Miracle INFINITI of Augusta

KELTON DID A GREAT JOB HANDLING MY VEHICLE NEEDS AND I WILL DEFINITELY BE BACK FOR SERVICE WHEN NEEDED. WILL DEFINITELY BE BACK FOR SERVICE WHEN NEEDED. More

My service rep, Wanda, was extremely helpful and kept me updated on the status of my recall repairs. As another reviewer said, they did not have a loaner. This was very inconvenient since the recall service updated on the status of my recall repairs. As another reviewer said, they did not have a loaner. This was very inconvenient since the recall service was to take several days. More

Should not lie to recall customers about loaner vehicles being on recall, then gives one to someone else. Not professional to cater to certain customers over others. being on recall, then gives one to someone else. Not professional to cater to certain customers over others. More

Nice and friendly staff. I am very pleased with my service advisor, Wanda Rollins. I don't have anything else to say about this dealership, but this DealerRater survey requires at least 25 words. How service advisor, Wanda Rollins. I don't have anything else to say about this dealership, but this DealerRater survey requires at least 25 words. How can you force someone to have more to say than he or she provides. The 25-word minimum is a ridiculous requirement! More

Had services completed on my 21 QX50, and the service department was professional, attentive, and provided updates throughout my services. department was professional, attentive, and provided updates throughout my services. More

I was greeted immediately upon arrival and escorted to Ms Wanda office where she greeted me and expeditiously began to discuss the reason for my visit. She went over the service process and afterwards I was Wanda office where she greeted me and expeditiously began to discuss the reason for my visit. She went over the service process and afterwards I was offered transportation but none was needed. Great all around service More

Hi , I’m a very unhappy customer!!!! I purchased a 2 year tire warranty for my 2017 q50 2 months ago from your dealership I was told the packet will be mailed to me . I have not received any information reg tire warranty for my 2017 q50 2 months ago from your dealership I was told the packet will be mailed to me . I have not received any information regarding my warranty. I’ve called a total of 13 times and left several messages for someone name “Melissa” that processes the warranty and she has not returned my call nor have I received any information regarding my warranty. I spoke with Deon and Shea on several occasions about this matter they to have relayed several messages to “Melissa” but still I’ve gotten no response from her . I’ve paid $250 for this warranty and no one should have to wait 2 months only to receive nothing . Thank you Deon and Shae for being very helpful to me but it seems “Melissa” has other things to do besides processing the paperwork for the warranty that I purchased 2 months ago. I hope this doesn’t happen to others ... More

employee is rude deon yelled at another employee in front of customers nobody could anwser my questions poor dealership nobody cared but Taylor in service of customers nobody could anwser my questions poor dealership nobody cared but Taylor in service More

I purchased a 2021 QX50 with only 12 miles the end of December, and the second day having the vehicle I noticed that the screens would shut off every 4 minutes. Imagine driving at night, and both screens December, and the second day having the vehicle I noticed that the screens would shut off every 4 minutes. Imagine driving at night, and both screens shuts off and reboots with a super bright light flashing in your eyes every 4 minutes. (I was told it wasn't a safety issue by the service rep) I contacted the service department to get the problem resolved, and lets say it's 8 Feb 2021 and my screens still shuts off. James H., was the rep that called himself helping, however the 1st time they looked at it and he told me they couldn't connect to the satellite to diagnose the problem and he'll let me know when to come back...two weeks later I reached out to him, because I received no follow up. Second time, he gave the same story and said they will order a part which he told me they would do during the 1st appointment just in case, and now the part was on back order. No follow up or up date for like three weeks, so I sent an email/ called and they were still waiting for the part to arrive. (I'm Military and leaving soon, so updates at least every two weeks would be nice so I can backwards plan. ) Third time, the part came in and it was put in, but they had issues connecting the car to the satellite once more, and they would contact me. Well, lets say I'm still waiting to be contacted and I called to speak to the the owner/ manager or someone, and of course they were out and I was told they would call me back, and lets say I'm still waiting. This is the second QX50 I've purchased from them, and the experience was great but maybe customers isn't the number one goal anymore. However, the sells person called me like three times asking me to complete a survey and to give 5 stars or let him know how he can get 5 stars, so I asked to get me screens fixed. He said he would call me by the end of the day with a status and I'm still waiting for his call back. This has been the worst experience with buying a brand new vehicle. More