Mission Bay Chevrolet

This was truly my easiest car-buying experience, and I couldn't be more grateful. Tanner was excellent and understanding, making the entire process smooth and enjoyable. I appreciate how he took the time couldn't be more grateful. Tanner was excellent and understanding, making the entire process smooth and enjoyable. I appreciate how he took the time to ensure everything went seamlessly. More

Bought multiple vehicles over the years, mission bay Chevrolet hands down was the easiest yet. Prices were very competitive and there weren't hidden fees and add ons in the price. Genesis was my sales c Chevrolet hands down was the easiest yet. Prices were very competitive and there weren't hidden fees and add ons in the price. Genesis was my sales consultant and was very attentive To my needs. Did this whole process with my 5yo and she was great and patient and brought my son water what whatever was needed. Genesis and Ivan made the numbers work for me and then even found a way to get my APR down at the end. Never will I go anywhere else to purchase a vehicle the sales floor and office was a nice and private. Don't hesitate to shop here More

I sold my car to the dealership and the team here was super friendly and helpful. Especially Saul!! He went above and beyond for me and was super helpful and patient with me. Thank you Saul and your team super friendly and helpful. Especially Saul!! He went above and beyond for me and was super helpful and patient with me. Thank you Saul and your team at mission bay Chevrolet! I highly recommend this location! More

Tanner and the Team at Mission Bay Chevy were awesome. Tanner was very attentive, well informed and delivered great customer service. This was by far the best buying experience I have ever received when p Tanner was very attentive, well informed and delivered great customer service. This was by far the best buying experience I have ever received when purchasing a vehicle. Tanner took the time to explain the benefits and features of the vehicle I purchased and expedited the buying process. Thank you again for all of your help. More

Tanner was great to work with, he was very personable and helpful with every part of the process, even personally delivering my truck to my residence. Very pleased with his professionalism and knowledge. helpful with every part of the process, even personally delivering my truck to my residence. Very pleased with his professionalism and knowledge. More

Tanner was great to work with. He personally delivered my new car to my home. He explained everything in detail snd had followed up to make sure I was satisfied and happy. It was a He personally delivered my new car to my home. He explained everything in detail snd had followed up to make sure I was satisfied and happy. It was a wonderful experience and I have already recommended him to friends. Great customer service . Thank you. More

Had an amazing experience with Tanner at the dealership! He was knowledgeable, friendly, and made the process easy. Highly recommend him! He was knowledgeable, friendly, and made the process easy. Highly recommend him! More

I recently purchased a pre-owned certified 2020 Chevy Silverado from your dealership on September 17, 2024, paying cash for the truck. Shortly after leaving, the check engine light began flashing for abo Silverado from your dealership on September 17, 2024, paying cash for the truck. Shortly after leaving, the check engine light began flashing for about 10 seconds. I returned the next day, and the service representative noted that the light appeared on the truck's computer. While they couldn’t replicate the issue, they suggested it might have been a temporary short caused by their engine cleaning process. Unfortunately, the situation escalated. Just two days later, the truck started hesitating, and the RPMs began jumping. I brought it back on September 24, 2024. Last Friday, I was told the spark plugs would be replaced at no charge, but then I received a call saying they wanted to drop the transmission pan to check for metal debris and that the spark plugs hadn’t yet been replaced. On September 30, I reached out to the service rep for an update. He mentioned that the technician had provided a report and that they still wanted to drop the transmission pan and replace the spark plugs, pending manager approval. Later that day, the service rep informed me they would replace two spark plugs and perform a transmission flush. After escalating to a service manager and getting approval from a sales manager, I finally secured the replacement of all eight spark plugs and a transmission flush. I was told the truck would be ready for pickup on October 2 at 10 AM. When that time came and went, I texted your service rep at noon to check in. He mentioned the technician needed to test drive the truck. After following up again at 1 PM, I was told they had just started the transmission flush. I asked about the 10 AM pickup time and requested escalation to a manager. I was told, “I will get this handled,” but instead of hearing from a manager, I received another call from the service rep, saying they were getting my truck up to temperature for a test drive. Eventually, I was informed they couldn’t test drive it due to traffic on the 5 Freeway. I finally picked up my truck on October 3rd and specifically asked the service rep to wash it and add gas since it had been drained during test drives. He mentioned a gas station nearby, but I explained that I would be picking it up during lunch and wouldn’t have time. He assured me he would add $20 worth of gas, but when I arrived, the tank was completely empty (see attached photo). This has been the worst experience I’ve had at a dealership, and it has made me hesitant to recommend your services. Throughout this process, I felt that none of the employees showed empathy for my situation or offered a positive solution. More

Salesman Tanner is very helpful and went above and beyond with customer satisfaction and got a good deal with an approved loan from his boss Todd easy deal. with customer satisfaction and got a good deal with an approved loan from his boss Todd easy deal. More

Super easy dealership experience. Very straight forward, easy conversation and an over all smooth process with everyone involved especially the sales associate Tanner. Thank you all Very straight forward, easy conversation and an over all smooth process with everyone involved especially the sales associate Tanner. Thank you all! More