Miracle Toyota

I wouldn't recommend Toyota of Winter Haven. I gave them I wouldn't recommend Toyota of Winter Haven. I gave them a payment plan and they agreed. When I got to the signing portion. I noticed that they tried I wouldn't recommend Toyota of Winter Haven. I gave them a payment plan and they agreed. When I got to the signing portion. I noticed that they tried to extend the load to 77 months. I very clearly said 60 months. When they agreed and shook my hand. They never told me that they extended the loan. I had to find that out when I was signing. It was a sneaky and unprofessional. More

Recently visited this location looking for a vehicle. The service was friendly but prices were a little high. Overall good experience and would recommended. Thanks service was friendly but prices were a little high. Overall good experience and would recommended. Thanks More

Having previously dealt twice in the area with a fast track, push the customer in, high pressure sale, push them out the door fast once deal closed, we were amazed at the difference in treatment to us, t track, push the customer in, high pressure sale, push them out the door fast once deal closed, we were amazed at the difference in treatment to us, the customer, at Toyota of Winter Haven. There was no pressure in this laid back dealership and our experience was totally pleasing from the sale right through the signing of all the paperwork. Everyone we had occasion to deal with treated us as a priority customer. Once our sale was closed we noted great expediency and attention to getting us on the road as soon as possible. I would truly recommend this dealership to anybody. So sorry we didn't go to Toyata of Winter Haven before this. Shirley Nelson Lakeland, FL More

This was my Third car I have bought at this dealership my experience was so good that I didn't even look elsewhere. I did make a few calls to others but I didn't go to see them. I worked with Ben Selph in sa experience was so good that I didn't even look elsewhere. I did make a few calls to others but I didn't go to see them. I worked with Ben Selph in sales. He was very professional, and easy to deal with didnt try to pressure me into anything, which I liked. I had to come back the next day so he could set up my blue tooth which he did In fact he made sure I knew how to operate it be fore I left. He has made up some follow up calls via the phone to see if everything is alright with the car. Was very impressed with the whole staff that works there. Also had a problem with the windshield in which he said to come back in and he would take care of it, and he did. Once again very professional and went out of his way to see that I was satisfied. I would and do recomend Toyota of Winter to my friends and any person who's looking for a new or used car. Henry Zona More

We came in for service for our 2010 Prius and I "warned" my wife not to go in the showroom. I had no intention of looking at or buying a car. But it happened and we started to look around at the "warned" my wife not to go in the showroom. I had no intention of looking at or buying a car. But it happened and we started to look around at the various units on the floor. I have never seen a Prius V before so naturally I was curious and started to check it out. Andrew came by to make sure that if we had a questions to not hesitate to ask him. Well, in about 5 minutes I kind of liked what I was seeing and started to ask what this was for and why this, etc. Andrew made us feel at ease with his laid-back, friendly demeanor as he answered my questions. There was one that he conferred with his manager on and came back with the answer. After negotiating a price and a trade value we shook hands and the deal was done. We came back in 2 days and picked it up. We've had nothing but great comments when people would "look it over". We tell them to see Andrew when they are "in the market" to trade. Thanks again Andrew. Roger Giegerich Sebring, FL More

Initial quote was high so I didn't consider them as I was working a deal elsewhere. Mary Beth called two days before I was buying, gave me the usual "great deals, end of month, making way for 2013s" so I gav working a deal elsewhere. Mary Beth called two days before I was buying, gave me the usual "great deals, end of month, making way for 2013s" so I gave her the chance to quote and match the 1k under invoice I had on a Prius. Wasn't really interested but always like a back up just in case. However her "invoice" apparently includes their Dealer Fee, even though they then add it in later as well! When I pointed this out Mary Beth lied about it even though I was just going off the information she sent me, and told me the actual MSRP (as listed on their web site) was a discounted internet price - not true! Start to finish, at best no attention to detail or facts, at worst untruthful. So happy Plan A worked out (as I thought it would based on past history)! UPDATE 10/29 - Don't know who "reviewed" my situation (I wasn't cntacted or involved)but they obviously didn't review it very well. All pricing quotes etc. at the end were on one vehicle and the communication from Mary Beth clearly lists the MSRP for the white vehicle with Dealer Fee added and lies about invoice and the price on the web site. I also have her follwo up where she tries to blame me for being "mistaken". More