Miracle Toyota - Service Center

Took my car in a month ago for oil change and alignment, when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it there. Needless to say I was a little upset. Spoke with service manager and she said that they would repair it. Took it in today, again I washed my car 3days ago all nice and pretty, they did what they had to do to fix the problem on the door and looks good but you left the inside of my car trashed and the drivers seat wet. Needless to say I will not be taking any of my cars to miracle Toyota service department any time soon, I rather go to a joe some garage More

RUN, RUN, RUN TERIBLE SERVICE. I had given this dealership a 5-star rating 3 years ago. This dealership has gone downhill so badly. I have complained, in the past, about the tec I had given this dealership a 5-star rating 3 years ago. This dealership has gone downhill so badly. I have complained, in the past, about the tech pressuring me to purchase unnecessary services. Three times and let me repeat myself three times, they said I needed tires due to alinement, dry rot and mileage. All three times I went to the local tire dealer and they said the tires did not need replaced. I am still using the tires. One time the tech said a tire had a screw in it and was losing air rapidly. He said they could not patch the tire. I took the truck to Tire Barn and they removed a 1/8" screw from the tire tread and said it did not even puncture the tire. No damage to the tire, (no charge). Well today was the last time they will ever service my truck. I scheduled an oil change and tire rotation. $142.000 to rotate tires and change my oil. I called the other Toyota dealer in the area and they are $110.00. When I pulled up they swarmed my truck and started removing my air filter and the in cabin filter (in the service lane). I nicely explained that I did not want any filters or any other added service. They said this was part of the service and they will reinstall the filters at the service center. When I was told my truck service was complete, I went to the service desk and paid my invoice. To my surprise they had snuck in engine oil supplement charge of $19.49. I just paid and went to my truck. What I found was totally unbelievable. All the contents that were in my glove box had been spread out on the passenger’s seat and the cabin filter cover was off and on the floor. The divider of the glove box was broken and lying on the seat. I could not find the tech so I asked Caleb if he would look at the damage they caused. He said the service department was too busy etc. I have added a couple of photos to show the way my truck was returned to me. Oh, I put the truck back together myself. RUN, RUN, RUN TERIBLE SERVICE. Photo 1 of 3 Photo 2 of 3 Photo 3 of 3 More

took my vehicle for an oil change, when I received my back it had a very bad odor in it and it was very dirty. I received a call from Jerome Lewis in regards to the experience I had with my vehicle. I to back it had a very bad odor in it and it was very dirty. I received a call from Jerome Lewis in regards to the experience I had with my vehicle. I took on Dec 28,2022 and they saty with my car. They found the problem about a week later and they advised me that the parts was on back order. And at the same time they informed me that my front windshield was crack after being there for a week. They didn't wanted take responsibility for my vehicle being there for a week. I had spoken to Eric director of service department and he basically laughed at me and said that I can go thru my insurance at no cost. He didn't want to take responsibility for my car being there. I would advised anybody to PLEASE be careful with your car and making sure that it doesn't happen to them as it happened to me. I will advised on A good note to see Jerome Lewis and helping you with anything that he can. I wish everyone can be like him. More

My father purchased. A new 2022 toyota rav 4 , after 2 weeks of using it , it stopped turning on. The vehicle had a total of 261 miles, we got the vehicles towed to mirac A new 2022 toyota rav 4 , after 2 weeks of using it , it stopped turning on. The vehicle had a total of 261 miles, we got the vehicles towed to miracle toyota and they said the car was hit by lightning and they had to order a new computer. The vehicle was delivered to them August 25, its has been 2 months and they still can not give me an estimated time of when it will be ready. I also took some time to google the pictures of car getting hit by lighting and my fathers vehicle did not look anything like that, also according to google there is a 1 and 500,000 chance of a car getting hit by lightning. I went to the dealership and spoke to a manager and they couldnt give me an estimated date or any solution than just wait, she said she has had another vehicle there for 4 months. It is absurd to have to keep paying monthly payment AFTER $2,000 down payment for a vehicle you are not able to use and no solution. I wrote a review on google and the owner responded and gave me a number to who he said is the Service Director Michael Rodriguez, when I called he said he no longer works there, clearly the dealer does not care because they got their money. More

Been seat in my car for 30minutes for oil change and never come in to speak with me! All ppl was talking and ignored me! This dealer is so unprofessional! I call to the managger but he was off! Bad expe never come in to speak with me! All ppl was talking and ignored me! This dealer is so unprofessional! I call to the managger but he was off! Bad experience! Im not recomended going to miracle dealer in haines city More

Went to fix AC toyota highlander 2012 and the suv had to be fixed at this dealership over 5 times and over 2k in charges and many times without the vehicle and at times with my kids without AC! Their mechan be fixed at this dealership over 5 times and over 2k in charges and many times without the vehicle and at times with my kids without AC! Their mechanics do not know anything or are complete apprentices without supervision! If you want to get rip off! Go this place! They are good at one thing, giving excuses and inventing stories of what could be wring so you end up paying thousands! Even one of the employees verified that they have mechanics with no knowledge or supervision More

My experience with Miracle Toyota was great from start to finish. My sales guy Atif Naeem was very friendly, and patient with us. Fahad the GM was hands down the best! He went above and beyond for us due to finish. My sales guy Atif Naeem was very friendly, and patient with us. Fahad the GM was hands down the best! He went above and beyond for us due to our situation. I would recommend anyone looking for a car to please go to Miracle Toyota they will take very good care of you. More

Paul Rodney is an excellent and professional Technician. Paul has worked on my car, my parent's car, and now my daughter's car. I drive to Orlando each morning for work and it is such a peace of mind to not Paul has worked on my car, my parent's car, and now my daughter's car. I drive to Orlando each morning for work and it is such a peace of mind to not have to worry about any issues occurring with my vehicle while driving on I-4. Paul does a thorough inspection of my vehicle whenever I bring it in for service. Paul keeps me informed on any work that needs to be done on my car. Paul Rodney a great asset to Miracle Toyota. More

Overpriced and deceptive service. I had been here before for scheduled service and had a trip coming up so I made an online appointment for an oil change for $49. I called them later with a question and was for scheduled service and had a trip coming up so I made an online appointment for an oil change for $49. I called them later with a question and was told the actual price for the oil change would be $121. Surprised I asked again a to make sure I did not misunderstand and they repeated it several times. Two other Toyota dealerships nearby charge $59 and $69. It is very overpriced and deceptive to show a low price when you schedule service and then get told a much higher price when you actually get the service. I will never go to this dealership again for any sales or service More

Customer service in the service department was horrible. We bought our Avalon in Pa. in 2017 with an extended warranty thru Toyota. When we went to Miracle Toyota we always had a hassle with them doing warra We bought our Avalon in Pa. in 2017 with an extended warranty thru Toyota. When we went to Miracle Toyota we always had a hassle with them doing warranty work through the extended warranty. The last straw was they would not replace a battery that was a 3 year battery that went in 1 year. I would not recommend them to anybody. More