Miracle Toyota - Service Center

Seems efficient Recall not yet completed. Comfortable waiting room. Employees appear happy in their job rolls. Was a bit disappointed in that I was told several month Recall not yet completed. Comfortable waiting room. Employees appear happy in their job rolls. Was a bit disappointed in that I was told several months ago that the recall needed doing and they did not have the part. They said they would call. Almost 4 months later, I finally called but I was able to have the car seen in 1 day. More

Great facility Everyone is very friendly and quick to help. I came in for my first service. The person I think Gabriel explained the service and answered all my ques Everyone is very friendly and quick to help. I came in for my first service. The person I think Gabriel explained the service and answered all my questions. The sales representatives if not busy made you feel very welcomed and checked on you from time to time so it didn't feel like you were shipped in a waiting room for however long. More

Great from the moment I walk in The employees at Toyota make sure your vehicle and yourself are taken care off they have a lovely waiting area for customers affor water and coffe let The employees at Toyota make sure your vehicle and yourself are taken care off they have a lovely waiting area for customers affor water and coffe let u know if anything happens to your vehicle and or when it's done I mean not crazy great great but it's the little things that count More

Excellent service and timely All my questions were answered in a professional manner. I did not have to wait an extended period to have my service finished. They provided refreshi All my questions were answered in a professional manner. I did not have to wait an extended period to have my service finished. They provided refreshing cold water while we waited too! More

Quick and professional From arrival to exit the customer service was excellent. Mr Moses Sanchez was very informative about service needed, and about the different alternati From arrival to exit the customer service was excellent. Mr Moses Sanchez was very informative about service needed, and about the different alternatives available for my vehicle. More

Excellent simple customer service Want to gove a shout out to Moises Sanchez perfect example of caring customer service. He answered all my questions with a simplicity and caring. Want to gove a shout out to Moises Sanchez perfect example of caring customer service. He answered all my questions with a simplicity and caring. I really appreciate his service, great representation to a great car company. More

I went in for service I went in for service and Moses helped me I thought I needed one thing and was hoping that I did not have to pay a lot and all I needed was my tire I went in for service and Moses helped me I thought I needed one thing and was hoping that I did not have to pay a lot and all I needed was my tires rotated and balanced said he save me a lot of money More

Muy buen servicio Angel fue muy amable y me ayudo. Mi carro estuvo a tiempo y hasta limpio me lo entregaron Tuve un buen servicio en un ambiente tranquilo, gracias Angel fue muy amable y me ayudo. Mi carro estuvo a tiempo y hasta limpio me lo entregaron Tuve un buen servicio en un ambiente tranquilo, gracias More

Excellent customer service Comfortable waiting area; clear explanation about what needed to be done and expected wait time; provided shuttle service; gave me available coupons a Comfortable waiting area; clear explanation about what needed to be done and expected wait time; provided shuttle service; gave me available coupons and discounts; courteous staff More

Oil chabge gone bad due to technician's negligence We had a very bad experience with this dealership. Down to the customer service, management , up to the the corporate office. Paid for an oil change We had a very bad experience with this dealership. Down to the customer service, management , up to the the corporate office. Paid for an oil change on Feb 16, 2017. This is what they performed (verbatim from the receipt) *customer request synthetic oil change and filtermultipoint inspection, top off all fluids.installed single quart synthetic oil . Installed replaceable element and installed gasket. Added operation wipers, rear breaks,induction service* Approximately 30 mins of driving from the dealership,non stop on my way back home, I heard a very loud, rattling sound.Basic oil change that lead to a catastrophy of the repair because the technician failed to secure the filter seal properly. Just approx 30 mins of driving after my car left the dealership, I heard a very loud rattling sound plus the indicator showing a LOW OIL PRESSURE AND STOP THE ENGINE. Checked oil and was found to be dry. Called customer service at the dealership and my car was towed after hours of wait including difficulty reaching for the manager at the store and was kept on hold for a long time by their receptionist, Star. I Requested to be picked up at home early morning to travel to work, as I live in Kissimmee, the manager said yes no problem someone will be there, then the sales agent, Mr. Reyes who called me and said nobody can pick me up asked me to take uber and promised me a loaner car delivered to my work place which never happened despite three follow up calls and one voicemail that day . The service management team including Greg and Mark denied the dealership has a loaner car, however, the customer relations manager, Kayla confirmed over the phone that they do. Obviously, the staffs do not communicate with each other. While talking to kayla, I demanded a warranty on my engine the fact that driving a low oil pressure will cause that since my car was in good condition before leaving the dealership and per their inspection. I have a 2012 highlander, limited 4wd with only 40,200+ miles Already fully paid and only being used for family outings and servicing two toddlers. Also asked for them to shoulder diagnostic fee at a different shop we desire to take our car and pay for my lost wages since I cancelled my previous commitment for that day at a different facility due to uncertainty in time As I needed to stopby the dealership after work to check my car and discuss the issue. I work as a physical therapist and I deal with medicare based units and geriatric patients. Over the phone, kayla agreed Initially, she said "we will make it happen" and then she called back to retract what she said. This Management team are not trustworthy! During the meeting that afternoon, Greg, the service mananger wants us to just forgive and forget . He said he can guaranty that the car will run for thousands of miles just like any highlander will do without a problem but will not put in writing for the warranty of the engine. He also admitted that it was their mistake and to give them a chance to earn back our business. Earlier in the AM,over the phone, the manager at the service dept , Mr. Greg Southard denied it was human error, later in the afternoon, my wife got to speak with Mark Dewey and straight from the horse's mouth, he said the cause was due to improper sealing of the filter seal by their technician-- obviously a human error as this was the very reason I brought my car for service . Receipt report on Feb 17,2017 service indicates:(verbatim:Vehicle was tow in after service vehicle had oil leak caused by filter seal broken causing about 2.3 quarts of oil to leak out.vehicle was towed in installed new oil filter seal. Worst thing? Corporate are hands off after filing complain in writing. This they had to say:(from email) "We apologize that we're not able to force the dealership to act on your behalf, and we're not able to act as an arbiter or go-between" This is beyond disappointment! More