Miracle Toyota

Complete turn around of a seemingly hopeless situation My first visit to Miracle Toyota was very disappointing. I had stringent financial limitations and the numbers I was quoted were four times that I was My first visit to Miracle Toyota was very disappointing. I had stringent financial limitations and the numbers I was quoted were four times that I was looking for. However, I was working with two sales men, Ralph and Ben, more so with Ralph. Both guys were great to be dealing with; it was the numbers man at the time that I felt was not listening. When I returned home, Ralph called me and genuinely apologized for what happened. He called me the next day and after two conversations I said it would be alright for his credit guy, Tim to call me. The rest was history. I am now driving a 2016 Corolla and I love it. I learned that Ralph had only been working there for a short time yet he had the professionalism and knowledge that takes many, years to acquire. Not only that, but the one thing he has not acquired is that "salesmen" personality and mentality that comedians all make fun of. I felt that he was sincere and considerate as well. It was because of his efforts that we made the deal. I was on my way to Honda; I was with them for 15 yrs The only reason I am giving four star ratings and not five is because of my initial experience.. More

Assistant Service Manager Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience. More

Sales Manager Hugo Rios The Sales Manager is a very disrespectful person and do not know how to treat customers. He treat me and my husband like garbage and also accused me The Sales Manager is a very disrespectful person and do not know how to treat customers. He treat me and my husband like garbage and also accused me of submitting false documentation when i went to buy a car. The general sales manager Nick Waddell didn't care of what was going on when we were yelling at each other. Only at the end my husband did a gesture to talk to him and the he meet us outside of the building. Later he invited us inside to continue talking but it was to late. awe were already angry. More

Oil change and service. Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everyth Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everything that was needed which came to over 700.00 dollars. I got a second opinion. The rear brakes I wasn't surprised about. The price Toyota quoted me was way higher then I paid. Whoever changed my oil put a quart and a half too much. I know that is not good for your car. Nobody checked the cabin air filter. It looked like it had never been changed. I was shown a picture of it. It was covered in leaves and dirt. It was literally coming apart. I was also told I didn't need everything they said I needed. Makes me wonder how many times the service department over charged me. I have been told by several people that the service manager was know to do that. I was looking to get a new Toyota now I'm not so sure. I know I don't trust your service department, This is not the first time I've had dealing with them. I will say after last incident the service manager credited me 40:00 dollars which I never should have been charged for. That was back in 2014 that's why I hadn't taken my car back until now. I did complain about it but nobody ever got back to me. I even called the corporate office. The date I was there was 6/21/16. Joyce Crews I have a 2003 Highlander. More

Great customer service Didn't really know what I wanted when i walked in but Ronald Buckman helped me out a lot. He really knows his stuff, im recommending him to everyone. Didn't really know what I wanted when i walked in but Ronald Buckman helped me out a lot. He really knows his stuff, im recommending him to everyone. More

Pleasantly surprised I have purchased many vehicles over my 75- year life span, and the one thing I have learned, is that one cannot be too cynical, particularly with resp I have purchased many vehicles over my 75- year life span, and the one thing I have learned, is that one cannot be too cynical, particularly with respect to car dealers. They seem to never fail to disappoint. I called and asked about a particular car, and gave the manager my maximum out-the-door-price, Ben Jerrell called me a couple hours later and said that they could make the sale for my stipulated maximum. I was certain that there would be additional flim-flam charges and that my wife and I would have to walk out after spending the better part of a day. The condition of the car we purchased far exceeded my expectations., and Ben took us through each step of the process with integrity, good humor and patience. He treated us exactly how I would hope I would treat someone were the roles reversed. Ben is an asset to Miracle Toyota's sales staff and I would highly recommend him to a prospective buyer who appreciates basic honesty. More

Superior Customer Service I hate dealing with car salesman... until today! Ben Jarrell was my salesman and it was the most gratifying experience I have ever had. You see Ben ac I hate dealing with car salesman... until today! Ben Jarrell was my salesman and it was the most gratifying experience I have ever had. You see Ben actually listen to my concerns and treated me like a family member not just a commission like every other previous dealership has. Thank You Ben and Miracle Toyota! More

Awesome Service Department! Amazing service and an even better checkout process. The final bill turned out to be less than I was expecting. HUGE THANK YOU TO DARLA ACKERMAN in Amazing service and an even better checkout process. The final bill turned out to be less than I was expecting. HUGE THANK YOU TO DARLA ACKERMAN in the Service Department! More

Greg Southard Good service representative. Went in for a safety recall, left with a rear brake job. Greg was friendly and not patronizing or condescending. I partic Good service representative. Went in for a safety recall, left with a rear brake job. Greg was friendly and not patronizing or condescending. I particularly like the shuttle service so I don't need to sit in the waiting room for hours. More

excellent As a wedding gift my in laws were getting us a new car. Miracle Toyota is where we went. As newlyweds we wanted a great fit for us both but with so ma As a wedding gift my in laws were getting us a new car. Miracle Toyota is where we went. As newlyweds we wanted a great fit for us both but with so many options we weren't sure where to start. We waited a bit before we browsed around until a gentleman walked up to us with a smile on his face, as if he knew we were confused and asked us if we needed help. All my wife could do was laugh and I told the man what we was looking for and hoping to get. He was really understanding and very patient with us, seem to know a lot about the cars. Both my wife and I would like to say thank you to Mr. Gonzalez for helping get our dream car!! More