Minuteman Volkswagen

Worst dealership experience I ever had in last 20 years! No sales person came to me for 2 hours for an appointment that was made in the previous day!! I am a VW lover being currently owning a VW car. I s No sales person came to me for 2 hours for an appointment that was made in the previous day!! I am a VW lover being currently owning a VW car. I setup an appointment with dealership at 1PM on Saturday, 11/5/11 thru Yan by talking to him on Friday. This appointment was specific for buying new 2012 VOLKSWAGEN PASSAT SE W/SUNROOF TDI (VIN #: 1VWBN7A38CC009282) as advertised on their web site. After reaching the dealership at 1PM, I contacted Yan. I was asked to sit in the waiting room. After half-hour, Yan informed that he was still finding sales person for me, but he would arrange for a test drive. At about 2 PM, I was given a car for test drive. Still no specific person was attached to talk to me on my requirement and/or trade-in. After 10 minutes, I gave back the keys and again my waiting continued. After more than 2 hours, at about 3:15PM, I went to the manager and complained. The manager informed me that he was helpless because he took too many appointments but he had only few sales people. Within few minutes he sent a non-sales person from the office, who doesn't know the trade and was not keen to cut a deal. I left by leaving my cell number and my deal price for the vehicle. What a bad experience!!! I will think twice before visiting them again!!!! More

I am very glad to give this review to Minuteman Volkswagen in Bedford, Ma. I arrived in the US from Europe with my family and I needed to find a car quickly. I contacted several dealership before M Volkswagen in Bedford, Ma. I arrived in the US from Europe with my family and I needed to find a car quickly. I contacted several dealership before Minuteman. Most of them didn't impress me positively because of their aggressive attitude or for their lack of transparency. I contacted Minuteman at first through an internet site. I already knew the car I wanted and two Emails and one telefone call later we basically already had a deal. At the dealership I worked with Bob Vigna. He is very knowledgeable and has a very pleasant style. He and Sherman explained to me all the details and answerd my question. Everything went very quicly, without the psychological games other dealerships often do. I like the car very much and the price was more than fair. More

I went to Minuteman Volkswagen to look at a new 2011 Volkswagen Jetta. My father recommended I speak with Robert Vigna to deal with leasing a new Jetta. Robert was very informative and very honest. He h Volkswagen Jetta. My father recommended I speak with Robert Vigna to deal with leasing a new Jetta. Robert was very informative and very honest. He helped us out a lot with choosing a new car. He was also very familiar and had great knowledge with the Jetta and answered every question I had about the vehicle. Robert was also polite and friendly along with the rest of the staff at Minuteman Volkswagen. I would reccomend Robert and the rest of the staff to anyone who was looking for a new vehicle. More

Steve Smith was very pleasant, accommodating and low key during the two visits to Minuteman where I test drove a Tiguan. Most important, he really knows the cars, inside and out and can demonstrate features during the two visits to Minuteman where I test drove a Tiguan. Most important, he really knows the cars, inside and out and can demonstrate features, explain things and answer questions knowledgeably. On the day we bought the car, I decided kind of at the last minute to go ahead and purchase crossbars for the roof rack rails, figuring it would involve more time and another, separate trip to Bedford again if I did not purchase them that day. While we were waiting for my insurance company to fax their paperwork, Steve installed the crossbars for me himself, which turned out not to be an easy job, and wound up taking the better part of 45 minutes. Getting the rubber guard strips into the tracks proved extremely difficult, but Steve persisted and prevailed. He went way above and beyond what any other sales person would have done and in doing so, saved me money and hassle. He has a nice way about him, friendly, informative but not in-your-face like so many other people who sell cars. We look forward to buying a car from him again. More

I have been a customer with Minuteman since I purchased my Eos back in 2008. Sales and service over the last three years has always been superb. Brendan in service is top notch. My recent visit to Minute my Eos back in 2008. Sales and service over the last three years has always been superb. Brendan in service is top notch. My recent visit to Minuteman was prompted by an e-mail asking about my interest in selling my 2008 Eos. I met with Harley briefly and then he introduced me to Bob. Within an hour I was signing papers with Lucas for my new 2012 Eos. I got a great deal on my new car. I love the updates VW has made to the Eos for 2012 and I trust that my great experiences with Minuteman will continue for years to come. Thanks to all the staff that helped make my new car purchase a pleasure. More

My husband found the exact car I had been looking for online at Minuteaman Dealership. I had never owned a Volkswagon before but I loved the look of the CC. The salesmen were friendly, pleasant and helpf online at Minuteaman Dealership. I had never owned a Volkswagon before but I loved the look of the CC. The salesmen were friendly, pleasant and helpful. We dealt with both Bernie and Robert, and both were knowledgeable, unhurried. There was not a minute of stress or high pressure during our two visits. I would certianly recommend this dealership for anyone looking for a Volkswagon. And I love my car. More

I was greated by a friendly man who took my car into the service area. I was instructed to the service desk where I found Derek Liberty who processed the paper work for my Tiguan's annual maintenance visit. service area. I was instructed to the service desk where I found Derek Liberty who processed the paper work for my Tiguan's annual maintenance visit. He was friendly,quick and efficient. He then led me into the waiting area. He told me it would probably be an hour and a half wait. I was pleasantly surprised when he came to get me in one hour with the work completed. From viewing the check list it appears that my vehicle had a thorough check up. More

Minuteman VW was my first stop and last stop! This was my first car purchase as an adult without the help of my parents..were other dealers had told me I would need a co-signer and very negative, Elena assur first car purchase as an adult without the help of my parents..were other dealers had told me I would need a co-signer and very negative, Elena assured me otherwise! The sales person I had was Elena Novak, she was personal and honest! Elena was considerate to my price-range and to work with my price-range! I would not change my experience for the world...I went to some dealers that I would say attacked me like sharks and did not hear my wants or needs in an automotive but were just in it for the sell. I have told my friends and family I believe I will now be a VW owner for the rest of my life! This is all thanks to the great experience I had at Minuteman VW thanks to Elena Novak! Minuteman Volkswagen Elena Novak 781-541-7728 (direct line) 39 North Road, Bedford, MA 01730 More

We recently bought a new Jetta TDI Sportwagen for my wife. Our experience at Minuteman was a good one. It is always a somewhat painful experience to go through the research, shopping, and spending invol wife. Our experience at Minuteman was a good one. It is always a somewhat painful experience to go through the research, shopping, and spending involved in a new car purchase. Tim Bishop at Minuteman made the process as painless as possible. He was patient with us as we took our time coming to a decision. He answered all of our questions and, in general, took good care of us. There was the usual haggling over price, but we never felt pressured or rushed. During the delivery Tim worked hard to make sure all of our requests were met, and the car was delivered as promised. While we were waiting to take the car home we had a chance to talk with another customer who was waiting while his Golf was being serviced. He had nothing but praise for the service department at Minuteman. I was happy to hear that and look forward to excellent service for my wife's Jetta. I'm also looking forward to driving the Jetta TDI whenever my wife isn't using it. It's a great car and so much fun to drive. More

I have had my car 5 years and have brought my vehicle to the dealership for all service. They are always kind and considerate and always do a fast, great job. Best dealership I've ever done business with. the dealership for all service. They are always kind and considerate and always do a fast, great job. Best dealership I've ever done business with. I remember specifically working with Christian and John. Both went above what you'd expect. Dealership very clean and home-like waiting room. More