
Miracle Toyota
Haines City, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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These people are scammers! Called to confirm that the 19k Toyota was there and at the same price. they said yes and while we were negotiating the price. the price of the vehicl Called to confirm that the 19k Toyota was there and at the same price. they said yes and while we were negotiating the price. the price of the vehicle increased to 21k. Even though when we looked at the car and test drove it the sticker said it was 19k. Their excuse was that morning/night they finally fixed it to the right price it was supposed to be. The car was there for 15 days so that made no sense. When we asked about the 19k he said that the 19k was the cash price. so when I asked to see the paperwork on what it would be if we paid in cash instead of financing. He refused to show us and hounded us to finance. Also hounded us about how much we wanted to put down numerous times when we didn’t want to tell him. They also tried to pull our credit without our permission we didn’t even agree on a price yet. They had a stupid V.I.P thing going on which was a ploy to get people in I guess but there was no deals or anything special. Since they refused to let us buy it outright We walked away. We found a way better dealership 30 minutes later for the same car we were looking for and actually cheaper. They told us the price including the taxes and fees over the phone and honored it without any hassle or back and forth. I would definitely look away from this dealership they aren’t trustworthy. More
It's just funny how when you need something there is no one to help they don't take the calls and if they do you're placed on hold transfered and no one picks up besides the operator. But when you need a v one to help they don't take the calls and if they do you're placed on hold transfered and no one picks up besides the operator. But when you need a vehicle or show interest in one they hound you with fake empty promises they can't/refuse to fulfill and once they sell you one the friendliness stops and you're just no longer important to them. They're a few good ones Marcus is one of them. As far as the others you might wanna be more careful. Don't be deceived by them. And JOHN THE SALES MANAGER SHOULD BE ASHAMED OF HIMSELF YOU ARE A COWARD YOU PROMISE ME THE DOCUMENTS AND 3DAYS LATER IVE YET TO RECEIVE THEM. SHAME ON YOU JOHN for not answering the phone and Sam Castro you are a terrible and deceptive person I hope I never have to deal with you ever again. You Suck Sam Castro. MARCUS is the real hero. Thank you Marcus continue to be great and do the right thing my brother. More
Where to start with this place. They lost a wheel lug nut one time I had my tire rotation. On my last oil change they lost one of my front skid plate screw. On one of my last oil ch They lost a wheel lug nut one time I had my tire rotation. On my last oil change they lost one of my front skid plate screw. On one of my last oil changes they tried selling an air filter, when I had just installed a new k&n performance air filter. I went to purchase coolant to do my own flush, since I don’t trust their mechanics losing another part, I ask the parts salesman how many bottles I need. He says two bottles so I make the purchase, only to use one. I go back to return the remaining bottle HE told me I needed, and he refuses to take the return because I don’t have the receipt. At this point I will no longer go to this dealership for anything, nor do I recommend this dealership to anyone!! More
William was great with his service, it was quick and easy to get it done and took less than an hour to have my vehicle back. I am very pleased with their service. to get it done and took less than an hour to have my vehicle back. I am very pleased with their service. More
Good Service, always on point, the service Advisor Eris Rosario as always go above and beyond to do his job and recommend the better service for my car, good Job👍 Rosario as always go above and beyond to do his job and recommend the better service for my car, good Job👍 More
As an active duty military member this dealership has given me so much stress and headache. They do not do their job do not trust Zach, his sales team or managers! Terrible experience for the amount of m given me so much stress and headache. They do not do their job do not trust Zach, his sales team or managers! Terrible experience for the amount of money I am spending. More
Let me first start off by saying IF you think about taking your vehicle to this dealership DO NOT DO IT!!! Customer Service is awful, the service advisor is condescending, service manager is useless an taking your vehicle to this dealership DO NOT DO IT!!! Customer Service is awful, the service advisor is condescending, service manager is useless and they constantly hang up the phone on you IF THEY ANSWER! We took our sons vehicle in for a issue with the transmission shuttering as it was under a 36K powertrain warranty. The advisor "Hector" wanted to insist it was something other than what we were saying was the issue. Reluctantly he finally agreed it "may" be the problem and noted the system with our concerns finally. Turns out it was the transmission and it would be covered. We get a call saying the vehicle is ready; however, they did unauthorize work to the vehicle and damaged it as well. The damage they caused was to both inner sidewalls of the front tires, and paint was missing on the upper A- arms as their technician decided it was a good idea to take the spacers off the front end. Now, for those of you who don't know what that is let me explain, it is a "spacer" between the tire and the hub of the vehicle to allow clearance so the tire does not rub the A-arm on the truck. Since he took it off unauthorized I now have to replace not only one but two front tires because it has rubbed a groove in the tire. When we advised the service manager of the damages that were caused we were brushed off and sent on our way, with the dealership knowing full well of the damage they caused and the safety issue this has created! If I could give a BIG FAT NEGATIVE STAR I WOULD. My advice take your vehicle to a different toyota dealer and DO NOT USE THIS ONE! More