Miracle Toyota - Service Center

Assistant Service Manager Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience. More

Oil change and service. Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everyth Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everything that was needed which came to over 700.00 dollars. I got a second opinion. The rear brakes I wasn't surprised about. The price Toyota quoted me was way higher then I paid. Whoever changed my oil put a quart and a half too much. I know that is not good for your car. Nobody checked the cabin air filter. It looked like it had never been changed. I was shown a picture of it. It was covered in leaves and dirt. It was literally coming apart. I was also told I didn't need everything they said I needed. Makes me wonder how many times the service department over charged me. I have been told by several people that the service manager was know to do that. I was looking to get a new Toyota now I'm not so sure. I know I don't trust your service department, This is not the first time I've had dealing with them. I will say after last incident the service manager credited me 40:00 dollars which I never should have been charged for. That was back in 2014 that's why I hadn't taken my car back until now. I did complain about it but nobody ever got back to me. I even called the corporate office. The date I was there was 6/21/16. Joyce Crews I have a 2003 Highlander. More

Awesome Service Department! Amazing service and an even better checkout process. The final bill turned out to be less than I was expecting. HUGE THANK YOU TO DARLA ACKERMAN in Amazing service and an even better checkout process. The final bill turned out to be less than I was expecting. HUGE THANK YOU TO DARLA ACKERMAN in the Service Department! More

Greg Southard Good service representative. Went in for a safety recall, left with a rear brake job. Greg was friendly and not patronizing or condescending. I partic Good service representative. Went in for a safety recall, left with a rear brake job. Greg was friendly and not patronizing or condescending. I particularly like the shuttle service so I don't need to sit in the waiting room for hours. More

Service Depatment I want to give Susie in Service area 5 Stars for the great service I received on my 2001 4Runner! She was most helpful in getting my problem correcte I want to give Susie in Service area 5 Stars for the great service I received on my 2001 4Runner! She was most helpful in getting my problem corrected and explained some options for further service. Also Henry, the shuttle driver, was a very pleasant representative of your dealership! I'll be back!! More

Bad service One time I went in to get an oil change and the machanic broke my shift knob, I did a report on it they said they would call me to buy me a new one an One time I went in to get an oil change and the machanic broke my shift knob, I did a report on it they said they would call me to buy me a new one and I never herd from them again. And last Thursday I took my car in to get it checked out because it was making a rattling noise from motor and they told me I need a new engine when I bought the car new and haven't even had if for 2 years, and I have not herd back from anyone to let me know if they will fix it. More

Can't perform simple maintenance correctly. Criminals! We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told We decided to give this place another try after our last experience there several years ago. It was a new building in a new location and, we were told, new management. It is also the closest to our house now and we didn't want to drive too far with a burned out headlight. However, we are already at another Toyota dealership trying to fix the damage they did to our car. We went in to have a headlight replaced and they sold us on an alignment and transmission flush. We have NO confidence that they did anything correctly as Ivan Garcia Jr did all of the work according to the paperwork. When he did the alignment, he loosened the tie rods in order to perform the procedure but never tightened them again. It sounded like our front end was going to fall apart. As the wheels were completely loose, the alignment was worse than when we went in. We are now spending our weekend at Central Toyota trying to get our car roadworthy again. We've wasted a day and Miracle does not work with this dealership so we have to pay for the service to fix Miracle's work ourselves. We've tried calling the dealership but the numbers on their website have been disconnected and the one on the receipt says "all circuits are busy." We will be seeking a full refund for all "service performed" and will be having another dealer redo it all (assuming it was done in the first place). What really upsets us is we told them of our last experience before we allowed them to service the car. Dave assured me that it wouldn't happen again. When Mel tried to sell me a car as I waited, I told him that we wouldn't even consider purchasing a car from them until we saw how this service turned out. Mel also assured me that everything would be perfect. Our last time we brought our car to them was also for a headlight being out. They told us they'd do a multiple point inspection. They gave us a checklist showing that each of the points were checked. Headlights were the first on the list. The box was checked indicating that they were fine. When they returned our car, I got in and checked the headlights. The headlight was still burned out even though they "checked" it and charged me for replacing it. When I complained, the manager said he'd replace is and only charge for me labor (not the part) on top of the previous charge. I couldn't believe it! He was suggesting that I should have to pay twice to get one thing done once! And he phrased it like he was doing me a favor. I refused to pay again and called my credit card company in front of him to stop the charge. He immediately recanted and had them replace the bulb and "only" charged me for the original service which was never originally completed. This place does Toyota a terrible disservice. Toyota would be wise to step in and do something about this place. This recent experience has ensured that we will no longer be "definitely" buying another Prius. Toyota went from the only name on the list to being towards the bottom. Toyota needs to get rid of criminals and thieves like these guys. More

horrible customer service I had the worst customer service experience at miracle Toyotas. Service department. The story is too long to type just trust a retired United. States I had the worst customer service experience at miracle Toyotas. Service department. The story is too long to type just trust a retired United. States Air Force Senior Master Sergeant in telling you DO NOT use this dealer. They are great until you have a servive issue. I was given 4 different potential causes for the issue i was having with my brakes only to finally be told. The issue was a normal sound and there was nothing they could do. Everyone. Involved from the mechanic to the service manager joe jerley and the customer loyalty. 'rep Nicole were unprofessional discourteous and unwilling to resolve my problem. I have owned Toyotas. My entire life and never had any problems until now. Again DO NOT USE THIS DEALERSHIP. unless you want headaches More

my service writer was waiting for me. He went over any questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a sug questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a suggestion and everything now is fine. I was in and out in less than 1 hour. More