Miracle Toyota - Service Center

Oil chabge gone bad due to technician's negligence We had a very bad experience with this dealership. Down to the customer service, management , up to the the corporate office. Paid for an oil change We had a very bad experience with this dealership. Down to the customer service, management , up to the the corporate office. Paid for an oil change on Feb 16, 2017. This is what they performed (verbatim from the receipt) *customer request synthetic oil change and filtermultipoint inspection, top off all fluids.installed single quart synthetic oil . Installed replaceable element and installed gasket. Added operation wipers, rear breaks,induction service* Approximately 30 mins of driving from the dealership,non stop on my way back home, I heard a very loud, rattling sound.Basic oil change that lead to a catastrophy of the repair because the technician failed to secure the filter seal properly. Just approx 30 mins of driving after my car left the dealership, I heard a very loud rattling sound plus the indicator showing a LOW OIL PRESSURE AND STOP THE ENGINE. Checked oil and was found to be dry. Called customer service at the dealership and my car was towed after hours of wait including difficulty reaching for the manager at the store and was kept on hold for a long time by their receptionist, Star. I Requested to be picked up at home early morning to travel to work, as I live in Kissimmee, the manager said yes no problem someone will be there, then the sales agent, Mr. Reyes who called me and said nobody can pick me up asked me to take uber and promised me a loaner car delivered to my work place which never happened despite three follow up calls and one voicemail that day . The service management team including Greg and Mark denied the dealership has a loaner car, however, the customer relations manager, Kayla confirmed over the phone that they do. Obviously, the staffs do not communicate with each other. While talking to kayla, I demanded a warranty on my engine the fact that driving a low oil pressure will cause that since my car was in good condition before leaving the dealership and per their inspection. I have a 2012 highlander, limited 4wd with only 40,200+ miles Already fully paid and only being used for family outings and servicing two toddlers. Also asked for them to shoulder diagnostic fee at a different shop we desire to take our car and pay for my lost wages since I cancelled my previous commitment for that day at a different facility due to uncertainty in time As I needed to stopby the dealership after work to check my car and discuss the issue. I work as a physical therapist and I deal with medicare based units and geriatric patients. Over the phone, kayla agreed Initially, she said "we will make it happen" and then she called back to retract what she said. This Management team are not trustworthy! During the meeting that afternoon, Greg, the service mananger wants us to just forgive and forget . He said he can guaranty that the car will run for thousands of miles just like any highlander will do without a problem but will not put in writing for the warranty of the engine. He also admitted that it was their mistake and to give them a chance to earn back our business. Earlier in the AM,over the phone, the manager at the service dept , Mr. Greg Southard denied it was human error, later in the afternoon, my wife got to speak with Mark Dewey and straight from the horse's mouth, he said the cause was due to improper sealing of the filter seal by their technician-- obviously a human error as this was the very reason I brought my car for service . Receipt report on Feb 17,2017 service indicates:(verbatim:Vehicle was tow in after service vehicle had oil leak caused by filter seal broken causing about 2.3 quarts of oil to leak out.vehicle was towed in installed new oil filter seal. Worst thing? Corporate are hands off after filing complain in writing. This they had to say:(from email) "We apologize that we're not able to force the dealership to act on your behalf, and we're not able to act as an arbiter or go-between" This is beyond disappointment! More

Each time I have gone there, I have been serviced promptly Except for the time my antennae wasn't retteached to my vehicle after the free car wash, I have always received professional service and my problems r Except for the time my antennae wasn't retteached to my vehicle after the free car wash, I have always received professional service and my problems resolved satisfactorily. More

Very professional and very good performance I gave this rating because it was a pleasant visit and I considered the rating well deserved. I was explained about all the recommendations. Moses w I gave this rating because it was a pleasant visit and I considered the rating well deserved. I was explained about all the recommendations. Moses was very helpful and was sure that I was charged properly since I had a coupon. More

Recall Service was good. Duration was the timeframe mentioned by rep. Trying to set up appt. I had to call several time s because no one answered the phone. Service was good. Duration was the timeframe mentioned by rep. Trying to set up appt. I had to call several time s because no one answered the phone. More

JUST OUTSTANDING SERVICE Craig was my service tech, he is great I also met the mechanic that worked on my car Mike he is warm friendly and very informative. Craig was my service tech, he is great I also met the mechanic that worked on my car Mike he is warm friendly and very informative. More

Very friendly My first at the dealership I was very impressed with everyone from arriving to leaving everyone one was very pleasant I will be back in the future My first at the dealership I was very impressed with everyone from arriving to leaving everyone one was very pleasant I will be back in the future More

Excelent My first time for maintenance on my Rav4 and the service was amazing. Will frfinately recomment this dealer to friends and gamily. Thank you so much! My first time for maintenance on my Rav4 and the service was amazing. Will frfinately recomment this dealer to friends and gamily. Thank you so much! More

never again I really am disappointed with Miracle Toyota, I was up at the dealership ONLY to have service done on my 2014 corolla with low mileage, I was hounded I really am disappointed with Miracle Toyota, I was up at the dealership ONLY to have service done on my 2014 corolla with low mileage, I was hounded by three dfferent salesman who did not seem to want to accept me saying NO NO NO I am not buying a new car. To get them off my back I did purchase a 2017 camry and I did not even get the white car they brought me another silver one, my last three cars were silver and I promised my wife our next car would be white. When I got home I called the dealership three times and left messages to be called back, I never got a call and there is NO Manuel so I so nor even know how to set the clock, i thought you always got Manuels and I did not get the paint kits I have always got. I think this will be my last visit for service at Miracle Toyota, I have an invilad wife I care for and I cannot keep running up to haines city to pick up things that should have been included with the sale of the car. I am not happy and when I do the survey it will reflect that. I have always been a happy customer and shopped with you for many years but this visit was just too much to bear. More

Good service experience This dealership stands behind their words when it comes to service and has many great service advisors. But I dealt with one of the best today, 07/22 This dealership stands behind their words when it comes to service and has many great service advisors. But I dealt with one of the best today, 07/22/16 when I had Greg Southard handle my problem. He was very professional & knew what he was talking about when it came to solving my issue. He is an asset to your dealership and can generate future business for Miracle Toyota. Also another person I had the pleasure to deal with was Darla Ackerman. What a sweet person and very accommodating to see that a customer had a pleasant experience. I did, thanks to these two people. The mechanic that did the work was also very helpful in his explanation of the repair. More

Thank you, Darla Anderson Darla Anderson, the Miracle Toyota Service Coordinator, was a great help to me this morning. She took the time and effort needed to make my experience Darla Anderson, the Miracle Toyota Service Coordinator, was a great help to me this morning. She took the time and effort needed to make my experience productive and quick. She is an excellent example of what Toyota needs in an employee. Thank you! Phyllis More