Mission Viejo INFINITI

I purchased my G35 in 2003 in Monrovia but have taken my car for service at the Mission Viejo dealership for all my needs. Overall, I am very happy with my experience there. A couple of weeks ago, I t car for service at the Mission Viejo dealership for all my needs. Overall, I am very happy with my experience there. A couple of weeks ago, I took my car in for a routine oil change. My brakes were squeaking a little so I asked them to check my brakes for me. In 15 minutes, the service manager told me that I needed to replace my brakes and that he could do it that same day. I said that I could not wait the extra hour to get that done because I had a wedding to attend. He was very accommodating and gave me a loaner car. So far, everyone I've dealt with were very courteous and professional. It seems to me that when someone has a complaint, they will post something negative online. If someone has something positive to say, they won't bother. I felt compelled to write a positive review because yesterday I just took my brother's M3 in for service and the people at the Irvine BMW dealership were rude and the entire experience left us livid. It makes me appreciative of the friendly staff and good service I receive at Infiniti of MV!! It makes a world of difference!! More

Recently purchased a new G35 sedan from this dealership. I dealt with the Internet Sales Manager, Jeff Parker. It's hard to explain, but this was the best car buying experience I've ever encountered. Jeff I dealt with the Internet Sales Manager, Jeff Parker. It's hard to explain, but this was the best car buying experience I've ever encountered. Jeff doesn't come across like the typical "sleazy" car salesman. He's knowledgable, professional, and most of all....HONEST! I'm a really good judge of character and have actually worked in sales for many years. This guy is good at what he does! He is a low pressure salesman who genuinely cares about his clients. As he was dealing with me in his office, he must have received a dozen calls, presumably more customers, but he focused on me and my needs and never once rushed me into a decision or acted impatient. He even bought me lunch while I was waiting to go into finance. I highly recommend this dealership not only for their selection, but because of their unparralled customer service. Thanks Jeff....you'll be getting all my future business and all the referals I can feed you! Keep up the good work! More

My recommendation is rather hollow as I did not end up <br>buying a car there. It is based solely on e-mail and phone<br>contact w/ Mr. Casella. He was courteous, professional, and<br>prompt in those co <br>buying a car there. It is based solely on e-mail and phone<br>contact w/ Mr. Casella. He was courteous, professional, and<br>prompt in those contacts. He even provided information to <br>help guide my purchase. He was unaware of this site when<br>I told him the dealership got horrible reviews. Based on my<br>limited experience, I would give them a chance. But as with<br>any dealership, I would never let my guard down. I would<br>never set foot inside one until I had negotiated the deal<br>completely by e-mail. I'm a Las Vegas legal services attorney<br>who represents consumers; see clarkcountylegal.com for<br>disinterested car buying advice. More

Was quoted a payment on the phone with the internet manager for a base M35, when I went to the dealer to purchase the car they did a classic bait & switch, mind you I have perfect credit of 720 fico I manager for a base M35, when I went to the dealer to purchase the car they did a classic bait & switch, mind you I have perfect credit of 720 fico I gave them everything since I was comparring the payment with other dealers. By the way Brian @ Costa Mesa Infinity got me the best deal see my take on them. DO NOT ever go to Infinity OF MISSION VIEJO they are absolute crooks!!!! More