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Mission Bay Volkswagen

San Diego, CA

not yet
rated
225 Reviews

2205 Morena Boulevard

San Diego, CA

92110

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Showing 225 reviews

September 18, 2012

I found Mrs.Delatorre to be very professional, friendly I found Mrs.Delatorre to be very professional, friendly and courteous. She was quite thorough with me and spent alot of time explaining things to me More

by pattyponca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 17, 2012

Christa was very friendly & helpful. She made sure that the leasing process was easy & painless. We got a great deal on our new Jetta. Christa went the extra mile to help us learn the Bluetooth & Na More

by Tom.M.Norton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 11, 2012

Christa was a pleasure to work with. I was in and out as fast as possible. Trade in value of previous car was fair and I am thoroughly satisfied with my purchase. More

by foxykeisha2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 09, 2012

Was looking for a new car for about 8-6 months before going in to test drive my top four cars. First trip to a VW in San Diego was awful. So pressured, treated like just another transaction, and well, I More

by mconfer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 09, 2012

Christa was very friendly. The price was great, the customer service was outstanding. Over-all buying experience has been very pleasant. Expecting continuing excellence from this dealership in dealing More

by JasonZhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 04, 2012

I had been to multiple dealerships before going to City VW and was incredibly disappointed with the salesmen I had encountered, so much so, that before even going to City VW, I checked reviews of the sales More

by kraut77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
September 04, 2012

Christa was truly amazing. I've bought MANY cars and have been given the run around EVERY time to reach an acceptable deal. My experience with Christa was truly different. I really appreciated her up front, More

by oliviasilva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
August 30, 2012

I purchased a new 2012 Touareg TDI last month from City after shopping for a few months and visiting several dealers of various brands. I found City VW was refreshingly upfront and pleasant to work with t More

by Slage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre, Ryan Lewis
August 29, 2012

I have been taking my car to City for service for years, and have been very happy with their service. I usually work with Shane, who is a really nice guy to work with and always makes me feel like I am in g More

by KBPL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cherylann Ferrari, Shane Dehner
Aug 31, 2012 -

Mission Bay Volkswagen responded

Dear KBPL, City Volkswagen participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater Review, you did not share that experience. That is very disappointing to us and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please accept our sincere apologies for the inconvenience you experienced in respect to 30,000 mile mailer appearing to be a coupon after you had paid to perform the 30,000 mile service at our facility. In reference to the brakes, during the service our factory trained Technician is required to check your brakes for your safety and he measured the rear brake pads at 1mm of wear left. Volkswagen of America recommends replacing brake pads at 2 mm or less. Because of this serious oversight, we are going to provide you with a refund check for $200.00 for the cost of the 30,000 mile service. We deeply value your relationship with us and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at cferrari@cityvw.com or call any time at (619) 276-+6171 x1355 Yours in service, Cherylann Ferrari

August 24, 2012

After driving a big car for years, i decided I needed a small hatchback and I bought a 2012 VW Golf at City VW. I love this car and would buy another VW in a minute. Christa was kind and considerate and kn More

by DorisD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christa De La Torre
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