the infinity dealership I am so impressed at how I’m treated. They bend over backwards to make everything the best they can. The car wash is just the cherry on to dealership I am so impressed at how I’m treated. They bend over backwards to make everything the best they can. The car wash is just the cherry on top. Thank you for all you do!! More

Gerry is the best service rep I have ever worked with. He continues to provide the best customer service every time i go there He continues to provide the best customer service every time i go there More

Fair & honest. Tom in the service department, delivered on everything he promised. Would recommended to everyone on everything he promised. Would recommended to everyone More

First time here and we were very pleased with our experience. Eric was great. Will return. experience. Eric was great. Will return. More

Am very please with all the people that work in the Infiniti Mission Viejo dealership. They are very kind! Infiniti Mission Viejo dealership. They are very kind! More