Miracle Toyota

Totally Unsatisfied with Miracle Toyota I recently was in the market to upgrade my 2010 Toyota Tacoma SR5 with a 2014 model. I was in contact with the internet sales department (Braunston) a I recently was in the market to upgrade my 2010 Toyota Tacoma SR5 with a 2014 model. I was in contact with the internet sales department (Braunston) and was up front about my budget and what I was looking for. I was assured that the dealership could work with my budget and was advised to come in to select a vehicle. After sitting down with Peter and telling him what I was looking for, a floor manager came in and began working numbers outside of my budget. I clearly told him that I didn't want my monthly payment to be more than $375. A second offer of $385 was put in front of me and again I said no. The third set of numbers was $425 a month, it was like the floor manager wasn't even listening to me. He finally said that I was looking for too much truck with my budget. I against my better judgment let them show me a standard Tacoma on the lot which would "fit" in my budget. I was then told that the truck I looked at had already been sold and one would have to be ordered. I was clear that the truck must have a back up camera and 16" wheels. I was promised that the wheels from my SR5 would be switched to the new vehicle and that ordered truck would have the same features as the one shown to me. I agreed on a price with a monthly payment of $381 with service and extended warranty included. When the truck was delivered, I noticed that the lug pattern was different than the SR5 model and made the salesperson aware. I was assured that the dealership would make good on their promise and scheduled a pick up date for that Friday. I arrived at the dealership at 0730 hours for the service center to begin swapping the wheels. The service department informed me that it was impossible due to the lug patterns. I asked what the dealership was going to do about it and was told that 3rd party rims would have to be obtained and they would not cover the entire cost. I was told that I had to pay another $500 to get the tire setup I was promised originally. I told the dealership staff that I had an appointment at 1300 hours and had to leave by 1200 hours. The truck was not ready for until right at 1200 hours, I rushed to switch all of my things into the new truck and did not get a delivery checklist. After my appointment, I realized that the truck did not have a back up camera and immediately went back to the dealership. I was told that a camera could not be installed in the model I had without replacing the console unit and that the dealership would not pay for that. I was then told that the dealership would order me a truck that had the features I wanted, but that it was not a true SR5. We again began to haggle over payment amounts and terms. The final proposal given to me was a $400 a month payment for 84 months instead of the original 75 months. The dealership also only offered me $22,000 trade on the brand new truck that had less than 100 miles on it. After leaving the dealership I began to price shop comparable SR5 models at other dealership and found one for around $25,000. I sent an e-mail back to Peter and asked the dealership to match the price on the same truck. I did not receive a response for over two weeks and went to another dealership who found the exact SR5 model I wanted originally put me in the right price range even with the negative equity I had thanks to Miracle Toyota. I purchased extended warranties on the truck and now I am in the process of trying to get a refund ($3900) to offset some of the costs incurred due to Miracle Toyota's mistakes. I have previously purchased two vehicles from the dealership and had positive experiences. This is the worst experience I have had with a dealership and I now ask myself why Miracle didn't want to keep my business by matching the price offered by another Toyota dealership. I hope that my refund is delivered as promised or I guess I'll have to hire an attorney to get back the money that I am owed. More

!!!!! Buyer BEWEAR!!!!Was in Haines City on Spring Break. Was buying a vehicle from Miracle Toyota. Signed the paper, put money down so the vehicle would be taking out of stock. The vehicle needed some work Was buying a vehicle from Miracle Toyota. Signed the paper, put money down so the vehicle would be taking out of stock. The vehicle needed some work done on it. They told us to be back the next day at 9:00AM it would be ready. Got back the next day at 9:00AM,with the rest of the money the vehicle had not been touch. At 9:40AM they told us they were sending it to the For Dealership to be fixed. They said they would call us when it was ready. They never called us or emailed us. The next day in the afternoon we went back to check on the vehicle. They told us THEY HAD SOLD IT TO SOMEONE ELSE. They did not even care what they had done. To be fair, unlike them. They did give us our money back. We did ask to talk to the owner. We were told you can't do that. Not sure if the owner knows how his employee's are running his business. We would have like to have told him. If you did buy a vehicle from them, be thankful no one else's wanted the vehicle before you got back to pick it up. More

When all else fails someone does help There were a few complications and things did not run as smoothly as I planned. However, the way things were handled to make sure everything was fix There were a few complications and things did not run as smoothly as I planned. However, the way things were handled to make sure everything was fixed was very professional. They investigated the situation right away and resolved it. I appreciated that they did not just dismiss and ignore me, but responded promptly. I am very thankful for the gentleman that helped me and would recommend the location to others. Not every place helps when a problem arises, but this place is there for you 100%. Earlier Review: When I had bought the car I had informed the finance man that I did not want extended warranty, which I guess he got confused when I informed him that my other car had it and I needed the paperwork to cancel it I do not know how he got that confused, well he ended up adding it after I told him NO. The same finance man also told me that I can get the gap which not only will it cover me if anything but it also includes extra mileage covered (because the car was certified) for only $699. Twice I had said that is great so for only $699 not only do I get the gap coverage I get more miles covered from what is already covered. Well when I got home I realized that he charged me an extra 1870.36. I went back to the dealership and spoke to another finance guy, I cancelled the extended warranty I did not want, I still have not received the money for it and it and it was only supposed to take 4-6 weeks to get back this was at the end of January when I cancelled. I now have to pay for the extra interest incurred on something I did not want and specified I did not want to begin with. I feel like they took advantage of my circumstances at the time and decided to sneak things in. Well when I went back the new finance guy then informs me the gap is only the coverage not any of the extra things that the other finance guy spoke of. He informs me that I can cancel it now but that it is prorated so it may cost me less than $699 if I pay my car off sooner, I informed him I would go home and think about it. I did and later returned and yet another finance guy helps me and informs me that I can not cancel unless I refinance or pay off the car...Ok so I was lied to yet again! I later call them and speak to the second finance guy from prior he says yes I can cancel but I have to come in. Well I am now far I did not want to have to make the far drive yet again, to be told otherwise I had told them if I can sign the cancellation over fax or notarized so they know it is me and they said they will look into that. (On top of that I got ahold of him after making a few phone calls and leaving voicemails which they never returned). I inform him on what the third finance guy had told me and he says he will check it out and call back, they make the first finance guy I dealt with call back, he left me a voicemail. I return his call and leave multiple voicemails to extension 111, it has been a month and I have not been able to reach any of them nor do any of them call me back I am out of the state and can not come in. Now I have to continue to pay for something that I keep trying to cancel for over a month now. I am sick and tired of them ignoring me just because I already bought the car so now they feel like they do not need my service and can be rude and ignore me. I get they may be busy but you would think that after a MONTH SOMEONE would call you back. More

Looking to buy a new Toyota, but needed to know if a certain car was even in my price range. Tried contacting internet sales due to convenience and was only met with being pushed to come in to get a pri certain car was even in my price range. Tried contacting internet sales due to convenience and was only met with being pushed to come in to get a price. After multiple emails, I gave up and just called only to find my name had been spread around as someone who was 'shopping' around for prices (was actually accused of that on the phone as the reason why I was never given a call back). I didn't ask for a print out of a price to take another dealer or any other sign that that was what I was doing. I just needed to know a certain car is in my budget. I buy cars all the time and have never been met by such rude/hostile sales people. Ridiculous. More

I've had such a bad year, my new Corolla is the symbol of a fresh start for me.. I was so happy, that I brought my mother,sister and niece and we all Purchased from Miracle Toyota.. So Now we are A symbol of a fresh start for me.. I was so happy, that I brought my mother,sister and niece and we all Purchased from Miracle Toyota.. So Now we are All a Miracle Toyota family... Thanks Miracle Toyota! More

Mary Beth went above and beyond to take care of me and find the vehicle I was looking for. Mr. Cassidy was so nice and so easy to talk with and he and Mary Beth made me feel special and important. I wa find the vehicle I was looking for. Mr. Cassidy was so nice and so easy to talk with and he and Mary Beth made me feel special and important. I was not rushed or pressured and had plenty of time to think about what I wanted. I truly believe these 2 people are an asset to Toyota. I am working on rebuilding my credit and they worked very hard to get me approved and I feel I got the most for my trade in and they even worked with me to get the payment I wanted. I have already handed out 2 business cards for Mary Beth to friends who within the few months will be trading in their Highlander and Tundra to purchase a new vehicle. I really was not looking forward to a dealership to purchase a car because I had such an awful experience at Big Oaks in Bartow Florida many years ago. This experience was absolutely wonderful and relaxing, again Mary Beth worked very hard and Mr. Cassidy would come over and talk with me while Mary was away taking care of the process. He is wonderful and very kind I would buy from them again. I also own a 2002 Tacoma 4x4 and will be bringing it to this location to have it detailed and have maintenance done one it. I had an issue with the radio and called Mary on Sunday and she picked up with no problem and helped me, it was just because the antenna was not attached, the truck was so new it was still under the back seats ! haha I am a very proud and extremely happy customer! Thank you Mary Beth and Mr. Cassidy! you guys were great!!!! More

Rich is an amazing salesman. As for the rest of the people, they have the worst costumer service. My car was rear ended by one of them, I went up to the dealership 5 times. In the meanwhile I was drivi people, they have the worst costumer service. My car was rear ended by one of them, I went up to the dealership 5 times. In the meanwhile I was driving in a crashed car. My trunk wouldn't close so It would open occasionally. They did not care at all. Their response was, "let the insurance handle it." I dealt with them for an two weeks, all they gave me was the run around. They wasted my time, my money, and stressed me out. Horrible place!!! Do not go!!! Managers suck, no one will help you! More

I recently purchased my fifth Toyota Camry from Winter Haven Toyota and can't imagine going anywhere else. I love the quality of vehicle and the salesman, Raul who helped me this time was very thorough an Haven Toyota and can't imagine going anywhere else. I love the quality of vehicle and the salesman, Raul who helped me this time was very thorough and explained everything. I appreciated that he recognized I work and am very limited on time and he facilitated a smooth process in replacing my older Toyota. Thank you and I'll be back when I'm ready for my sixth Camry!! More

We went to this dealer because we knew a salesman there. Initially, it was all good. They had us sign papers, took our trade and our down payment, and sent us home in the new car. We were happy. A week l Initially, it was all good. They had us sign papers, took our trade and our down payment, and sent us home in the new car. We were happy. A week later, the finance man calls and says we need to come back in to sign new papers. When we called back, we had to leave messages...TWO DAYS IN A ROW!! FINALLY, he returns a call....says that the interest rate is going up, and so the payment is going up....almost $100 a month!!!! On top of that, they now want other information and documents that will take alot of time to get and cost us money because we will miss work!!! When we told him that this was not a good business practice, all he could say was "It's legal in Florida"!!! Well, it may very well be legal, but it still isn't right! They should not tell people or lead them to believe that all is good with a loan that they have not even gotten approved yet!! We spent an entire day at that dealership, and now they say it was not a done deal at all, AFTER we have signed papers and left there with a new car. This is just unbelievable to me....very very very poor business practices if you ask us. We will NEVER tell anyone to go to this dealer for ANY reason. Do yourself a favor and STAY AWAY!!! UPDATE 10/23/2013: After writing this review, i did meet with the general manager of this dealership. It was my understanding that the "meeting" was for the purpose of trying to work out the issues from the review. Instead, there was no apology from the actual employee that was so rude, and it was only a matter of taking off coverages we wanted but could no longer have at the new rate. We kept the car, but it cost us quite a bit more. It also cost us time away from work. Now, we are having other issues just trying to get the tag that was supposed to have been transferred from the trade in we had. Of course, getting to talk to someone at this dealership about this has been almost impossible. I stand by my opinion and review of this dealership. STAY AWAY!! More

this is my fourth cars i have purchase from the winter have toyota , my sales rep is always been Raul very friendly out spoken sale rep you can ever find. he makes sure his customers are happy and sitisf have toyota , my sales rep is always been Raul very friendly out spoken sale rep you can ever find. he makes sure his customers are happy and sitisfy, by the time you walk out the door . i will always return if i need a new car. and hope you keep good sales rep like Raul...sorry i forgot his last name More