Minuteman Volkswagen

We came to Minuteman looking to buy a used vehicle. We looked at four or five used vehicles and were not too impressed with any of the vehicles. Then Nick took us over to look at some new VW's and pursuad looked at four or five used vehicles and were not too impressed with any of the vehicles. Then Nick took us over to look at some new VW's and pursuaded us into leasing a new Jetta. Which we are very happy with, thanks to Nick. More

I just purchased a 2011 Touareg hybrid from Minuteman VW. After three days I am even more impressed with the quality of this SUV and hope my one year review is as good. I had a 2004 Touareg V8 which I re After three days I am even more impressed with the quality of this SUV and hope my one year review is as good. I had a 2004 Touareg V8 which I really liked and held up well over time. I felt that the service department at Minuteman treated me well over the years so that I was willing, when the time came to buy another car, to purchase a Touareg, from this dealership. (Of course, the good reviews of the new hybrid coming out of Europe and now the US (e.g. Motor Trend. US NEWS and World Report) certainly helped.) I thought the sales process itself went well. I appreciate the way Elena Novak, my sales consultant, dealt with sales process and the requests I made during this process. I told her I was considering other SUVs, such as the Cayenne and Audi, and I needed to have a chance to review how these vehicles compared on quality and price. When I was done looking at other vehicles, in about ten days, I was convinced that the Touareg was the right choice for me. Elena was supportive to me and clear about the sales process and helped resolve any issues I had. I found it comforting that VW had trained key people in the dealership in the hybrid and could answer my questions. I know the the quality of my experience with this SUV will critically depend on the service I will get in the future and I wanted a dealership that could handle this new hybrid technology. (Not all dealerships are created equal.) I feel that I was treated well by everyone I dealt with at the dealership. I felt that everyone I dealt with in the dealership was impressed with the quality of this new Touareg. They liked the car, like good car people should, and went out of their way to express their approval of the car and my buying it. What's not to like! I read hundreds of pages of the owners manual over the weekend. With such a hi-tech vehicle how about putting this manual as well as a a video of critical functions on a jump drive or similar device that has a search function? It also would help for the Touareg to have many more on-board computerized help functions to assist the new owner through the setup functions. More

I leased a Jetta TDI from Minuteman VW in late 2010. The I leased a Jetta TDI from Minuteman VW in late 2010. The sales person, Elena, was very friendly and patient as I asked a ton of questions. I got t I leased a Jetta TDI from Minuteman VW in late 2010. The sales person, Elena, was very friendly and patient as I asked a ton of questions. I got to test drive several different models before settling on the automatic black interior / black exterior. The paperwork went very smoothly and I got a good deal on the leasing. The thing I liked best, aside from the car itself, is that the people there didn't seem pushy or too "sales-ish". The car is incredible. I drove to upstate New Hampshire and decided to do an experiment. I drove 55 mph (in the right lane) with the cruise control on, and I watched the mpg average climb steadily, past 40 mpg, past 50 mpg, and it finally settled in around 53 mpg after driving for an hour at that steady speed. If you can get your hands on one of these cars, I highly recommend it, and if you can get it at Minuteman VW, you'll enjoy your buying experience. More

Even though Minuteman isn't the closest VW dealership to me, I heard great things and decided to take my jetta to be serviced there. The advisor who helped me was Stefano, he was very friendly, great at de me, I heard great things and decided to take my jetta to be serviced there. The advisor who helped me was Stefano, he was very friendly, great at describing what my car needed, and straight forward. I don't know to much about cars but he was very knowledgeable and able to explain the work to me in terms i understood. The service was faster than i expected. I will definitely trust my jetta in their hands again, and would recommend minuteman Volkswagen to anyone in the area. The long drive i made to get there was definitely worth the service i got. More

This service department is the most professional team I have ever encountered. The service rep, Christian made the entire process a breeze. He knew I was on a tight time schedule and he ensured that I was have ever encountered. The service rep, Christian made the entire process a breeze. He knew I was on a tight time schedule and he ensured that I was in and out in the least amount of time possible. To be honest, it was record breaking time on an oil change! He even managed to squeeze in a courtesy car wash! Very friendly, professional, honest, speedy and hassle-free service! I wouldn't take my VW anywhere else!!! More

I purchased my 2008 Passat from Manchester VW and when they went out of business I needed to find a new dealership to service it. Working with them has been a night and day experience to what I was famili they went out of business I needed to find a new dealership to service it. Working with them has been a night and day experience to what I was familiar with at Manchester VW. This dealership provides excellent service, very friendly, affordable and most importantly - TRUSTWORTHY. I drive from Manchester NH to have my car serviced there even though there are other dealerships much closer to me. I only wish I had purchased my vehicle from them, I probably would have got a better deal! I would definitely recommend them to family and friends. A++++ More

I've been going to Minuteman for 7 years now. I travel 20-25 miles each way passing over 3 dealers due to the excellent service they provide to my car. The pass 3 months I've had the same mechanic/technic 20-25 miles each way passing over 3 dealers due to the excellent service they provide to my car. The pass 3 months I've had the same mechanic/technician Sao Koeun & my car is running excellent. I love the attention they give to me and my car and their pricing is great. My car and I love them! More

I brought my car in for a window that didn't go up. They fixed that after 1 week of not knowing what was wrong. When I went to pick it up, they had broken my speakers and my windshield. Now they refuse to f fixed that after 1 week of not knowing what was wrong. When I went to pick it up, they had broken my speakers and my windshield. Now they refuse to fix them. I've been hung up on and they refuse to give managers names. VERY UNPROFESSIONAL. Go somewhere else to have your VW serviced. More

This dealer had a low mileage 2002 Jetta Wagon I found on the internet. When I came by, the salesman met me with friendliness and no pressure. The dealer was accomodating to a 3rd-party mechanical review o the internet. When I came by, the salesman met me with friendliness and no pressure. The dealer was accomodating to a 3rd-party mechanical review of the car, even dropping it off and picking it up at my mechanic. They fixed the few minor items my mechanic noticed with no questions. Upon closing, the salesman actually came to my work to have me sign paperwork so the pick-up time would be even shorter. Afte taking possession of the car, 1 week later I noticed the front bumper was separating from chassis, so I sent the dealer pictures. They arranged the service, gave me a free courtesy car for the day, and fixed it with no problem or cost. This dealer is a bit far from my home town, but I would recommend them to people I know and when in the market for another car myself would make sure to include them in my search. More

This was the best automobile sales experience of my life. I arrived prepared with what I thought was a fair value on my trade-in and what the price should be on the new GTI. Well taken care of by Steve Smit I arrived prepared with what I thought was a fair value on my trade-in and what the price should be on the new GTI. Well taken care of by Steve Smith, got the deal I wanted from Tom Myers, and Esther Parks in the business office I now consider family. It all felt fair, comfortable, and hassle-free (and I'm thrilled with the car). More