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Miracle Nissan of Augusta
Martinez, GA
771 Reviews
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August 28, 2020
Facade of nice. But quickly discovered a bunch of snobs run this dealership. Spend your money someplace else. Another Augusta establishment catering only to those earning above $40K. run this dealership. Spend your money someplace else. Another Augusta establishment catering only to those earning above $40K. More
by Notfromhere
Employees Worked With
Antonio Roberson
July 01, 2020
Service is EXCELLENT! I have been a customer since 2013. The staff is friendly, helpful and very caring. I walked in, two minutes to closing time and JULIAN MARTIN was ready to assist me despite the fact t The staff is friendly, helpful and very caring. I walked in, two minutes to closing time and JULIAN MARTIN was ready to assist me despite the fact that it was time to close. I really appreciated that. THANKS! More
by Suzanne graham
Employees Worked With
Julian Martin, Service Department.
March 21, 2020
Must read Negative stars should be in the rating for this dealership. Never in my entire life have I ever experienced service at this level. I took my car to th Negative stars should be in the rating for this dealership. Never in my entire life have I ever experienced service at this level. I took my car to the service department to fix a leak (each time it rained, carpets would be wet). When I picked it up, they indicated there was a problem with area around the sunroof that they had fixed - $300. Two days later it rained again and my carpets were soaked again. Same thing this next time...they assured me that it was now fixed. Next time it rained.... soaked carpets. To summarize the story, I took my vehicle back SIX times to have the sunroof problem corrected. On the sixth visit, they said they had FINALLY found the problem. It would be a $300 part and $800 labor (you can't make this up). With each visit to them I had to arrange for another vehicle for an entire day while mine was being "fixed". I had to take time off from work and depend on someone else to take me and drop me off - SIX TIMES. With this last bit of news, I said that I could not in good conscience pay another dime to this place. I merely wanted my $300 refunded, since I was charge for a repair that did not happen. The service manager agreed that I should not be charged and would refund the $300. She gave me "her word" about this. HA! That never happened ! Trust? Integrity? What a joke. Why would you ever do business with these type of people? Throughout the entire process, I could never get anyone to call me if the car was ready or not. Most of the times, I just had to show up. And a lot of times when I called, no one even picked up the phone. Please stay away from this place. You'll encounter nothing but a group of liars, con artists and scams. And to top all of this off, I took the vehicle to a "real mechanic" and was told that someone "almost tore up your sunroof" and the problem was NOT the sunroof, but a leak around the windshield (which was replaced free of charge). Don't put yourself through this type of torture. GO SOMEWHERE ELSE! More
by susanba
Employees Worked With
Lisa Service Manager, Kim Johnson
December 24, 2019
Ignored, 2 Hours Simple Service & Pressure to Buy New Car I purchase my car a 2 years ago from the dealership. This is my 4th visit for routine service and my last.time! Each time I have an appointment but I purchase my car a 2 years ago from the dealership. This is my 4th visit for routine service and my last.time! Each time I have an appointment but face an hour wait. Today I am still waiting, now over two hours for them to change the oil, rotate the tires and change the air filter. In the first 10 minutes a dealership representative asked me to step to her desk. She had looked up my car, shared that it was not yet paid off and asked if we wanted to trade in the car. The car has been paid off for 21 months and no, we do not want to purchase a new car. She continued with the sales pitch, wasting more of my valuable time. I have to ask for updates on when my car will be done. The refreshment bar is abysmal. Only water and pretzels and crackers. No one has taken the time to make coffee to fill the warming pots for the coffee. Each interaction from the start h as been brief and it seems like I am bothering them. I would suggest they work on their customer service immediately. By the way I am still sitting here after 2 hours and 15 minutes with the promise they are almost done. No time frame can be quoted, however. Sure hope almost is 5 minutes. More
by Apparently My Time is Not Valuable
Employees Worked With
Kim Johnson
January 31, 2019
Sales and Management. I have been dealing with this dealer ship (Nissan of Augusta) for the last 5 or 6 years. The vehicle service department is Great and no complaints. Th I have been dealing with this dealer ship (Nissan of Augusta) for the last 5 or 6 years. The vehicle service department is Great and no complaints. They are professional and very friendly. The issues are with the SALES Department. My daughter purchased a Nissan Murano in December from this dealership. (I was out of town or I would have gone with her) Eric Poole was the sales person. When I got back I looked the vehicle over. Nice looking vehicle, but there was a few issues. Under the hood the battery posts and the top of the battery was corroded. The vehicle needed a Wheel Alignment and a new front tire (On the passenger side front tire was smoothed on the outside of the tire). Mr. Eric Poole told my daughter that he would get her a book for the car (owner’s manual) and another key (since it only had one). She works 5 days a week) 0700 to 1700 Monday-Friday. She has not heard from the dealership so I went in to see if they could help. I ask for Mr. Poole who was out with family issues, so I ask to speak with the manager. I was introduced to Manager Terry Lambert. First the General Manager Terry Lambert said he should not talk with me because I was not on the Contract. I told him, my daughter is working as I stated above and I drove the car in so I would just like to discuss a few things about the car to help her. I explained what my daughter told me about the other Key and the owner’s manual. He looked on the computer and said we don’t owe her anything because if Mr. Poole promised her something it would be in writing and nothing showed up in the computer. I then ask if the vehicle was serviced before she took owner ship. He looked on the computer again and said it was serviced on 17 DEC 2018. I told him we are familiar with the service department and I know they do a great job BUT the top of the battery and the terminals are all corroded. He repeated, the vehicle was serviced on 17 Dec.2018. I told him it has been less than 30 days and the Battery couldn’t have gotten that bad under 30 days. Without looking at the battery, he said he had seen battery terminals fine one day and corroded the next. I didn’t mention anything else because he said it is a use vehicle. I told him I think my daughter, because she was a young female was being taken advantage of. He then said that we didn’t take advantage of her and he was sorry I felt that way. He said but for customer service he would have the battery terminals cleaned for me. I’m 64 years old, a retired MARINE and have been around the block a few times. I was very pleasant and did not raise my voice but for him to talk down to me is disrespectable and I will not do business there again. As for my daughter, I will advise her and anyone else who will listen, to take her/there business else ware. More
by Terry
Employees Worked With
Terry Lambert
January 07, 2019
Excellent service and excellent car. I experienced excellent friendly service from salesman Al Notte, as well as Terry Lambert, and Steve Ural. No pressure and Al also assisted with trans I experienced excellent friendly service from salesman Al Notte, as well as Terry Lambert, and Steve Ural. No pressure and Al also assisted with transportation to the dealership. The car is great and I got a great price and financing. More
by Cld2019
Employees Worked With
Terry Lambert, Al Notte, Steve Ural
December 19, 2018
New 5th car purchase My wife and I have been wanting to purchase a Nissan Rogue SV for the past year and we have looked and called about our searches with other dealershi My wife and I have been wanting to purchase a Nissan Rogue SV for the past year and we have looked and called about our searches with other dealerships. We finally found the Rouge of our dreams at Miracle Nissan of Augusta with the outstanding help of Alan Notte sales consultant . He made our buying easy because of his knowledge of the Rogue and purchase process. The sales manager, Charlie Sellers, also worked with us to get the BEST deal we have been looking for during the past year. This dealership is the best place to buy a Nissan. The process was fast and everyone exceeded our expectations. Wayne Gilleland also help find the great financing which was even better that what we once were quoted on line. I can’t say enough about what a great business this is when purchasing a new car. This is a 5 star dealership! More
by Wallisce123
Employees Worked With
Charlie Sellars, Al Notte, Wayne Gilliland
December 08, 2018
Great Service All involved with my purchase today were great. Alan Notte was great with my test drive. Matt was patient with me and Steve Ural explained everything All involved with my purchase today were great. Alan Notte was great with my test drive. Matt was patient with me and Steve Ural explained everything about the Financial process to me. More
by Marthab
Employees Worked With
Al Notte, Matt Watson, Steve Ural
December 05, 2018
8th Nissan ! We always have a great experience at this dealership. Al found the car I was looking for and was very knowledgeable. Wayne Gilliland was also very hel We always have a great experience at this dealership. Al found the car I was looking for and was very knowledgeable. Wayne Gilliland was also very helpful. We are very happy with our purchase! More
by Carla
Employees Worked With
Al Notte, Wayne Gilliland
December 01, 2018
Great service, Not pushy These guys rock! They aren’t pushy, and genuinely want to help you find a good price for your new car. 10/10 would recommend. These guys rock! They aren’t pushy, and genuinely want to help you find a good price for your new car. 10/10 would recommend. More
by John.doe
Employees Worked With
Charlie Sellars, Al Notte, Wayne Gilliland
