Mission Viejo INFINITI

My wife and I wanted a new car and liked the Infiniti QX 60 and after shoppimg around we decided to choose Mission Viejo because we are very tied to the community and like to keep our business local. We 60 and after shoppimg around we decided to choose Mission Viejo because we are very tied to the community and like to keep our business local. We had a lot of options and even though Mission Viejo was not the lowest price we still gave them our business. We have unfortunately had nothing but trouble after the purchase, including damage to the vehicle that wasn’t pointed out, improper credit, pulling regarding financing, multiple xxxxx dropped from team members and complete lack of customer service and rudeness from a particular manager, Erik. We tried to work with the financing department at the dealership as well as made many calls asking to soeak to the manager to clear this up,. We we’re told improper information that we had to take care of the credit pulls ourselves by calling Experien. We did take their direction and call Experien, and we were told by the head supervisor at Experien that the only way we can clear this up is by dealing with the dealership and the financing department at Nissan motors. I did again call the dealership spoke again to Erik and he again said” I already told you that you need to handle that yourself” He wouldn’t even let me speak. I feel very demoralized and not valued as a customer. We are hoping to get this resolved immediately because we have worked hard to keep our credit score up and in a flash from improper handling of our information had this impacted by 26! Points overnight. I’ve asked to speak to the head manager multiple times and he has never even bothered to give me a call back. If this is how a dealership treats you as a vallued customer when you’re paying this much money for a car, please consider buying elsewhere.and avoid the unnecessary stress and aggravation. . More

I want to thank Jose, Miguel, & Jamie for helping me out and getting me in a car. I told them my situation and they made magic happen!!! Granted I didn't think they would be able to get me an approval since and getting me in a car. I told them my situation and they made magic happen!!! Granted I didn't think they would be able to get me an approval since other dealerships could but with a super high DP. They went above and beyond and I am happy about the car as well a 2021 GMC Terrain clean with all the bells and whistles. I def recommend going to this dealership and ask for Jose or Miguel they will take care of you!!! I'm also a Marine Vet so they made sure I was well taken care of since Jose is a Marine vet as well on the battlefield and off Jose and his team will make it happen!!! Thanks again guys!!!!! More

*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get handles accordingly. I have had nothing but issues from day 1 with this car and now it's something else. Within the 1st month my car was being serviced and I had to have the whole front axel replaced, my windshield had a crack in the center and my drivers side mirror had a chunk missing that needed to be replaced. Now, I tried to go get an oil change to find out I could not due to the cable to open the hood was not connected to the lever, well come to find out it's broke in half ! How does that go unnoticed? On top of it i have voiced a concern for my brakes squeeling everytime I have been in and I'm told they are fine however they do not sound fine. There is no accountability here, I have been told numerous times " Well it is a used car" um that is not an acceptable mindset, that may be so however it is the responsibility of the dealerahip to do a thorough analysis of a car prior to being sold to make sure it is safe to drive. More importantly it is within good business practice and human integrity to hear your customer and do whatever can be done to make sure they feel safe everytime they are on the road. I have experienced nothing but rude remarks and comments, hostility, anger, lack of accountability, and a dismissive nature gaslighted my safety and concerns. I am now here, sick being denied a loaner car until they can figure out the next step. My car also has a safety recall on the passenger side airbag. At this point I want out of my car and into something else. I will update as progression happens. More

We recently purchased a QX55 from Infiniti Mission Viejo and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional th and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional through the entire process, and a pleasure to work with. They were very knowledgeable and patient with our questions and worked well with us on the overall purchase. We highly recommend Infiniti Mission Viejo More

Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking great care of my vehicle. More

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! professionally. Maintenance and repairs are always completed perfect! More

Service was very good, and I did not have to wait to long for them to complete it, will be back again for my next service, Thankcu for them to complete it, will be back again for my next service, Thankcu More

Extremely helpful with the leasing process as well as familiarization with the the car itself. Eric was very helpful as well. familiarization with the the car itself. Eric was very helpful as well. More