Miracle Toyota

Luis "Abner" Velasco was awesome, told him what Luis "Abner" Velasco was awesome, told him what I wanted and he delivered, no pressure, no gimmicks. I highly recommend Winter Haven Toyota they trea Luis "Abner" Velasco was awesome, told him what I wanted and he delivered, no pressure, no gimmicks. I highly recommend Winter Haven Toyota they treat you right! More

I had my 2006 RAV4 serviced at T of WH for the past 6 years. Service was always outstanding. At approx. 35,000 miles I purchased a set of tires from T of WH. After awhile I noticed my speedo registered years. Service was always outstanding. At approx. 35,000 miles I purchased a set of tires from T of WH. After awhile I noticed my speedo registered about 10% fast in all speeds. This calculation was determined by my GPS. This was because, I found out later, the wrong size tire was installed at 35,000. At just over 75,000 miles (75,029) during my 75K checkup, I was told my water pump needed replacement. It would cost approx. $450 to replace. (I purchased a seven year 75,000 mile warranty when car was purchased in 2006.) I questioned an expert online about whether the smaller, shorter, tire would cause the mileage to be less. He ran the numbers and the car actually has 3600 less miles than 75,000. I discussed this with Service Manager, and he assured me that this was no problem, he would install the pump without any cost to me. He said it was more important that I remain a happy, satisfied costumer, than worrying about the pump. Yesterday 7-13-2012, I took delivery of a new 2012 Toyota RAV4 purchased from Toyota of Winter Haven Florida. The best car dealer I've delt with, ever! Herb & Lori Griffith More

My wife and I went in to see what Victor could do for us, not expecting to purchase quite yet. I was so surprised to find us leaving with the car we wanted at the price we wanted. Victor was great; friendly, not expecting to purchase quite yet. I was so surprised to find us leaving with the car we wanted at the price we wanted. Victor was great; friendly, knowledgeable, and worked very hard to get us into the car we wanted. I have recommended Winter Haven Toyota to many friends since my purchase and will continue to do so. More

Very informative sales person. He was able to explain the differences between the different models and trim packages. Financing went very well. The salesman took the time to explain how the different f the differences between the different models and trim packages. Financing went very well. The salesman took the time to explain how the different features on the car worked. He was patient with my wife and myself on the technical aspects. The Finance department was able to get us a rate substantially below the market rate at that time. More

My wife and I purchased a 2006 Ford Explorer(used) with no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the a no warranty. We were contacted by Ricardo Romero a internet Mgr because we requested info on this SUV online. We purchased the vehicle under the assumption that this Vehicle was thoroughly inspected and had comfort in that being that it had no warranty. The tires were halfway decent from the outer treads but when we had new tires put on it was obvious that this dealership passed the tires off as acceptable when in reality the tires were bare bald on the inner tires.(they met me 1/2 on new tires)when I shouldnt have had to pay anything towards new tires because they should have been replaced prior to selling the SUV. They placed a new oil change sticker on the windshield and in less than 1000K miles post purchase the change oil light comes on? I go to Tuffy in Lake Nona and they bring to my attention that the SUV is leaking profusily from the Right Rear Differential and needs a Serpentine Belt as its cracked in areas. I was also told that they dont recomend that I drive the vehicle because it was seize upand then cost in upwards to $2000 to repair.(as we were getting ready to go on vacation today with the Explorer!) I called and spoke to Tony Delisio(used car Mgr) who told me pretty much "Buyer Beware" "you purchased the vehicle as is"! He told me that as long as it starts,stears,stops and drives then that their main concern? What a sorry explanation on his part. Needless to say I find this Dealership to by untruthful just to get the sale! As Ricardo told my wife and I "we are a neighborhood dealership and we thoroughly inspect our used vehicles before we sell them because we dont want bad publicity in the community" Well what a lie that was. Tony called me later today to tell me that 'Yes it was inspected" but offered no proof or paperwork to validate his theory! I want to know what was inspected and what were the results. I am attempting to contact the previous owner to find out what he knows about this vehicle and what the dealership knew prior to selling it to the first dummy that came along to buy it. "Shame on us for trusting the Toyota of Winter Haven name and not doing our homework prior to this purchase! Oh and by the way John Whaley the General Manager never called or e-mailed me back when I showed him the unsafe condition of the tires(This is GREAT CUSTOMER SERVICE),,,,NOT! More

my service writer was waiting for me. He went over any questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a sug questions I had. I thought that I had a problem on my fuel quage. They checked out and found that it was ok. The service Tech came out and made a suggestion and everything now is fine. I was in and out in less than 1 hour. More

WOW! Let me first start by saying that I have purchased many cars in my life. I have dealt with many different types of sales people, some were very nice and pleasant but didn't know much about cars, othe many cars in my life. I have dealt with many different types of sales people, some were very nice and pleasant but didn't know much about cars, others were very knowledgeable but not very pleasant, others have not been pleasant AND didn't know anything about the cars they were selling. This was not the case with your sales associate Rico, he was very pleasant and VERY knowledgeable. I originally came into Toyota of Winter Haven to just look at some cars and get an idea of what was out there with no intention of purchasing a car that day, I was quickly approached by Rico as i was getting out of my car, which was very nice because I usually have a ton of questions about cars and don't like to wonder around a dealership not knowing what i'm looking at. Rico was very attentive and seemed to have a genuine desire in finding the right car for me, he asked a lot of questions and suggested many different models to look at. After test driving a few cars I was ready to take all the information I had gathered and get home and think about what i wanted to do. Rico insisted that we keep looking at cars until we found one that I had to own..... Let me just say that I hate being pressured into buying cars, but I really didn't feel like I was being pressured by Rico, as I said before he seemed to have a genuine desire to find the right car for me. He suggested we look over by your detail department were we found my new car a Rav 4 that was perfect. After test driving the car everything else was easy, Rico was very efficient with getting me all the different payment options, it was a little more than what I had planned on spending but it was the right car. I have to tell you that I never write reviews, but I felt that the level of service that I received from Rico should not go unnoticed. He is by far the most knowledgeable and professional sales associate i've ever purchased a car from, his pleasant attitude and professional demeanor was a a huge factor in my choice to go ahead and purchase my new car that day, he's also very easy on the eyes so that didn't hurt either. :) He earned a customer for life as well as anyone I know will be referred to him. I hope that someone actually reads these reviews and Rico is commended for his excellent work. Thanks Laura More

I originally went to the dealership to have my vehicle serviced. While waiting, I walked around the dealership and was approached by a sales consultant. He was very friendly and I asked him about "The Con serviced. While waiting, I walked around the dealership and was approached by a sales consultant. He was very friendly and I asked him about "The Conquest Program" email that I had gotten an email about from the dealership. As a result of my conversation with Victor, I began looking at cars, and his knowledge about Toyota vehicles helped me with my decision to purchase a new car. The price of the vehicle is very good when looking at all the features inluded. Everyone who I interacted with during my visit was pleasant and professional, and I would definitely recommend this dealership to anyone. More

This is a dealership that will not pressure you or talk you into something you do not want. They were very courteous and respectful. Rich was great! He took the time to answer all my question, did not you into something you do not want. They were very courteous and respectful. Rich was great! He took the time to answer all my question, did not mind me taking a long drive test on my car of choice, and they were fair at negotiating a price. I will definitely visit these guys on my next purchase and recommend Toyota of Winter Haven to anyone looking for a new or used auto. Thanks! More