Mission Bay Volkswagen

SERVICE CUSTOMER BEWARE!!!!!! On Monday, April 16th my SERVICE CUSTOMER BEWARE!!!!!! On Monday, April 16th my GOLF R suddenly stopped running. No warning signs, simply died and wouldn't start again. I SERVICE CUSTOMER BEWARE!!!!!! On Monday, April 16th my GOLF R suddenly stopped running. No warning signs, simply died and wouldn't start again. I called VW roadside to have it towed to City VW to diagnose the problem. I was informed the water pump failed and VWofA had approved a new motor to be installed and covered by my warranty. On April 25th I pulled out of VW with a new motor in my car. Fast forward to early September, my car dashboard suddenly lights up with a CEL then an EPC then finally a flashing CEL. I pulled over immediately and had the car towed to City VW. 4-5 days later I was told by Jim Klepper and VWofA representative "Ruben" that my warranty was void due to aftermarket parts. City VW never diagnosed the car and now (3 months later) VWofA wants me to pay to have it towed from where it sits now to Mossy VW of El Cajon to have it diagnosed. This was after 3 months of begging and pleading, yelling and frustrated for someone to tell me how one of my aftermarket parts caused the issue. Finally I got someone to say that VWofA would send in writing a letter stating that my warranty was void due to the aftermarket parts. It wasn't until then when I read a paragraph from the FTC website stating it was illegal for them to do and say this. Jim Klepper has yet to respond to my email that references the below paragraph. Read the below paragraph that comes straight from the Federal Trade Commission website- "Will using 'aftermarket' or recycled parts void my warranty? No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage." After having my car diagnosed by a mechanic, I was informed that cylinder 2 had zero compression. Basically, the motor was toast.... again! After researching what causes this on a new motor with just 5k miles, website after website mentions the number one reason being low oil. I never had an oil light come on. Could it be that the tech at City VW didn't put oil in the car when replacing the motor? Low and behold, I check the invoice and no oil on it, however, there was freon and engine coolant. The single most important item for a engine to run smoothly for a long period of time is.... you guessed it... OIL! I wouldn't trust anyone at the City VW service department with my bicycle, let alone my car. More

I would definitely recommend City Volkswagen to anyone wanting to buy a car. My salesperson was Christa and she was wonderful! Not only was she extremely knowledgeable about the car, she also was very fri wanting to buy a car. My salesperson was Christa and she was wonderful! Not only was she extremely knowledgeable about the car, she also was very friendly and personable! My husband and I just moved here from Japan a week ago and we've been pretty frazzled, trying to get settled plus we don't know our way around very well. Christa really put us at ease and was extremely helpful, sharing information about the San Diego area. Christa is the best car salesperson I've ever dealt with and I would not hesitate to buy a vehicle from her again. More

I almost gave up on getting good customer service from the repair department. Today was different though because I asked for a different service advisor. Jack Daniels provided excellent customer service. the repair department. Today was different though because I asked for a different service advisor. Jack Daniels provided excellent customer service. I will bring my car back to this dealership as long as Jack takes care of the repair services. More

Hello, I purchased a Certified Volkswagen from this Hello, I purchased a Certified Volkswagen from this dealership Sunday before last (10/20/2013). My sales representative was Ana Ituarte and she made Hello, I purchased a Certified Volkswagen from this dealership Sunday before last (10/20/2013). My sales representative was Ana Ituarte and she made the entire experience at City Volkswagen a real pleasure, and buying a car as easy as possible. I highly recommend this dealership to anybody, and have already done so at work. I can honestly say that this is the first time I actually enjoyed buying a car from a dealer, and Ana was a gem and so lovely to work with. The after sales customer service is great as well, I was contacted to see if all was good with my car, if I enjoyed driving it, did I have questions, etc... just great service even after they sold you the car. Kind Regards, A Very Happy Customer More

Christa did a fantastic job from the initial introduction all the way thru the completion of the sale and subsequent follow up. I could have purchased from another dealer but chose to purchase from City VW all the way thru the completion of the sale and subsequent follow up. I could have purchased from another dealer but chose to purchase from City VW based on Christa and the entire team. If you are looking for a fair priced automobile without the typical hard core sales pressure then City VW is your place. More

We can in just to look and mybe trade in are 2011 jetta.Chirsta was so nice and plesent.She got us a price and a trade in value.We did not buy just yet but we will be back.I would like to deal with h jetta.Chirsta was so nice and plesent.She got us a price and a trade in value.We did not buy just yet but we will be back.I would like to deal with her because she was so nice .i did not like the sales person that sold me my jetta back in 2011 at the same dearship.Thank you. More

We got the car we wanted and everything went fast. The employer was nice and we got all the information we need and answers to our questions. employer was nice and we got all the information we need and answers to our questions. More

From sales to service, I've never had a better experience at a dealership. I really hate having to take my car in for service, but City made it hassle free. I booked my appointment online and th experience at a dealership. I really hate having to take my car in for service, but City made it hassle free. I booked my appointment online and they called to confirm. They took my car in on time and after a short stint in their really nice customer lounge, I got a sweet loaner. Don was professional and friendly and had my car washed and ready when he said it would be. I was already pleased with the great purchase experience I had, now that I've dealt with the service department too, I can truly say this dealership is top notch. More

I had an overall great experience at this dealership. The staff was very outgoing, knowledgeable, and was willing to work with me to find a vehicle that would meet my needs and budget. Christa, and the City staff was very outgoing, knowledgeable, and was willing to work with me to find a vehicle that would meet my needs and budget. Christa, and the City Volkswagen team never rushed me or used those typical sales gimmicks to sway my decisions. Many other car dealerships try to up sell you the entire time, making you feel pressured to keep adding unneeded extras. I never felt during the entire process pressured to purchase unneeded extras. Christa even came into the dealership on her day off to meet with me to go over the features of the car and to ensure everything was all set for my new car purchase. I highly recommend this dealership, and if you are in the market for a Volkswagen ask for Christa De La Torre! More

G. Prinz sold us a brand new jetta sportwagen a couple of months ago. The service was fantastic with Mr. Prinz going above and beyond to meet our every need (to include sourcing the exact car we wanted which months ago. The service was fantastic with Mr. Prinz going above and beyond to meet our every need (to include sourcing the exact car we wanted which was 100 miles away). Everyone we met at the dealership was courteous and the facilities were top knotch. Our VW purchase was painless and enjoyable. What a fantastic product Greg sold us as well! The sportwagen couldn't have been any better of a match for our needs. Mr. Prinz made a point in showing us every way in which this new car would make our lives easier, safer, and more enjoyable. By the way... We drove down all the way from San Luis Obispo just to make a deal with this dealership over all others in SoCal. More