Miracle Motor Mart East

Big Expectations, Big Let Down My experience with Miracle Motor Mart(MMM) was certainly mixed with more negative than positive. It started off with the car I was looking for being l My experience with Miracle Motor Mart(MMM) was certainly mixed with more negative than positive. It started off with the car I was looking for being listed at their East location, but after checking in at MMM East I was informed that the specific vehicle I was looking for was actually up on Morse Rd, which wasn't the biggest deal. The sales staff at MMM East were all very pleasant and if not for the bad experience which I will detail shortly, I would return. I test drove a recent model full size sedan, I had done my research on that particular car, down to the oil changes the car received while under warranty. The car had been freshly cleaned on the exterior and the interior was actually very well maintained for sitting at a dealer for up to a years time. One thing I noticed on the test drive was that the car had very little fuel left in the gas tank. I arrived back to the dealer and proceeded with the purchase of the vehicle. Prior to looking for cars I got a approval letter for credit from a lender and had brought that in to the dealer once my decision was made. Without informing me prior to them doing so, they ran my credit through three other lenders, I found out because of a credit alert I received. This was the first big thing that got me. I had discussed that issue with the manager that day and he was understanding and polite about it. However during my sit down to work to finalize paperwork, they tried to hard sell me on services that I just did not want, as I work on cars myself. The car only had one key fob for the smart key system, which is needed to start the vehicle, and they were unwilling to provide the second key fob for me unless I bought one or more of the additional packages they were selling. I understand I could have walked away, and this was their way of making money but it left a very sour taste in my mouth. They also told me something would be in the service contract regarding a wear item that I do not see in the final paperwork as was promised, but I didn't believe a wear item would be covered regardless. The next sticking point for me comes with the actual delivery of the vehicle to my possession. During my talks with the manager while finalizing sale I requested that the fuel tank have gas added to it, which should be the standard when purchasing a $20,000+ car. When I took delivery the next day after having the car 'detailed' it was clear they never attempted to put a drop of gas in; the car's "distance to empty" reading stated "please refuel" instead of giving any estimate of mileage with the gas gauge firmly planted on E. The final sticking point for me is regarding the servicing and detailing they provided, I should mention it was at no charge and I did NOT request it to be done. The driver's seat was obviously not cleaned or had any recent leather product applied, their 'car scent' device was a urinal cake looking thing that they stuck in the passenger door, and the 'detailing' they did obviously didn't cover any of the windows on the car because the car still had the dusty haze all over the inside windows that I would expect from a vehicle originally purchased (new) from a dealer out in farm country. Overall I can say they do deserve at least one star due to the very professional interaction I had with the sales staff at MMM East, but the service staff and sales staff at MMM Morse Rd heavily tilted the scale towards the negative. More

Best experience ever! I’ve had many bad experiences when buying a vehicle. From the initial contact until I drove the vehicle off the lot, it was the best experience I’ve e I’ve had many bad experiences when buying a vehicle. From the initial contact until I drove the vehicle off the lot, it was the best experience I’ve ever had! No pressure. Very patient with my indecisiveness. A great deal. I highly recommend them! I’ll defintely visit them again! More

Awesome! This was the best experience that I have had in years since I bought my Toyota Celica at the Toyota dealership years ago. Jerry was very patient, flex This was the best experience that I have had in years since I bought my Toyota Celica at the Toyota dealership years ago. Jerry was very patient, flexible he will work so hard and skillfully to make sure you get what you deserve at this dealership. I have never seen a sales manager so helpful, patient and punctual like Jerry! I called to the dealership I told Jerry that I wanted a Toyota Corolla and he jumped right on it. He asked me the right questions he made time for me he got me a great awesome Toyota Corolla and I'm very happy with it. He works to get the deal done, Jerry is very knowledgeable, informative and reliable. I used to hang around car dealerships all the time. Jerry is one of a kind I will make sure I will send as many people as I can to see him. Even I have a few people in my family that sell cars, and I would still rather go to Jerry! More

Great service and excellent sellection I am very leary about dalerships and more leary and untrusting of car sales people. But today I worked with Bob Diebold. Right at the start he made ev I am very leary about dalerships and more leary and untrusting of car sales people. But today I worked with Bob Diebold. Right at the start he made everything at ease. The whole place is so laid back and no pressure at all to buy. They had my future truck sitting up front and waiting for me. The whole process does take time and that can get a little annoying, but it was alot quicker then with my last truck i bought from Ricart. If you are looking for a quality used car without all the pressure and all the crap from other dealers go to Miracle Motor Mart and find Bob Diebold. You wont be sorry. More

I found it! Although there were a few hurdles to overcome, they all were very apologetic and reassuring. After a week of sorting through which car I wanted, and w Although there were a few hurdles to overcome, they all were very apologetic and reassuring. After a week of sorting through which car I wanted, and waiting for THE CAR I chose to become available, they worked with me and provided the things I saw that was needed for me to commit to the car. Lindsey was very nice and patient with me. Thank you for not pushing too hard to get me in just any car! More

Awesome Rodney and his sales team did a great job. I would recommend others to go and I will be a repeat customer. Took the time for me and will do the same f Rodney and his sales team did a great job. I would recommend others to go and I will be a repeat customer. Took the time for me and will do the same for you. More

Excellent service After visiting many dealerships I came to Miracle Mart. My search ended there, I found my dream car and Jerry Knapper was an exceptional salesman.. I After visiting many dealerships I came to Miracle Mart. My search ended there, I found my dream car and Jerry Knapper was an exceptional salesman.. I will definitely tell others of my very pleasant experience... I Highly recommend Miracle Mart.. Thank you Jerry for a great day!! More

Highly recommend I highly recommend miracle. I deal with Jerry he’s very nice very outgoing and won’t tell you he can do something that is impossible very trust worthy I highly recommend miracle. I deal with Jerry he’s very nice very outgoing and won’t tell you he can do something that is impossible very trust worthy! More

The best car experience I have ever !!!! I have had one of the greatest experiences at miracle motor Eastside location has been wonderful I went to several dealerships including Jack Maxton I have had one of the greatest experiences at miracle motor Eastside location has been wonderful I went to several dealerships including Jack Maxton Chevy and none of them Had service as well as quality vehicles like Miracle motorMiracle I wanted to make the best decision for my family of five and Jerry and Christian were very patient with me and my family helped us get into a vehicle that will last are least low miles and exactly what we were looking For. I would refer anyone to Mericle motor Who are looking for quality satisfaction. More

Buy From Here! Very professional and diligent. Bought both my cars from Rodney Cook and he was extremely efficient both times. Would strongly recommend buying from t Very professional and diligent. Bought both my cars from Rodney Cook and he was extremely efficient both times. Would strongly recommend buying from this dealership! More