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Mission Bay Volkswagen

San Diego, CA

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225 Reviews

2205 Morena Boulevard

San Diego, CA

92110

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Showing 225 reviews

February 23, 2012

Christa was so helpful and went out of her way to make sure my expirence buying a new car was perfect! She was always sure to be in touch with me about updates. Very kind and a great sales associate. More

by Christina.germani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa de la torre, Christa De La Torre
February 23, 2012

Took my 2012 Jetta for the 10,000 Mile Service. I explained to Thomas who is the service writer that the Finance Manager (sales person day off) had me take the car over to the body shop when I picked More

by randyrread
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donald Thomas
Feb 24, 2012 -

Mission Bay Volkswagen responded

Dear Randy, Please accept our sincere apologies for the inconvenience you experienced in respect to body shop not having availability that same day you brought your 2012 Jetta in for the 10,000 mile service and to repair the back bumper and the driver’s door crease at the bottom. At City Volkswagen service, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Upon thorough review of the situation, we narrowed the cause to the salesperson being off that day and the original employee you spoke with from the body shop when you first purchased your Jetta last year no longer being employed with our company. Had I been aware of your situation prior to you having made your appointment online, I could have guided you through this process much better. Again, I deeply apologize and I hope you can forgive us and start over. Thank you for returning my phone call and letting me know you are in the middle of travel. I would like to get this handled for you as quickly as I possibly can. Please check your schedule and let me know what time will work best for you to drop the Jetta off to me. Because of this oversight, we are going to provide you with a loan car to keep you mobile while the vehicle is in the body shop. You will obtain the loan car from our rental department so you will need to bring your driver’s license, proof of insurance and a major credit card all valid to obtain the loaner. We deeply value your relationship with us here at City Volkswagen and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact me directly at (619) 276-6171 x1355. Regards, Cherylann Ferrari

February 22, 2012

I rate City Volkswagen as one of the best dealers I have dealt with over the years. Ryan Lewis is a Professional salesperson and knows the brand and doesn't waste your time when purchasing. I went into th More

by randyrread
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lewis, Ryan Lewis
February 22, 2012

Christa was fantastic she did a great job helping me choose my be vw beetle since my vw jetta had just been totaled. I had a great time working with christa and I will definately be going to her for my More

by Shaunageorge2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa, Christa De La Torre
February 22, 2012

We have dealt with Christa 3 times now and been equally pleased with her service each time. We would go back again! The price she gets for us is always competative and she always answers questions with gre More

by dbramwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre, Christa De La Torre
February 21, 2012

I started the search for a 2012 Tiguan using the VW site dealer list. City Volkswagen was the first to reply with a vehicle that conformed to my specification and when I arrived at the dealership, Christa D More

by chiltepinote
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre, Christa De La Torre
February 21, 2012

Our sales consultant was Christa De La Torre. A friend recommended her to us and she was great!!!! We have always bought American, but decided to try something other than American or Japanese. We told C More

by SFingerman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa de La Torre, Christa De La Torre
February 20, 2012

Everything about my experience was top notch. Armando was fantastic in every way. My highest recommendation for Armando and all the personnel at City Volkswagen! More

by hmandell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Bernal, Armando Bernal
February 18, 2012

I buy a car every 10 years or so. I was not looking forward to the experience but City VW was awesome. Everyone was friendly and low-pressure. My salesperson, Christa De La Torre, is a great asset to t More

by arcopumps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre, Christa De La Torre
February 18, 2012

My buying experience at City VW on Morena Blv has been the best customer service experience I have received in a very long time. All of the employees were extremely helpful and Knew the details of their v More

by dariankcoombs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Bernal, Armando Bernal
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