Miracle Toyota

I gave this dealership two tries. The first was when I was in the market for a SUV and was considering a Rav-4. I came in and spent hours trying to get a fair price even remotely clos The first was when I was in the market for a SUV and was considering a Rav-4. I came in and spent hours trying to get a fair price even remotely close to KBB fair value for the new car and my trade in, but no luck. I gave them the benefit of the doubt and came back when I had a car to sell (no trade in). I was given a price below even what I was quoted online using their 'Trade-in Valet.' When I brought this to their attention, they told me that the price is just a "ballpark figure." When I told them their price was thousands below KBB value, the salesman went back to the used car manager for about 10 minutes, then came back and said they can't do any higher. In short, I will certainly not be returning, as this is a dealership which, in my opinion, is not serious about making fair deals and just likes to play games. More

If i could i would leave a 0. This is the worse dealer I been too, they always try to overcharged and sneak charges on you. I had to wait almost 2 hours for them to tell me they c This is the worse dealer I been too, they always try to overcharged and sneak charges on you. I had to wait almost 2 hours for them to tell me they can change the oil bc a part broke down and when I say I don't want it it miraculously got fixed? And I say don't do anything and they still did it. DONT COME HERE!!! Oh and to top it off they didn't do a good service. More

First visit they scratched my car up and said it didn't do it. Second visit just an oil change And they said there's engine lights on but under warranty I have to pay hundreds of dollars in diagnostic fees do it. Second visit just an oil change And they said there's engine lights on but under warranty I have to pay hundreds of dollars in diagnostic fees. Of course there was no engine light on when I brought it there. More

If I could leave 0 stars I would! The body shop at Miracle Toyota in Haines City is so unprofessional, disgusting and inconsiderate! I took my Toyota Corolla on 7/27/23 to have a repa The body shop at Miracle Toyota in Haines City is so unprofessional, disgusting and inconsiderate! I took my Toyota Corolla on 7/27/23 to have a repair done due to some hail damage. It wasn’t until 8/29/23 that they called me to pick it up and made me wait 4 hours before bringing out my car. I had to pay for a rental because they refused a courtesy vehicle stating they had none on the lot. Upon looking at it I noticed lots of glue yes GLUE on the paint, horrible scratches on the roof of my car and the inside and outside of my car was super disgusting and full of grease (I keep my car immaculately clean). They also stated the battery had died due to them leaving the car door open in the shop one night but refused to change it and instead charged me for a new battery. These people are so unprofessional, lazy and inconsiderate. Mr. Murphy you should be ashamed of the body shop workers you have at Miracle Toyota in Haines City! The worst part is that they REFUSE to do anything about it. Never ever will I recommend anyone having their car repaired or even serviced at this location. Nor will I ever purchase another vehicle from this location! Again, they are dishonest, unprofessional, sloppy and very inconsiderate. More

Dealership attempted to charge $383. 89 for 12v Battery for a Prius, when a simple price search show the battery for $209. - $249. Also charging 4% to use a debit/credit card. Never com 89 for 12v Battery for a Prius, when a simple price search show the battery for $209. - $249. Also charging 4% to use a debit/credit card. Never coming back. More

Took my car in a month ago for oil change and alignment, when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it there. Needless to say I was a little upset. Spoke with service manager and she said that they would repair it. Took it in today, again I washed my car 3days ago all nice and pretty, they did what they had to do to fix the problem on the door and looks good but you left the inside of my car trashed and the drivers seat wet. Needless to say I will not be taking any of my cars to miracle Toyota service department any time soon, I rather go to a joe some garage More

I Purchased my car from there and I bought the Extra insurance when I sold it Timothy Holland helped me to get my refund from the insurance. He was super kind and very helpful. I feel the service I got insurance when I sold it Timothy Holland helped me to get my refund from the insurance. He was super kind and very helpful. I feel the service I got was excellent. If you ever go there, make sure you ask for Timothy Holland, excellent employee. More

RUN, RUN, RUN TERIBLE SERVICE. I had given this dealership a 5-star rating 3 years ago. This dealership has gone downhill so badly. I have complained, in the past, about the tec I had given this dealership a 5-star rating 3 years ago. This dealership has gone downhill so badly. I have complained, in the past, about the tech pressuring me to purchase unnecessary services. Three times and let me repeat myself three times, they said I needed tires due to alinement, dry rot and mileage. All three times I went to the local tire dealer and they said the tires did not need replaced. I am still using the tires. One time the tech said a tire had a screw in it and was losing air rapidly. He said they could not patch the tire. I took the truck to Tire Barn and they removed a 1/8" screw from the tire tread and said it did not even puncture the tire. No damage to the tire, (no charge). Well today was the last time they will ever service my truck. I scheduled an oil change and tire rotation. $142.000 to rotate tires and change my oil. I called the other Toyota dealer in the area and they are $110.00. When I pulled up they swarmed my truck and started removing my air filter and the in cabin filter (in the service lane). I nicely explained that I did not want any filters or any other added service. They said this was part of the service and they will reinstall the filters at the service center. When I was told my truck service was complete, I went to the service desk and paid my invoice. To my surprise they had snuck in engine oil supplement charge of $19.49. I just paid and went to my truck. What I found was totally unbelievable. All the contents that were in my glove box had been spread out on the passenger’s seat and the cabin filter cover was off and on the floor. The divider of the glove box was broken and lying on the seat. I could not find the tech so I asked Caleb if he would look at the damage they caused. He said the service department was too busy etc. I have added a couple of photos to show the way my truck was returned to me. Oh, I put the truck back together myself. RUN, RUN, RUN TERIBLE SERVICE. Photo 1 of 3 Photo 2 of 3 Photo 3 of 3 More

January 2023 we purchased a new 23 Rav 4. They sold us a key replacement insurance incase you lost key for 400$ . And never said a word about us getting only one key at point of sale. That' They sold us a key replacement insurance incase you lost key for 400$ . And never said a word about us getting only one key at point of sale. That's only one of the rip offs that they get you on. After the sell price they added another 9000$ for taxes and service warranty. And they said that Toyota would mail the key to us.the second key. It's 4 months later and guess what no key and no communication about when we will Ever get our second key. They totally suck.will never buy anything there again. More

Terrible customer service, terrible service in finance, I do not recommend this dealer. They sold the car that I had selected to another client and then they informed me that it had been sold to a higher bid do not recommend this dealer. They sold the car that I had selected to another client and then they informed me that it had been sold to a higher bidder, those were the words of the seller, I decided to buy another model and after buying a $38,000 car, they gave me only one remote key and they told me that the other key was sent home by Toyota, three months have passed and the key has not arrived, that is in Ford, Chevy, GMC among other brands it does not happen always you get 2 keys. And finally, it is very unpleasant that they practically want to sell you unnecessary guarantees just to get more money from you, despite the fact that my wife and I were very clear that we only wanted the gap, the financiers ended up adding a guarantee that I ended up canceling because they did not want it, they must respect the customer decision. More